pepe0

Hello @alexbiker7

Hope you are doing well!

Can you send us a full screenshot of “Marketing > Pinterest > Catalog tab”? at the bottom is going to show which product has the error and you can click on “Edit”
to add the Description or short Description on the remaining products.

In order for the plugin to work properly, you must provide some information in the appropriate format to be automatically downloaded and verified, such as price, shipping and google catalog.

Add necessary information and checking the tags of your site created by the plugin you can use the Chrome extension “Pinterest Tag Helper”
Open Chrome and go to the site you want to check the tags.
Navigate on your site:

Visit a Page

Visit a Category Page

Add product to Cart

Place a dummy order.

Add to cart, checkout event errors go away when a “user” adds an item to the cart and a successful checkout is completed. You can do this yourself to clear up these errors or wait until a customer does this process.

Let me know if that helps.

Best
Pepe

Hello @a3360765

If you can’t find the issue, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
Please include a link to this forum thread, so that we can keep track of what’s already been done.
We will be able to help you further there.

Best,
Pepe

Hello @freshysites, @alchemy-creative.

For checking the tags of your site created by the plugin you can use the Chrome extension “Pinterest Tag Helper”
Open Chrome and go to the site you want to check the tags.

Navigate on your site:

Visit a Page

Visit a Category Page
?
Add product to Cart

Place a dummy order.

Add to cart, checkout event errors go away when a “user” adds an item to the cart and a successful checkout is completed. You can do this yourself to clear up these errors or wait until a customer does this process.
If all events are showing with no errors, you should contact Pinterest Support or maybe wait until the Tag Health is updated.

Best
Pepe
?

Hello @gooliath

I am sorry to hear that!

Can you find out the issue that is causing the problem on your site?

Give us more details about your problem so that we can help you!

Let us know.

Best,
Pepe

Hello,

There is a new update to the Pinterest 1.2.2 plugin. Let us know your problem has been fixed.

Best,
Pepe

Hello @karan91,

There is a new update to the Pinterest 1.2.2 plugin that should help with problems at stage two of onboarding.
Let us know your problem has been fixed.

Best,
Pepe

Hello @ukheather @wapwop @karan91

There is a new update to the Pinterest 1.2.2 plugin that should help with problems at stage two of onboarding.
Let us know your problem has been fixed.

Best,
Pepe

Hello all,

Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will ask for a version of the staging in order to make the tests, soon there should be an update that can help you get through onboarding.

Best
Pepe

Hello @karan91

Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will ask for a version of the staging in order to make the tests, soon there should be an update that can help you get through onboarding.

Best
Pepe

• This reply was modified 2 years, 7 months ago by pepe0.

Hello @miata2

Hope you are doing well!

We are going to need detailed steps to reproduce this issue:

Type of product: Simple or variable, virtual or shippable, Subscription, Pre-order, etc.
Type of User: logged in user or existen user, guest user or new user, etc.

Try to include as many details as possible, and feel free to add screenshots, they always help.

Best,
Pepe

Hello @karan91

Hope you are doing well!

try to check the following link conflict test on a Staging site, could be some plugin or even the Theme you are using. We need to isolate the problem first.

If you can’t find the issue, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
Please include a link to this forum thread, so that we can keep track of what’s already been done.
We will be able to help you further there.

Best,
Pepe

Hello @ukheather

Hope you are doing well!

try to check the following link conflict test on a Staging site, could be some plugin or even the Theme you are using. We need to isolate the problem first.

If you can’t find the issue, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
Please include a link to this forum thread, so that we can keep track of what’s already been done.
We will be able to help you further there.

Best,
Pepe

Hello @pipoulito

We can’t reproduce the error and it’s hard to find such a solution, contact as I mentioned above and we will send you through a secure channel a request for staging versions for testing.

Best
Pepe

Hello @anzgar, @peterdowney01

Hope you are doing well!

Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
Please include a link to this forum thread, so that we can keep track of what’s already been done.
We will be able to help you further there.

Best,
Pepe

• This reply was modified 2 years, 8 months ago by pepe0.

Hello @pipoulito

Hope you are doing well!

Try to check the following link conflict test on a Staging site, could be some plugin or even the Theme you are using. We need to isolate the problem first.

If you can’t find the issue, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
Please include a link to this forum thread, so that we can keep track of what’s already been done.
We will be able to help you further there.

Best,
Pepe