petermorlion

Thanks for the swift reply.

Hi @nathvi

Yes, I’m using WooCommerce Subscriptions.

This is the system report:

### WordPress Environment ###

WordPress address (URL): https://tschaaphof.be
Site address (URL): https://tschaaphof.be
WC Version: 6.6.1
REST API Version: ? 6.6.1
WC Blocks Version: ? 7.6.2
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: nl_NL
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.30
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.66.0
OpenSSL/1.1.1n-fips

SUHOSIN Installed: –
MySQL Version: 5.7.32-35-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.6.1
WC Database Prefix: gma_
Totale database grootte: 43.69MB
Database gegevens grootte: 36.99MB
Database index grootte: 6.70MB
gma_woocommerce_sessions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
gma_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
gma_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
gma_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
gma_woocommerce_order_items: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
gma_woocommerce_order_itemmeta: Data: 1.50MB + Index: 0.63MB + Engine InnoDB
gma_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
gma_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
gma_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
gma_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
gma_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
gma_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
gma_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
gma_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
gma_actionscheduler_actions: Data: 2.02MB + Index: 0.28MB + Engine InnoDB
gma_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
gma_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
gma_actionscheduler_logs: Data: 1.48MB + Index: 0.66MB + Engine InnoDB
gma_aioseo_cache: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
gma_aioseo_notifications: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
gma_aioseo_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
gma_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
gma_comments: Data: 0.27MB + Index: 0.34MB + Engine InnoDB
gma_cp_calculated_fields_form_discount_codes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
gma_cp_calculated_fields_form_posts: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
gma_cp_calculated_fields_form_revision: Data: 1.02MB + Index: 0.00MB + Engine InnoDB
gma_cp_calculated_fields_form_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
gma_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
gma_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
gma_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
gma_options: Data: 4.05MB + Index: 0.09MB + Engine InnoDB
gma_postmeta: Data: 3.31MB + Index: 3.00MB + Engine InnoDB
gma_posts: Data: 2.14MB + Index: 0.25MB + Engine InnoDB
gma_prflxtrflds_fields_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
gma_sgs_log_events: Data: 0.27MB + Index: 0.00MB + Engine InnoDB
gma_sgs_log_visitors: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
gma_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
gma_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
gma_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
gma_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
gma_um_metadata: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
gma_usermeta: Data: 0.09MB + Index: 0.06MB + Engine InnoDB
gma_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
gma_uwp_form_extras: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
gma_uwp_form_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
gma_uwp_profile_tabs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
gma_wccs_conditions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
gma_wccs_condition_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
gma_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
gma_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
gma_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
gma_wc_customer_lookup: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
gma_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
gma_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
gma_wc_order_product_lookup: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
gma_wc_order_stats: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
gma_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
gma_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
gma_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
gma_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
gma_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
gma_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
gma_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
gma_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
gma_wdp_orders: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
gma_wdp_order_items: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
gma_wdp_persistent_rules_cache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
gma_wdp_rules: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
gma_wdr_order_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
gma_wdr_order_item_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
gma_wdr_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
gma_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
gma_wpgmza: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
gma_wpgmza_circles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
gma_wpgmza_maps: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
gma_wpgmza_polygon: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
gma_wpgmza_polylines: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
gma_wpgmza_rectangles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
gma_wpml_mails: Data: 19.09MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

acf-field: 1
acf-field-group: 1
afreg_fields: 1
attachment: 110
checkout-offers: 1
custom_css: 1
def_reg_fields: 10
mc4wp-form: 1
nav_menu_item: 15
o-discount: 1
o-list: 2
page: 29
post: 5
product: 14
product_variation: 161
revision: 189
shop_order: 262
shop_order_refund: 2
shop_subscription: 204
um_form: 1
wcccf: 3
wccpf: 1
wp_global_styles: 3

