Paulina H. (a11n)

Hi there,

We recently upgraded our WordPress installation and after this we notice that the email sent from a contact form contains linefeeds between labels and values […]

I can confirm that Jetpack Contact Form indeed adds linebreak between the labels and values of the submissions. We chose this layout to privilege the clarity.

The HTML that we use under the hood is:

<p><strong>label</strong><br /><span>value</span></p>

It’s possible to customize how the response should be emailed via the jetpack_forms_response_email filter.

Please note that our support team cannot assist with custom coding. If you are not familiar with using WordPress filters, it might be best to consult an experienced developer

Thank you!

Hi there,

Thank you for sharing the site’s URL. When I visit the /xmlrpc.php path, I see a blank page. That’s the file that Jetpack uses to communicate with your site.

In your case, I see a blank page which is not expected. We should see XML-RPC server accepts POST requests only. as in this example.

Could you check what may be affecting XMP-RPC?

Often a blank page problem appears when a plugin, theme, or your site’s wp-config.php file has extra “blank spaces” (new lines, spaces, tabs, …) before the first <?php in the file. You can read more in Blank lines or extra content in?XML-RPC.

Please let me know if you have further questions.

Thank you!

Hi there,

Upon checking the error message, there’s no issue with the Jetpack plugin directly here. The reason “Jetpack” is mentioned in the error message is that we have some shared code that is used by both the Jetpack plugin and the WooCommerce plugin. The error message is related to some of that shared code included in the WooCommerce plugin that you have installed.

Could you please make sure that you have the latest version of WooCommerce installed?

Thank you!
?

Hi @haarisqureshi,

Thank you for contacting us via contact form. I will now close this thread.

Thank you!

Hi there,

I’d like to examine that.

Could you please post your site URL here so that we can have a look? If you want it to remain private, you can also contact us via contact form. If you choose to reach out directly, please include a link to this thread.

Thank you!

Hi @lichendeakin

Upon checking, your site is classified as commercial since it promotes a business activity.

As per our rules: a commercial site is a website with activities that aim to make money. This could be through selling services or any other means directly related to any business or organization.

You can ugrade to?a paid Jetpack Stats plan here.

I hope this clears things up, but please let me know if you have any further questions!

Hi @periwinklefr,

Thank you for the update. I’m glad you were able to sort it out.

Best regards

Hi there,

Let’s start by fixing the Jetpack connection problem. It looks like there’s an issue with the site’s XML-RPC file, which is causing the problem. Please check this URL (I do not want to post your site’s URL publicly without your consent):

{your site url}/xmlrpc.php

This file is used by Jetpack and other plugins and apps to connect to your site. It must return the following message:

XML-RPC server accepts POST requests only.

You can see a working example here.

Your site is showing a blank page instead of the required message, which is preventing Jetpack from connecting.

This is most likely because a plugin, theme, or your site’s wp-config.php file has extra “blank spaces” (new lines, spaces, tabs, …) before the first <?php in the file.

I’d recommend following the troubleshooting steps listed here to fix that:

https://jetpack.com/support/getting-started-with-jetpack/what-do-these-error-messages-mean/blank-lines-xmlrpc/#troubleshooting

Let us know how that goes. Thank you!

Hi there,

I am sorry you had a bad experience with VideoPress and our support. Could you please post your site URL here so that we can have a look at your support history and examine your site? If you want it to remain private, you can also contact us via?contact form. If you choose to reach out directly, please include a link to this thread.

Thank you!

Thank you for confirming @nmschaller!

Hi there,

Currently, the “Share when publishing” toggle is set to be on by default, and there isn’t an option to have it off by default.

Let’s look for some workarounds. How do you feel about manual sharing in those 5% of cases? Would that be a solution?

You could also use a code snippet to control the sharing per post category and exclude the default post category. If your default post category is uncategorized this would look like so:

/**
 * Do not trigger Publicize if the post uses the uncategorized category.
 *
 * @param bool $should_publicize Should the post be publicized? Default to true.
 * @param WP_POST $post Current Post object.
 */
function jeherve_control_publicize_for_categories( $should_publicize, $post ) {
    // Return early if we don't have a post yet (it hasn't been saved as a draft)
    if ( ! $post ) {
        return $should_publicize;
    }
  
    // Get list of categories for our post.
    $categories = get_the_category( $post->ID );
     
    if ( is_array( $categories ) && ! empty( $categories ) ) {
        foreach( $categories as $category ) {
            if ( 'uncategorized' === $category->slug ) {
                return false;
            }
        }
    }
  
    return $should_publicize;
}
add_filter( 'publicize_should_publicize_published_post', 'jeherve_control_publicize_for_categories', 10, 2 );

In the above snippet, you would need to replace uncategorized by the slug of the default category in your blog.

Then you would always make sure that the default category is not used on the posts that should be shared.

(Note:?This is not a code recommendation. We are unable to provide support for customizations under our Scope or Support.)

I hope that the above points you in the right direction. Please let me know if you have further question.

Hi there,

You mentioned that you have reviewed your content and have tried to contact them. Did you get in contact with their?Facebook Business Support?

Could you please post your site URL here so that we can have a look?

If you want it to remain private, you can also contact us via this contact form. If you choose to reach out directly, please include a link to this thread.

Thanks!

Hi there,

If your site gets less than 1,000 monthly views, you’ll still have access to the basic stats, including the full dashboard (with advanced modules hidden).?

Could you please post your site URL here so that we can have a look? If you want it to remain private, you can also contact us via contact form. If you choose to reach out directly, please include a link to this thread.

Thank you!

Hi there,

Please ensure your site is publicly viewable and not behind a “Coming Soon” or “Under Construction” page. Also, make sure your site loads over HTTPS without any unwanted redirects.

If the issue persists, could you please post your site URL here so that we can have a look? If you want it to remain private, you can also contact us via contact form. If you choose to reach out directly, please include a link to this thread.

Thank you!

Hi there,

I want to be sure that you know that non-profit organizations that do not solicit donations, sponsorships, dues, or memberships, Jetpack Stats can still be accessed with a pay-what-you-want option (including free). You can read more in Jetpack Stats Plan: Free or?Paid.

Could you please share your sites URLs here so that we can have a look? If you want it to remain private, you can also contact us via?contact form. If you choose to reach out directly, please include a link to this thread.

Thank you!