Peter Booker

Hi jasonzeeman,

After some extensive testing and help from some other people in the WP community (thanks Clorith). I have replicated what seems to be the problem by returning the data not GZIP’d, I had not considered some servers not being capable of decoding GZIP’d data.

I want to do some more testing of my patch before it goes live and finish adding some of the other features part way done. Hopefully I will release this next patch by the weekend.

Thnaks for all your support, your feedback on this issue has helped me to identify and hopefully fix something which will have caused many people problems.

Hi dsM22,

Would you be able to provide me with a live link for this behavior, or failing that an image of it?

I suspect it may be a CSS styling issue, I can replicate it when all other elements at the same level are floated.

Hi jasonzeeman,

I am sorry to hear you are still having problems. If I understand you correctly it sounds like it might now actually be causing an error too, blocking the page from fully rendering. Would you be able to check your error log to see if/what error it is causing?

I am still at a loss to what causes situations like this. It still seems there is a problem with collecting the Tweets data.

One possibility is that I compress the data response from Twitter using GZIP and while browsers decompress the GZIPd JSON data fine, perhaps some servers are struggling which is causing issues.

I will be making a change in the next few days which will result in the response not being GZIP’d, so perhaps this will resolve the issue.

Also, thank you for providing an image, it made it very easy to identify what you were describing and to replicate it myself.

Hi exaltron,

Thank you for bringing this to my attention. It is a byproduct of the extra information stored to manage the background caching, which is being incorrectly picked up as another tweet.

For now, you can limit the number of Tweets and expand it as you get more Tweets. I will push the fix for this into the next patch.

Thank you for making the time to let me know, sorry for the inconvenience.

Thanks jasonzeeman,

I will look through the differences in the last couple of updates and see if I can identify what caused this for you.

Hi empirebeige,

I am very sorry that you had so many problems trying to use the plugin, thank you for making the time to let me know and explain the problems you had.

I will review the method Tweets are updated. It seems odd that only saving settings updated them, as it calls the same function to update everything. Nevertheless I will review the code and make sure there are no scenarios where it does not work as intended.

I will also look into drag and drop breaking on the Widget page, as this is a serious problem. It would usually be linked to javascript errors but that doesn’t make much sense in this case. I have not done a review of the plugin on all the old versions down to 3.0, so that will be my first test.

Thank you again for your feedback and I will endeavour to ensure that future users have a better experience using the feedback you have given.

Okay,

This is certainly problematic. Unfortunately I am not sure what more troubleshooting I can do without access to the site/database to run some tests and manually see what the responses are.

It doesn’t look like I am likely to find the problem and fix it in the short term, so I would advise you to pick another plugin for this project as I am sure that you have better things to do than spend so much time trying to get a Twitter Feed working.

I will continue my attempts to identify and resolve problems like this and I really appreciate you making the time to give me feedback.

I am sorry for the inconvenience caused to you and I will do everything I can to avoid more experiences like this in the future.

Okay, there is definitiely something unexpected inside your $tweets variable, which should contain your Tweet data.

I am pushing out another update which will fix the PHP notice, and then I will have a think about how we can discover what is happening.

If you visit the plugin options page, are there any error messages recorded yet?

Hi empirebeige,

Was it the fact it doesn’t update until the second page refresh which threw you off? Or are you still having issues with the plugin not automatically updating Tweets?

If there are still problems and there is anything I can do to help, please let me know.

Hi pdaniel,

Did you have any luck outputting the Tweets? If not can I help troubleshoot the reason in any way?

Hi bernecreative,

I have spent the morning investigating this issue and I have not been able to confidently identify the problem.

The latest plugin update which is going live in the next 30mins records internal WordPress errors when making HTTP requests (on top of the current Twitter API errors). While testing the internal errors my test environment site began showing “Sorry, no Tweets Found.” so it may be linked.

These WP errors will show as Code 1, with the explanation WP provides. If anything like this appears it may help us to track down the cause.

Hi bernecreative,

I just wanted to let you know I am working on this.

It seems that requests for the Tweets are properly being made and sent back to the plugin. Next I need to look at what could go wrong after that and ideally add code to the plugin so that it can gracefully catch and deal with those situations.

I am currently attempting to replicate your experience on my development environment. Hopefully I will have something useful for you soon.

One last question before I head off, are you currently running any security plugins on the website? It might be possible that one is blocking the responses with the Tweet data.

Hi bernecreative,

I have been watching the console and there have been around 10 successful requests made using your account name.

This suggests that the plugin has successfully fetched the Tweets from your Twitter account. Is the Widget still displaying ‘Sorry, No Tweets Found’?

It’s late so I am going to continue with this tomorrow. I really appreciate you taking the time to help me troubleshoot bernecreative. I am sorry the plugin has caused you inconvenience so far.