petervdeynde

Hello,

Thanks for the assistance. I found the problem! I missed a setting in the customizer that lets me hide or show the coupon code form on the checkout page. I’ve enabled it now, so customers can enter the coupon code at checkout along with the correct email address.

Thanks and kind regards,

Peter

Hello @carolm29 ,

Thanks for your assistance.

“As I understand, the coupon has email restriction and the issue you are facing is that, when you are not logged in, you are not able to use it on the cart page, correct? But if you add it to the checkout after adding the correct email it works?
If this is the case, please note that this is working as expected. If a coupon has an email restriction it should only work on the cart page if you are logged in. If you aren’t, the message asks you to add it to the checkout page.”

The issue with this is that I don’t have a coupon field on the checkout page where it should be, so there’s nowhere else to enter it except on the cart page.

https://snipboard.io/9x3ckN.jpg

Looking forward to your thoughts on this.

• This reply was modified 9 months, 1 week ago by petervdeynde.

Hi @doublezed2 Zubair Zaid,

Thanks for your assistance.

I had tried clearing the cache and disabling the caching plugin before, but it didn’t help. I tried again just to be sure, but still no luck. Now that you mention it, I do have Redis caching enabled on the server, so that might be a factor. It’s strange because the coupons have always worked perfectly before with Redis caching and the W3 Total Cache plugin enabled. This issue only started showing up recently.

I also created a new coupon with no usage limits, and that one works fine, so it seems related to the allowed email address usage limit.

Here are the screenshots of the Usage Limits for the coupon:

https://snipboard.io/i68ovy.jpg

https://snipboard.io/vqNxVp.jpg

https://snipboard.io/IA2O8l.jpg

Only the allowed email address is changed; the rest are just the standard settings.

Looking forward to your thoughts!

• This reply was modified 9 months, 1 week ago by petervdeynde.

Hi @afzalpansuvi ,

Thanks for your help. I tried all the troubleshooting steps you suggested, but the problem is still there.

I also tested with the classic WooCommerce cart page using the shortcode, but the same error happens when entering the coupon code.

The only thing I noticed in the status report is that it says the shopping cart page doesn’t have the [woocommerce_cart] shortcode or WooCommerce cart block, even though it does have the WooCommerce cart block.

Looking forward to your advice.

Thanks!

Status rapport:



 WordPress Environment

WordPress address (URL): https://poppypresents.be
Site address (URL): https://poppypresents.be
WC Version: 8.9.1
REST API Version: ? 8.9.1
Action Scheduler Version: ? 3.7.4
Log Directory Writable: ?
WP Version: 6.5.3
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: nl_NL
External object cache: ? Server Environment

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PHP Version: 8.2.19
PHP Post Max Size: 256 MB
PHP Time Limit: 300
PHP Max Input Vars: 20000
cURL Version: 7.74.0
OpenSSL/1.1.1n

SUHOSIN Installed: –
MySQL Version: 5.7.44-49-log
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fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
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WC Database Prefix: wp_
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page: 15
post: 6
product: 316
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xlwcty_thankyou: 1 Security

Secure connection (HTTPS): ?
Hide errors from visitors: ? Active Plugins (22)

Blocksy Companion (Premium): door CreativeThemes – 2.0.48
Advanced Local Pickup for WooCommerce: door zorem – 1.6.4
Akismet Anti-spam: Spam Protection: door Automattic - Anti-spam Team – 5.3.2
Clone Woo Orders - Free by WP Masters: door WP Masters – 1.0.3
Facebook for WooCommerce: door Facebook – 3.2.2
Site Kit by Google: door Google – 1.127.0
Kadence WooCommerce Email Designer: door Kadence WP – 1.5.12
Custom Login Page Customizer: door Hardeep Asrani – 2.3.2
MC4WP: Mailchimp for WordPress: door ibericode – 4.9.13
Mollie Payments for WooCommerce: door Mollie – 7.5.3
WooCommerce PDF-facturen, pakbonnen, leveringsbonnen en verzendlabels: door WebToffee – 4.5.1
PW WooCommerce Gift Cards Pro: door Pimwick
LLC – 1.481

Stackable - Gutenberg Blocks: door Gambit Technologies
Inc – 3.12.16

Stock Exporter for WooCommerce: door PT Woo Plugins (by Webdados) – 1.3
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PDF Invoices & Packing Slips for WooCommerce: door WP Overnight – 3.8.2
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Duplicator: door Duplicator – 1.5.9 Dropin Plugins ()

advanced-cache.php: advanced-cache.php
db.php: db.php
object-cache.php: object-cache.php Settings

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
pw gift card (pw-gift-card)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: – Logging

Enabled: ?
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30 dagen
Level threshold: –
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Winkelbasis: #17 - /shop/
Winkelwagen: ? Pagina heeft geen [woocommerce_cart] shortcode of het woocommerce/cart blok.
Afrekenen: #19 - /checkout/
Mijn account: #20 - /my-account/
Algemene voorwaarden: #1596 - /algemene-voorwaarden/ Theme

