perryrylance

Hi there

I’m very sorry to hear you had this experience with our plugin.

WP Google Maps is by a long way the most feature rich map plugin for WordPress, and we try not to limit our users in ways other plugins do – for example limiting the amount of markers.

We value all feedback, could you tell me if there are any features you feel should be in the basic plugin that it’s lacking at the moment?

Kind regards
– Perry

Hi there

Thanks for getting in touch!

We’d be happy to help you with this, could you please submit a support ticket to https://www.wpgmaps.com/contact-us/ ?

Kind regards
– Perry

Hi Muhammed

Thanks for providing that.

On closer inspection I can see that this Maps API call is not being made by our plugin. If you look right at the bottom of the page source, you’ll see in the script tag that is present but none of the libraries or key are present – every single code point our API enqueues this script would in the very least include the libraries and the key field even if it’s blank.

This API call may be part of your theme?

I also inspected the elements on that page and I cannot see any of the elements our plugin creates.

It looks very much to me as if you’ve installed our plugin and added the API key, but then used a different shortcode or some other means of adding the map on that page.

Could you please confirm you’ve added the map on this page through the [wpgmza] shortcode?

Kind regards
– Perry

Hi Muhammed

My apologies for the delay in replying,

I visited that page with my console open and I see the following:

MissingKeyMapError

Can you please confirm you generated an API key through the Google API dashboard, and that you have pasted the key into our plugin either through the prompts or through Maps -> Settings -> Advanced in “Google Maps API Key”?

Kind regards
– Perry

Hi there,

We e-mailed the address you provided but the e-mail came back “Delivery incomplete”

The response was:

The recipient server did not accept our requests to connect. Learn more at https://support.google.com/mail/answer/7720 [mail.popup-builder.com. 195.201.18.10: generic::failed_precondition: connect error (0): error]

Please advise?

Kind regards
– Perry

Thank you, I’ll e-mail you shortly

Kind regards
– Perry

Hi there

The site is regularly updated.

You can see the problem here: https://www.tutorsaustralia.com.au/tutors-melbourne by clicking on “Message Now”. That triggers this code:

var popupObj = new SGPopup();

Which is where the exception is thrown.

As I said, I’ve double checked the popup shortcode is there so I would expect this object to be available.

Please advise?

Kind regards
– Perry

Hi there,

This code was working very well up until recently,

We haven’t changed anything in the page content, I’ve double checked the shortcode is still there in the format you advised:

[sg_popup id=”3″ event=”click”]<input type=’hidden’/>[/sg_popup]

However when the click listener fires and that code is called, I’m seeing

ReferenceError: SGPopup is not defined

Could you please advise?

Kind regards
– Perry

Hi Muhammed

Sorry to hear you experienced issues with our plugin. If you’d like to show me the issue I’d be happy to fix it for you?

Kind regards
– Perry

Hi there

Thank you for getting in touch!

Can you please submit a support ticket through our desk at https://www.wpgmaps.com/support/ and we’ll have the app developer look into this for you as soon as possible.

Kind regards
– Perry

Hi there,

Thank you very much for your purchase!

I was able to get these controls inline, however because of your theme I found this was only possible by hiding the text labels, due to your themes code. Would this be acceptable?

If you’d like to try it out, please go to Maps -> Settings -> Advanced and under “Custom CSS” please add the following:

.wpgmza_sl_main_div *
{
    display: inline-block !important;
    width: auto !important;
    vertical-align: middle !important;
    box-sizing: border-box;
    height: 55px !important;
}

.wpgmza_sl_query_innerdiv1
{
    display: none !important;
}

.wpgmza_sl_radius_innerdiv1
{
    display: none !important;
}

.wpgmza_sl_radius_div
{
    margin-top: 0 !important;
}

.wpgmza_sl_search_button_div, .wpgmza_sl_reset_button_div
{
    position: relative;
    top: -1px;
}

[Moderator note: code fixed. Please wrap code in the backtick character or use the code button.]

Let me know what you think?

Kind regards
– Perry

• This reply was modified 7 years, 2 months ago by bdbrown.

Hi there

My apologies for the delay in responding,

I visited the link you supplied in order to make up some CSS for this page, however I get a 404 page when I follow that link.

Could you please advise?

Kind regards
– Perry

Hi Lawrence

I’m sorry for the delay in responding, I’ve been out of the office over the weekend.

I’m afraid the plugin depends on WordPress on a fundamental level – it’s not possible to use it standalone without running it through on WordPress installation.

Is there anything else I can help you with?

Kind regards
– Perry

Hi there

Please go to your Google API dashboard here: https://console.developers.google.com/apis/dashboard and open the relevant project

Please do any one of the following:

– Set your HTTP referrer to *localhost/*
– Find your IP address using Google, and use your IP address instead of HTTP referrer
– Set the key to be unrestricted (please do not forget to restrict the key in production)

I would also recommend you edit your previous reply and redact the API key in that error message, especially if you are going to use the 3rd solution.

Please let me know if that works for you?

Kind regards
– Perry

Hi there,

Could you please open your Javascript console (F12 -> Console) and refresh the page, then tell me the error messages that appear in your console?

Kind regards
– Perry