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (18) ###

Calculated Fields Form: door CodePeople – 6.1.111
Enhancer for WooCommerce Subscriptions: door FantasticPlugins – 3.4
Loco Translate: door Tim Whitlock – 2.6.2
Mailchimp for WooCommerce: door Mailchimp – 2.6.2
Otter – Page Builder Blocks & Extensions for Gutenberg: door Themelse – 2.0.7
SiteGround Optimizer: door SiteGround – 7.1.5
Custom User Registration Fields for WooCommerce: door Addify – 1.7.6
Sales UP for WooCommerce: door Ritte Vile – 1.0.2
Conditional Discounts for WooCommerce by ORION: door ORION – 4.6
WooCommerce Farm Manager: door Peter Morlion – 2.0
WooCommerce Stripe Gateway: door WooCommerce – 6.4.3
WooCommerce Payments: door Automattic – 4.3.0 (update naar versie 4.4.0 is beschikbaar)
WooCommerce Product CSV Import Suite: door WooCommerce – 1.10.48
WooCommerce Subscriptions: door WooCommerce – 4.4.0
WooCommerce: door Automattic – 6.6.1
WP Crontrol: door John Blackbourn & crontributors – 1.12.1
WP Easy Updates: door AyeCode Ltd – 1.1.18
WP Mail Logging: door Wysija – 1.10.4

### Inactive Plugins (2) ###

Custom Start Date For WooCommerce Subscriptions: door Launch & Sell – 1.1.9
SiteGround Security: door SiteGround – 1.2.9

### Settings ###

API Enabled: –
Force SSL: ?
Currency: EUR (€)
Currency Position: left
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: '-1 (1)
""file"":""""}}""}}"::""file"":""""}}""}}" (filefile)
exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)
tax:product_visibility (taxproduct_visibility)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: –

### WC Pages ###

Winkelbasis: #2 - /shop/
Winkelwagen: #3 - /cart/
Afrekenen: #4 - /checkout/
Mijn account: #5 - /my-account/
Algemene voorwaarden: ? Pagina niet ingesteld

### Theme ###

Name: 't Schaaphof'
Version: 1.0.0
Author URL: https://redstar.be
Child Theme: ?
Parent Theme Name: Neve
Parent Theme Version: 3.1.5 – 3.3.1 is beschikbaar
Parent Theme Author URL: https://themeisle.com
WooCommerce Support: ?

### Templates ###

Overrides: tschaaphof-neve-child/woocommerce/emails/customer-completed-order.php
tschaaphof-neve-child/woocommerce/emails/customer-on-hold-order.php
neve/woocommerce/product-searchform.php

### Abonnementen ###

WCS_DEBUG: ? Nee
Subscriptions Mode: ? Live
Subscriptions Live URL: https://tschaaphof.be
Subscription Statuses: trash: 1
wc-active: 175
wc-pending-cancel: 1
wc-on-hold: 24
wc-cancelled: 3

WooCommerce Account Connected: ? Yes
Active Product Key: ? Yes
Report Cache Enabled: ? Ja
Cache Update Failures: ? 0 fout

### Winkel configureren ###

Country / State: Belgi?

### Abonnementen per betaalmethode ###

Directe bankoverschrijving: wc-active: 70
wc-on-hold: 14
wc-pending-cancel: 1

Stripe: wc-active: 4
Stripe Bancontact: trash: 1
wc-active: 101
wc-cancelled: 3
wc-on-hold: 10

### Ondersteuning betaalmethode ###

Directe bankoverschrijving: products
Stripe: products
refunds
tokenization
add_payment_method
subscriptions
subscription_cancellation
subscription_suspension
subscription_reactivation
subscription_amount_changes
subscription_date_changes
subscription_payment_method_change
subscription_payment_method_change_customer
subscription_payment_method_change_admin
multiple_subscriptions

Stripe Bancontact: products
refunds

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-page

Disabled Features: minified-js
settings

Daily Cron: ? Next scheduled: 2022-07-07 07:46:45 +02:00
Options: ?
Notes: 78
Onboarding: completed

### WooCommerce Payments ###

Version: 4.3.0
Connected to WPCOM: Ja
Blog ID: 202205109
Account ID: -

### Action Scheduler ###

Afgerond: 429
Oldest: 2022-06-05 18:56:22 +0200
Newest: 2022-07-06 08:56:26 +0200

In afwachting: 312
Oldest: 2022-07-06 15:26:24 +0200
Newest: 2024-04-01 03:00:00 +0200

### Status report information ###

Generated at: 2022-07-06 11:05:26 +02:00

Hi @luciamarinescu,

I’ve taken another look and started disabling plugins. Apparently, the issue is with the Siteground Optimizer plugin. Disabling this plugin fixed the issue. Sorry for not finding this earlier.