pistachio6321

Great, thanks for letting us know!

If strings were translated to Italian language but not approved by Translation Editors, WordPress will not add them to the plugin. The strings need to be approved by the editors first.

@darkavenger, @pixelized, @lasacco, @deadpool76 could one of you please approve Italian translations for the strings mentioned by @erbacealab above? Your help will be greatly appreciated ?? Many thanks in advance!

Thanks for providing additional information!

The issue seems to be with the default review form that comes with your WordPress theme.

Could you try activating the Enhanced User Interface in the settings of our plugin (Reviews > Settings > Review Extensions > Visual Style)? Hopefully, it will override the default review form with 15 stars from your theme.

Thanks for getting in touch!

Could you update the plugin to the version 5.63.0 and check if the moderation buttons are available there for your call center team?

Could you update the plugin to the version 5.63.0? ‘ivrating’ URLs should be removed there.

Thanks for providing additional information!

We are confused by this statement:

We’ve just found out that the customer email contains the wrong price for variable products. The plugin shows the price for the main product, but not the variant that was actually purchased.

As far as we can see, WooCommerce doesn’t offer any field to set a price for the “main product” when a product is variable. It is possible to set prices for individual variations only. Could you share some screenshots illustrating your variable product details including prices for variations and the “main product”?

Thanks for providing additional information. As a next step of troubleshooting, please reach out to us here.

This feature was added in version 5.62.0. Please check and let us know in case of any issues.

Thanks, that’s a long list of plugins! Now, please try to deactivate them one by one and check if the review form will start working. This will help to identify the plugin that conflicts with our plugin and breaks the review form.

Thanks for sharing the debug log. The error about the sidebar isn’t related to our plugin.

As the next step of troubleshoot, could you share the full list of active plugins installed on your website? You can get them from WooCommerce > Status page

Thanks for sharing additional information.

As a next step, please enable debugging (see How to Enable Debugging in WordPress), open the review form again, and share with us information from the debug log.

Thanks for the follow-up!

Unfortunately, there is nothing a plugin can do if a web server is configured to shut down upload requests that are longer than 1 min. You will be able to upload files as big as the internet connection permits in 1 min.

I provided a screenshot with factual evidence of the timeout issue in my response above. I must admit that don’t understand Spanish language ?? but it doesn’t look like there is any evidence included in the response of the hosting provider that you shared above.

Thanks for sharing the video!

As it can be seen on the video, the error is because “slick.min.js” file is not loaded on the page. Since this file is available in the installation archive of our plugin, it means that you have performed some “speed optimizations” on your website to disable loading of this JavaScript file. This explanation also confirms your observation that the file is getting loaded on Chrome but not on Firefox because the file was probably previously cached on one of the browsers.

Thanks for reporting this issue!

Could you please share URL of a page where we can check it?

Thanks for the interest in our plugin!

Unfortunately, our plugin doesn’t have a capability to display a review form only without the list of reviews.

Thanks for trying our plugin and reporting this issue!

Could you please install the latest available version of the plugin (5.61.1) and check if you are still experiencing the same error?