penelope323

I have deactivated all three as you suggested. The flat rate shows for under 2 kilos and for over 2 kilos

the host has confirmed that the server is configured to send mail. It was pointed out to me that that was likely as I get my copies of the mail.

I would be grateful for urgent help as I have set dates for the launch of this site

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Next scheduled: 2024-10-20 14:46:45 +01:00<br>Options: ?<br>Notes: 68<br>Onboarding: completed Action Scheduler<br><br>Complete: 849<br>Oldest: 2024-09-19 19:58:26 +0100<br>Newest: 2024-10-20 11:05:54 +0100<br><br>Failed: 5,109<br>Oldest: 2024-08-13 11:30:33 +0100<br>Newest: 2024-10-17 15:55:38 +0100<br><br>Pending: 10<br>Oldest: 2024-10-20 15:56:48 +0100<br>Newest: 2024-11-09 15:09:00 +0000 Status report information<br><br>Generated at: 2024-10-20 14:59:39 +01:00<br>

On 12^th October I received a notification of a new order.   The customer did not receive notification that the order had been received.  The same applied to two subsequent orders but they were all by bank transfer.   I have since   (yesterday) had someone put in an order through paypal.  He received acknowledgement of the order but I did not get an email saying that an order had been put into the shopping cart.     

Yesterday a request for a change of password was sent by a customer.   The request has been registered on the site but the customer did not get the change of password email.   https://snipboard.io/vLH8ib.jpg

  I rejected Brevo some time ago when I deactivated wp mail smtp.    The only reason I reactivated was because you advised me as to how to send a test mail.   I have not, and do not, want to pursue Brevo – it seems to be a bulk mailing system that I do not want or need.

I do not know what DKIM is – I reiterate I do not understand anything associated with emails.

thank you for your swift response

 Flat rate:  https://snipboard.io/bQdYKx.jpg

Shipping zone and shipping method set up:   https://snipboard.io/4lvybY.jpg

Top half of status    https://snipboard.io/5vd3UL.jpg

Second half of status  https://snipboard.io/T1AHQk.jpg

I have had someone buy something from the shopping cart and put it through paypal. I received a notification from Paypal that a payment had been received. So I looked and found that the order came through to the shopping cart. The customer received this: https://snipboard.io/vK5b06.jpg. But I did NOT receive a notification in my email saying that an order had gone into the shopping cart.

Thank you for your speedy response and for the clarity. In particular I have installed WP Mail SMPT and because of your instruction was able to do a test. Result here https://snipboard.io/zsgdCM.jpg – I need to explain that I installed this plugin previously, couldn’t make head nor tail of it and landed up with Brevo – it now still has my details ,so following the link ‘our step by step guide’ on that screen shot was to no avail as it seems to be Brevo.

I have taught myself to build the wordpress website with woo commerce, but I have no knowledge at all of coding or of email systems. I need explicit instructions if I am to do what needs to be done.

A notification of a new account was received link here https://snipboard.io/W7NKYh.jpg

these are the links to the two orders https://snipboard.io/QaLu9l.jpg and https://snipboard.io/Ac4hOH.jpg and this is the link to the log https://snipboard.io/VdmTXJ.jpg –

I have also asked someone to buy something from the shopping cart using paypal and using stripe and am waiting for the response.

Because I don’t understand plug ins – if I turn one off do I lose the data that is on the website from the plug in? It has been suggested that I deactivate plug ins to test if there is conflict but I don’t want to lose what is currently working as a result of the plugins installed. These are what are currently installed

https://snipboard.io/Z0vFW3.jpg and https://snipboard.io/h2qND9.jpg

Urgent! My site is ready to launch but I cannot launch it until Woo commerce sends notifications to customers. What has to be different for you to facilitate this please?

Thank you for your latest advice. ( I am getting more and more frustrated!)

I have ‘new order’ enabled. I have processing order enabled. I have completed order enabled. I have reset password enabled. I have new account enabled. These have been enabled since I started this request.

The orders that have been sent have been sent by two different people from two different email addresses. Neither received notification of order and neither had them arrive in spam. The new site logger that your recommended showed that they were not sent. However these payments on the two orders were by ‘direct debit’ (to test without going through paypal or Stripe payments as I would have to refund the people who have been testing and that is difficult for they are in different parts of the country) Would that the order is marked as ‘on hold’ till payment is cleared be relevant? I had assumed that this would not affect the processing of the order as that was information only for the order will still be processed.

I have not used paypal sandbox – I attempted to but it became decidedly complicated as I already have a business account with Paypal that is with a different website. I do know that paypal is working however. I contacted Stripe directly and again the process of testing was far too complicated.

What I did do was have someone apply for a new account (‘new account’ is enabled) and they did not received the initial email telling them that the account was being set up – so regardless of gateway payment systems, woo commerce is still not sending emails.

Thank you for that extra help. I have deactivated wp mail smpt and I have installed wp-mail-logging and I have had another test order sent. The log showed that the order confirmation was sent (and I received it) but it did not log that an email was sent to my customer.

The notification that I received came to the web address that I set in the ‘recipients’ slot. That self evidently does not send to the customer. Is there somewhere that woo commerce registers the email address of the customer? I had a customer send an order from her email address (which is legitimate and current) but she did not received a notification that her order had been accepted.

I have not touched the website since my message two hours ago. However, I have asked a friend to put an order through the cart and she did and the cart has registered it but I have not received an email saying it has arrived, and she has not received an acknowledgement of the order. I am now not getting any emails despite having set up the wp mailer smpt. I need help – I am very much a novice with this site building and am now stuck.

I am utterly confused by following the email troubleshooting guide. I have activated wp maier smpt and it sent me to enrol with Brevo that seems to be a mailing system not a method of establishing if emails have been sent from the site. I was also sent to logs where I am supposed to find ‘fatal error’ but can’t find any. I was attempting to find information telling me that emails had actually left my site in order to go to my customer, but nothing was forthcoming.

Meanwhile I sent off a new order through a different computer and different customer details. The email I received appeared to be telling me that an order had been put through the cart by the named customer. That is good. However, the person who put in the order did not received an email saying that the order had been accepted. How do I achieve that? in the woo commerce emails settings I have the ‘processing order’ ticked and actionable.

• This reply was modified 1 week, 2 days ago by penelope323.

Overnight I have seemed (I know not how) to sort the Logo header image. However, I know I have entered the correct information on the ‘new order’ emails settings (see screenshot). The first time I tested it I did receive the notification that an order had been put in, as well, as the purchaser an email saying that the order had been received. ~Since then when I purchase as a customer I get the email saying that the order has been received, but I do not get the email, as the site owner, saying that an order has been put through the cart

As I didn’t hear from you I found a workaround

that was resolved by one of your agents.