pimwick

I’m marking this thread as resolved but let us know if you have any other questions.

I’m marking this thread as resolved but let us know if you have any other questions!

Hi Jules, can you check for the latest version again? There was a lingering problem from the update yesterday that we just released about 20 minutes ago.

Update to the latest version and then change the Order status to “In Progress” and then back to “Complete” to and it should create the gift card.

Let me know if you continue to receive an error with version 2.9

I am sorry to hear you are experiencing issues.

There was an issue with the last version which might be causing the problem. Update to the latest version and the problem should go away.

To get the update:

1. Log into your WordPress Admin area.

2. Click on Plugins > Installed plugins.

3. Scroll down to PW WooCommerce Gift Cards and click “Check for updates.”

4. The page will refresh, then scroll back down and click on “Update.”

Let me know if you have any questions.

I am sorry to hear you are experiencing issues.

We had a problem with the previous version and have released an update which will fix this issue.

To get the update:

1. Log into your WordPress Admin area.

2. Click on Plugins > Installed plugins.

3. Scroll down to PW WooCommerce Gift Cards and click “Check for updates.”

4. The page will refresh, then scroll back down and click on “Update.”

Let me know if you have any questions!

I am sorry to hear you are experiencing issues.

We had a problem with the previous version and have released an update which will fix this issue.

To get the update:

1. Log into your WordPress Admin area.

2. Click on Plugins > Installed plugins.

3. Scroll down to PW WooCommerce Gift Cards and click “Check for updates.”

4. The page will refresh, then scroll back down and click on “Update.”

Let me know if you have any questions!

I was able to reproduce the problem you described. When I tried to add a 100 gift card to the cart, it still added only 50.

The HTML looks to be correct so I can’t tell what the problem may be. The problem is most likely coming from your Theme or another plugin.

First, temporarily switch to the Storefront Theme from WooCommerce. If this fixes the issue, we know that the Theme is the problem.

If the problem persists even when using the Storefront theme, deactivate all plugins except for WooCommerce and our plugin. If this solves the problem, gradually activate your plugins one by one until you spot the problematic plugin and we can dig in further.

Once the order status is changed to Complete, the gift card number will be generated and emailed to the recipient.

In WooCommerce, the “Check” payment amount will place the order “On Hold” automatically so that you can mark the order as Processing when you receive the check. Since you are just testing orders, you can manually mark the order as Complete.

Also note that The PW Gift Card product type is marked as “Virtual” in WooCommerce. This instructs WooCommerce to automatically place the order status to Complete when you only purchase a gift card (no other products). You will also notice during checkout that WooCommerce will not require shipping information.

You can mark the gift cards to send as soon as the order is received. Click on Pimwick Plugins > PW Gift Cards > Settings > Check the “Send When Order Received” checkbox.

This will work for all new orders, however any existing orders you will need to first change the Order status to “In Progress” and then save. Next, change the order status to “Completed” and save. This will generate and email the gift cards on the order.

Can you send me the URL to the gift card product page? I will take a look to see if I can help spot the issue.

Sorry that you weren’t happy with the options for the email templates. We have processed your refund as request.

www.ads-software.com doesn’t allow supporting Pro plugins using their forums so if you need anything else please contact us from our website: https://www.pimwick.com/contact-us/

Thanks for understanding!

I’m marking this thread as Resolved since we haven’t heard back. Let us know if you need further help.

I’m marking this thread as Resolved since we haven’t heard back. Let us know if you need further help.

Je marque ce fil de discussion comme résolu car nous n’avons pas eu de réponse. Faites-nous savoir si vous avez besoin d’aide supplémentaire.

I’m marking this thread as Resolved since we haven’t heard back. Let us know if you need further help.

www.ads-software.com doesn’t allow supporting Pro plugins using their forums so we will continue support via your email request.

I am marking this thread as resolved, thanks for understanding!