Pit Bozionelos

Hey @voxoff ,

Thanks for reaching out to us! Happy to help you further investigate this.

As a first step, I’m going to need to a bit more information regarding this case in order to continue troubleshooting. Would it be possible to share a screenshot of the product page description to take a closer look on how it looks on your end?

You can use a service like Imgur.com or Snipboard.io if you’d like.

Looking forward to your response.

Best regards,
Pit

Hey Omrane ( @omrane ),

Thank you very much for sharing more information regarding your server provider’s investigation. This is very helpful to further investigate if our plugin is causing any performance issues.

I’d recommend waiting for your server provider’s feedback once again in case this is being caused by a similar issue as the previous one. One thing that you can test would be disabling Facebook for WooCommerce temporarily to see if this enhances the performance of your site. Please, keep me updated as it would be really helpful to know more about what’s causing this issue!

Looking forward to your response.

Best regards,
Pit

Hey @changetoothpaste ,

Thanks so much for reaching out to us. Happy to help you with this!

Our plugin currently doesn’t control when and where the Facebook Messenger chat will appear. It only injects the needed code in your site. That means that any further changes are controlled through Facebook directly or can be achieved through the use of CSS code.

I’m sorry I’m not able to share better news with you on this one, but thank you for bringing this up to our attention.

Would you please let me know if you have any other questions or issues I can help you with?

Best regards,
Pit

Hey Bruno ( @djbrunolima ),

Thanks so much for reaching out to us. Happy to help you further investigate this.

As a first step, would it be possible to let me know which version of our plugin you’re currently using? Also, do you have any simple products that have synced as expected or are you only using variable products in your store?

Looking forward to your response.

Best regards,
Pit

hey @konstantinberez ,

Thanks very much for reaching out to us! Happy to help with this question.

As a first step, I’d need a bit more information regarding your site’s setup to take a closer look in case there’s a plugin conflict that’s causing this behavior. Would it be possible to navigate at WooCommerce > Status > System Status and click the “Get system report” button?

This will generate your site’s system report which you can copy and paste in a service like PasteBin. This should allow you the option to delete the data after we’ve finished troubleshooting this case. ??

Looking forward to your response.

Best regards,
Pit

Hey @jessica1418 ,

Thanks for reaching out to us and apologies for our delayed response! Happy to help with this.

As a first step, would it be possible to let me know if you’re using a specific plugin to set the discount or doing it through the WooCommerce default option? I’d like to take a closer look at how our plugin should be syncing the price change.

Looking forward to your response.

Best regards,
Pit

Hey Riccardo ( @virzillo ),

Thanks so much for sharing these screenshots with me. They’re very helpful to better understand this case.

As a next step, would it be possible to let me know if clicking on a variation on Facebook still redirects your customers back to the WooCommerce site as expected? Also, could you let me know if the same issue persists when temporarily disabling all other plugins in your site except WooCommerce and Facebook for WooCommerce?

I’ve noticed that there’s another plugin in your site that’s creating product feeds ( GTG Product Feed for Shopping ) so it’s possible this is caused by two plugins conflicting with each other.

Looking forward to your response.

Best regards,
Pit

Hey @nandesb14 & @omrane ,

Thank you very much for reaching out to us. I’m really sorry to hear that you’ve both encountered this issue.

As a first step, would it be possible to let me know if you’ve tried deactivating the plugin and you still encounter the same error, @omrane ? Also, could you please let me know the number of products you have in your shops, including any variations?

I’d be happy to further investigate this for you in case this is caused by the sync process putting a big strain over your site’s server.

Looking forward to your response.

Best regards,
Pit

Hey Bea ( @molly1961 ),

Thanks for reaching out to us. I’m really sorry to hear that our plugin has caused you multiple issues. I’d be happy to help you further investigate this. ??

As a first step, would you mind sharing a bit more regarding the errors you’ve encountered? Do your products fail to sync as expected or have you encountered a different error instead?

Regarding starting from scratch, you can disconnect our plugin from your site, however, this might not delete the catalog that has been created. You can do that by navigating at WooCommerce > Facebook > Connection tab and click on the “Uninstall” button available there.

Lastly, could you also a bit more information on what steps you’ve followed before that showed the “Do Not Delete” as part of the file name?

Looking forward to your response.

Best regards,
Pit

Hey @newuser33 ,

It has been a while since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

Thanks,
Pit

Hey @staceycampbell ,

It has been a while since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

Thanks,
Pit

Hey @marcomancosu ,

It has been a while since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

Thanks,
Pit

Hey @richardr35 ,

It has been a while since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

Thanks,
Pit

Hey Virgilio @virzillo ,

Thanks for sharing more information with me and I’m sorry to hear that the latest update didn’t help.

Taking a step back, would it be possible to let me know a bit more regarding how the products were appearing in your Facebook shop before? Our plugin doesn’t sync variation products with multiple choices in your Facebook shop, but instead will create new products in the catalog for each variation.

Did you notice some variations not appearing or is this a general problem with variations not syncing at all?

Looking forward to your response.

Best regards,
Pit

Hey @rasitagac ,

Thank you very much for reaching out to us. Happy to further investigate this with you.

As a first step, would it be possible to share a screenshot of the error message in order to take a closer look? You can do that by using a service like Imgur or SnipBoard.

Looking forward to your response.

Best regards,
Pit