pemitchell

Thank you for the fix!

I am working on a set (no definite ETA for when they will be finished, tho) and I would be open to a collaboration with Isabel on the idea.

I gave that a try, however I couldn’t make it work. ??

• This reply was modified 7 years, 3 months ago by pemitchell.

Thank you!

I resolved this, thanks!

Hi Paul,

Yes, I did have the pro version installed, then a later update stripped it to the *not* pro version. I have since deleted and reinstalled a fresh pro version, and re-attempted the original fix you gave me but it did not work, unfortunately.

I’m running into this, too.

I uninstalled and reinstalled the plugin due to other issues and now i can make payments changes and my other pro features are back, but still no Mailchimp.

Nevermind, now they are magically available even though the weren’t a moment ago.

None of this experience instills me with confidence.

Or not.

Now I have s Stripe subscriptions, but still no access to pro add-ons.

I fixed it myself by simply uninstalling and reinstalling the plugin. Third time is the charm, I guess.

If that’s the case I don’t know what’s going on then, because I just paid $49 dollars to have it, your website interface says it’s already installed, yet I don’t have any pro features available to me.

I would love some help troubleshooting what’s actually going on here.

I never had any trouble with accessing pro features before this.

Thanks.

• This reply was modified 7 years, 5 months ago by pemitchell.

I purchased the pro version, however when I had to reinstall my plugins about a week and a half ago I had to re-configure all my payment gateways and the Stripe subscription gateway is no longer there. Neither are any of the pro add-ons. Perhaps the two issues are related.

I was able to reconfigure all the settings, and shortly afterward a plugin update came through, at which point those features disappeared.

• This reply was modified 7 years, 6 months ago by pemitchell.

I was using backup-dropbox. It created a user named “debug” with admin level privileges, and no where in the documentation did I find that disclosed. I only discovered it connected to that plugin because another user posted about it in the support forum.

Interesting note, I used the plugin on two sites hosted on the same server, one which hadn’t been updated in 9 months and did not have the debug user. The other site had been updated regularly, and did have the debug user.

For membership sites it might be a good idea to set up Google reCaptcha on your registration page and other pages where users enter data.

Just want to add that if you’re cleaning your site every couple of days, you need to reset all site cookies. It’s possible you’ve been hit with an XSS attack to steal user cookies, and your admin cookies are being used to access your site and reinfect.

Just open config.php and follow the instructions for resetting your wordpress keys so that all users have to log in again.

Then change your passwords again, just to be on the safe side.

And definite delete any admin users that you didn’t personally create, including wp.service.controller.XXXXXX and any named “debug” if you didn’t personally create them. I found a backup plugin was creating this admin-level user automagically (and not disclosed anywhere in the plugin docs).

It’s also a good idea to let Wordfence scan folders outside of the wordpress install on occasion. I have found malware in folders outside of wordpress. You can change this in the settings.

• This reply was modified 7 years, 6 months ago by pemitchell.