Name: Blocksy Child
Version: (update naar versie 0 is beschikbaar)
Author URL:
Child Theme: ?
Parent Theme Name: Blocksy
Parent Theme Version: 2.0.48
Parent Theme Author URL: https://creativethemes.com
WooCommerce Support: ? Templates

Overrides: blocksy/woocommerce/cart/cart.php
blocksy/woocommerce/cart/mini-cart.php
blocksy/woocommerce/content-widget-product.php
blocksy/woocommerce/content-widget-reviews.php
blocksy/woocommerce/myaccount/my-account.php
blocksy/woocommerce/product-searchform.php
blocksy/woocommerce/single-product/tabs/tabs.php Pimwick Plugins

PW WooCommerce Gift Cards Pro: License key: PW-64df366c10b41
Result: success
Cached: 2024-05-23 Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customize-store
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
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product-virtual-downloadable
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product-linked
product-pre-publish-modal
product-custom-fields
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

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new-product-management-experience
settings
async-product-editor-category-field
launch-your-store

Daily Cron: ? Next scheduled: 2024-05-23 13:05:24 +00:00
Options: ?
Notes: 113
Onboarding: completed Action Scheduler

Afgerond: 1.174
Oldest: 2024-04-22 13:32:46 +0000
Newest: 2024-05-23 12:02:33 +0000

Mislukt: 6
Oldest: 2023-07-26 13:06:31 +0000
Newest: 2024-05-23 11:45:13 +0000

In afwachting: 9
Oldest: 2024-05-23 16:38:44 +0000
Newest: 2024-05-24 11:51:36 +0000 Status report information

Generated at: 2024-05-23 12:20:42 +00:00

When you rollback to the previous version, is it necessary to rollback the database as well?

Hey there, good news! I’ve sorted out the problem. I had to roll back to version 2.11.4, and voila, the mobile menu dropdown is back in action. Plus, that other plugin that was throwing a tantrum is also behaving itself again. Might be worth checking into this glitch, folks. Anyhow, have a great day!

Alright, I think I’ve figured out what’s going on. Turns out, it’s that Spectra plugin causing all the trouble. It’s messing with our mobile dropdown menu and even interfering with another plugin, making it disappear from the page. So, we’ve identified the culprit, but I can’t just switch it off because I’ve used its blocks to construct my pages. Any ideas on how to sort this out?

Hello @vipteam,

Thank you very much mate. This was very helpful. This method totally fixed my problem.

Have a good day!

• This reply was modified 1 year, 11 months ago by petervdeynde.

Thank you for your response.

I had already tried the solution in that Stackoverflow article, but it didn’t work.

No functions were disabled at disable_functions either.

But the Dup-archive option did work, so thanks for that.

Only pity I can’t use this for a large website. Or I have to buy the premium version of course.

But in any case thanks for the solution.

Ok never mind, I forgot to clear the browser chache. It works now.

Ok got it now. Left out the loop around the headline template, so it wasn’t pulling the subtitle meta data. This is the right code to use:

<div class="custom-box">
	<div class="inner">

		<div class="format-text-main block-triple-tb pb-none">

			<?php while ( have_posts() ) : the_post(); ?>
				<?php get_template_part( 'content/headline' ); ?>
			<?php endwhile; ?>

		</div>

	</div>
</div>

I tried editing the woocommerce template files, but then my sidebar was suddenly below the content box.

So i restored the template files and achieved the same result by adding the following filters to functions.php file:

//* remove-tabs-keep-product-description-woocommerce/

remove_action( 'woocommerce_after_single_product_summary', 'woocommerce_output_product_data_tabs', 10 );

function woocommerce_template_product_description() {
  woocommerce_get_template( 'single-product/tabs/description.php' );
}
add_action( 'woocommerce_single_product_summary', 'woocommerce_template_product_description', 20 );

add_filter('woocommerce_product_description_heading', '__return_null');

remove_action( 'woocommerce_before_single_product_summary', 'woocommerce_show_product_images', 20 );

//* remove prices from shop and category

add_filter( 'woocommerce_variable_sale_price_html', 'woocommerce_remove_prices', 10, 2 );
add_filter( 'woocommerce_variable_price_html', 'woocommerce_remove_prices', 10, 2 );
add_filter( 'woocommerce_get_price_html', 'woocommerce_remove_prices', 10, 2 );
 
function woocommerce_remove_prices( $price, $product ) {
$price = '';
return $price;
}

//* remove add to cart button

remove_action( 'woocommerce_single_product_summary', 'woocommerce_template_single_add_to_cart', 30 );

Thank you so much for the help.

This code works but it didn’t do what I’m actually trying to achieve.

I’m trying to achieve something like this page

These guys seem to have managed to remove the whole area above the description text. How would I go about doing that?

Thanks

I forgot to mention I also have a subtitles plugin installed.

Hi Susan,

Thanks for your reply.

This is one of the pages I’m looking to customize

I also tried replacing the <?php md_content_box(); ?> line with the following:

<div class="custom-box">
	<div class="inner">
	
		<div class="format-text-main block-triple">
			
			<?php get_template_part( 'content/headline' ); ?>
			
		</div>
	
	</div>
</div>

Which does remove the white content box but it also removes the subtitle and the headline image is no longer aligned with the posts beneath it. So that’s not an option.