petemuzz

Hi Hector.

thanks for the reply. However the plugin is causing a critical issue. As mentioned above, when a gift card code is added to the cart its causing the payment section to not load fully. It sits with a loading icon and never fully loads. You can see this on the screenshot provided.

I’ve tested this on a base wordpress theme with all other plugins switched off. This is means right now, we aren’t able to offer vouchers to buy or redeem.

Hi Marcus

I guess my final questions would be:

In the Facebook Business Manager I don’t have permissions on the ‘WooCommerce Extension V2’ asset to develop, test or manage the app. The owner of the site doesn’t either and it was only us who set it up. How Do i get access?

I’m getting some error for my dynamic ads stating I’m missing some crucial meta data on the Page View and Purchase actions. Primarily that ‘Pixel Missing Parameters in DPA Events’ and it identifies the URL. From what I can see everything should be running smoothly.

Thanks

Pete

Hi Marcus

I’ve navigated to the /options.php but the only Facebook option that exists that you’ve mentioned is ‘wc_facebook_external_business_id’.

However I’ve now gone through the process again through ‘Lets Get Started’ and I’ve been successful. The screen has now changed in WooCommerce showing the correct details and it looks like the catalogue has finally populated in Facebook.

Everything seems to have finally righted itself.

Thanks for the help

Pete

Hi Marcus

So, my client did get through the ‘Getting Started’ process but in WooCommerce’s Admin area Facebook does not look connected (it’s still asking us to ‘Get Started’). In Facebook the Catalogue is still trying to import the products but to no avail (there are only 70 products to import).

So essentially it looked like the setup was a success but it looks like its errored in both Facebook (which is stuck trying to upload products) and WooCommerce that doesn’t recognise the connection.

We have tried it with two accounts. I don’t have any additional Facebook accounts to try it with now so I’m unsure how to proceed.

Thanks

Pete

Hi Marcus.

Thanks for looking into this.

I’ve had a couple of developments. I got the clients to do thd setup through their account and they managed to get through the process but Woocommerce is still asking me to connect it to Facebook in the admin panel and although Facebook has the catalogue, the products have been updating for a 4 days with none pulling through as of yet.

Hi guys

I have the exact same issue. Your additional CSS seems to have at least hidden it but I’m not happy that it’s still leaving the code after the plugin has been fully removed.

@facebook I suspect we all know how to remove a plugin. The problem is, even when we have removed the plugin the code remains and remains active. Please can you provide guidance on how to remove the code that the plugin has injected?

Thanks

Sent you an email.

Pete

Hi Stanimir.

Yes no problem. Can I send the details privately?

Thanks

Pete