Pixelbart

No stress, family always comes first!

I was also on vacation and needed some time off. Take your time.

@sdwareham

I’ll take a look at the problem today and see about an update.

Thank you for reporting!

Hello @himaartwp

this is unfortunately a bug, thanks for reporting it. I’m currently out of the office and can’t fix the bug, so for now I would recommend that you disable the vote counters in the frontend. You can do that in the Helpful settings under Details and General.

With the next update, I will fix the bug. I just don’t know when I’ll be in the office yet, which is why this will probably take a while.

Please stay healthy and have a good time!

The translation is completely ok, I understood everything!

Greetings Kevin

@daanvandenbergh

I will write to you tomorrow via support and check how far I can give access to my colleagues. I just think they should buy a proper theme, since this does not seem to work with WordPress standard.

What feature I mean, I’ll write you later when I’m sitting at the PC. So the plugin has worked some time ago, some update has ensured that CSS which was loaded concat was no longer loaded if you used OMGF, so in Themify. But I’ll write you later in more detail, does not have to be under the review, if you like.

Thank you!

@daanvandenbergh

Old enough I am, but not very mature when it comes to a bad day. Sorry about that. The review has now been edited. I have included my personal experience in the process. It would be great if you could take a look at the Themify problem, but it’s not urgent, my colleagues just have to use something more professional and not Themify.

Sorry again and have a good time.

Hi @jessicatf

Unfortunately Helpful does not support this. But you can build it yourself, because Helpful works with the REST-Api of WordPress.

Here are two examples how you can save a vote. Feedback form unfortunately doesn’t work yet, but at least a vote can be realized with it:

// save pro
wp_remote_post('/wp-json/helpful/pro/', [
    'body' => [
        'user_id' => 'unique_string_for_the_user',
        'post_id' => 12345,
    ],
]);

// save contra
wp_remote_post('/wp-json/helpful/contra/', [
    'body' => [
        'user_id' => 'unique_string_for_the_user',
        'post_id' => 12345,
    ],
]);

This is now a WordPress solution. You can also do it easily with cURL or Ajax. Here is an Ajax example:

// save pro
$.ajax({
    url: "/wp-json/helpful/pro/",
    data: {
        "user_id" : "unique_string_for_the_user",
        "post_id" : 12345,
    },
    method: "POST",
});

// save contra
$.ajax({
    url: "/wp-json/helpful/contra/",
    data: {
        "user_id" : "unique_string_for_the_user",
        "post_id" : 12345,
    },
    method: "POST",
});

Maybe this will help you, or your programmer, to make Helpful usable for you.

Stay healthy and thank you for your time!

Greetings Kevin

Hello @o-zone

the problem is that the buffering is started by your server, or another plugin and is not cleaned. Then there is this error message.

I can’t do anything here, unfortunately, because every other option I had tried in the last weeks was not efficient enough and it had caused a lot of messages in the logs.

Here you would have to contact your hoster, or find the plugin that starts the buffer and doesn’t clean it.

Thank you for your message and please stay healthy!

Greetings Kevin

Hi @petadmin

you can set Helpful to allow your users to vote as often as they like. Otherwise, there is no other option. Helpful uses sessions and cookies. Users have to delete them themselves.

You can find the option for repeated voting, here:

Helpful > Settings > System > Miscellaneous > First Checkbox

Stay healthy and thank you for your time!

Greetings Kevin

@johnjohn84

Awesome! Then continue to have fun and thanks for reporting the error. Has certainly helped others.

Stay healthy!

@bikiransimkhada

Perfect. I’ll leave the ticket open for now. Maybe there was something in the server cache or something.

I could not reproduce the error on my end. Your story looks great!

Greetings Kevin

@bikiransimkhada

Can you please install the Query Monitor plugin once and check if there are any error messages. A blank page helps me personally not to find the error.

Thanks in advance!

Greetings Kevin

• This reply was modified 2 years, 7 months ago by Pixelbart.

Hey @bikiransimkhada

with version 4.5.13 the error should be fixed. I tested Google Webstories with it on my end and it runs like this.

Thank you for your feedback and please stay healthy!

Greetings Kevin

@johnjohn84 @odajimakoki

Thanks a lot for your help!

I have undone a recent change. Maybe this will solve your problems. I’m not sure yet why this takes so much memory from the server, so I’ll leave it disabled for now.

The change looked for duplicate entries in the Helpful database table and deleted them. However, this query was apparently too heavy for some servers.

If it didn’t get better, I would be very grateful if you could give me more details about the problem. I’m having a hard time figuring out where the problem might be right now.

Thanks again and please stay healthy!

Greetings Kevin

@eos3d

Thank you for your review!

I’m sorry if Helpful caused you problems. Feel free to try one of the many other plugins on www.ads-software.com, you may find what you are looking for there.

Stay healthy and have a great time!

Greetings Kevin

@odajimakoki

There was a bug in the version regarding unset sessions. The problem was fixed with version 4.5.11.

Maybe your problem is solved with it. Other than that, I can’t think of much right now. Others don’t seem to have the problem, so no one else has reported a similar problem, which makes it hard for me to find a solution.

Greetings Kevin