Peter Booker

Hi Graham,

Thanks for that, I have had a look, the account is fine and there are plenty of each type of Tweet. I went through the latest 200-300 Tweets and could not see anything out of the ordinary which might be causing problems. I hadn’t tested Emoji before so added a range of Tweets with Emoji and that all worked fine.

I will run a filter for that username on the API to make sure the calls are going through correctly and see what that turns up.

Hi Graham,

In theory then there have been no HTTP Errors (problems connecting to the API). This would suggest that one of two things are happening:

1) The API request is not returning any Tweets.

2) The API request is somehow returning badly formed data.

Would you be able to let me know which Twitter account it is? I would like to see what the Tweet(s) are like in case it gives an indication of what the problem may be.

Thank you for spending time to help me debug the issue.

Hi Graham,

That is disappointing, sorry you are having so much trouble with the plugin. Deleting/Re-Installing should have cleared the data and resolved it too.

When you go to the plugins settings page, what does the status box in the top right show? and is there a list of connection errors listed at the bottom (it will only be visible if there have been HTTP API errors)?

Hi grombleton,

It does, this is a bug which I need to resolve by rewriting how I store the data. Essentially if there is no data and the first attempt fails to fetch any, it only stores the expiry time. This causes a second problem because it changes the data type saved (from object to array).

It is possible the real cause is actually not being able to fetch Tweet data and this is just hiding that, but we can test it. If you click ‘Save’ on the plugins settings page it should empty the Tweet data which will force it to be fetched again. Does this resolve the problem? If not it looks like there is a deeper issue.

Hi grombleton,

From the plugins settings page in the WordPress Admin: Settings -> Kebo Twitter Feed. If you click on the link at the bottom “Debug Tweet Data” does it also show the message “Sorry, no Tweets were found.” or does it have what looks like a mess of text (which is JSON encoded data)?

If it also contains nothing, there could be a problem with fetching the Tweets. Either due to your clients Twitter account being set to private or a bug at some point in the chain. If it does contain data then it might be that the widgets settings are configured to not show Tweets of the type made by the client (e.g. Re-Tweets or Conversations- anything which begins with a username).

Hi Simon,

Sorry for the slow reply, the IP address that needs to be allowed is: 23.239.13.127

This is quite a common problem for educational/work networks, I have added a task to explore a compatibility check on activation with a notice if there are problems.

Hi quantum_leap,

I have added it to the list of features to work on, for now this can be achieved by adding a small amount of custom CSS, like this:

html body ul.kebo-tweets {
    max-height: 600px;
    overflow-y: visible;
}

The max-height sets how much is visible at any one time (so you can change it to fit your needs) and the overflow-y shows the horizontal scroll bar.

Hi quantum_leap,

Not currently and I have never considered this before.

I have started working on a rewrite again and I will have a look into this.

Hi corrieweijers,

Thank you for letting me know, I am glad it works for you now.

Hi corrieweijers,

I have just added a slightly more useful error message to the old service, prompting visitors to update their plugins. Please let me know what happens when you do.

Hi corrieweijers,

Have you updated to the latest version of the plugin (1.5.8)? That looks like it has not updated and is still calling the old server (which is still ungracefully failing, ill fix that now).

The latest update changes the URL used, to point to the new service.

Hi elrezzo,

Unfortunately, the kebo_twitter_get_tweets() function is not that clever, infact it essentially just returns the entire object of Tweets as you have discovered.

I have a rewrite in the works which will allow more sensible customisation but until that point you could use the following code to filter it yourself:

/*
 * Skip ReTweets and Conversations
 */
if ( ! empty( $tweet->retweeted_status ) || ( ! empty( $tweet->in_reply_to_screen_name ) || ! empty( $tweet->in_reply_to_user_id_str ) || ! empty( $tweet->in_reply_to_status_id_str ) ) ) {
    continue;
}

Hi velarde,

Sorry for the slow reply, the plugin currently only supports a single Twitter account. I have plans to add more in the future.

Hi Amber,

This issue is now resolved, I am sincerely sorry for the length of time that it lasted.

Hi KelminLumo,

This issue is now resolved, I am sincerely sorry for the length of time that it lasted.