pkarjala

Hi, we have not received any follow up on this issue, so we are marking it resolved. If you still need assistance, please either respond to this thread, or create a new support thread and reference this one.

Hi, following up if you still need support with this issue, thanks!

When you say you receive the notification email OK, do you mean that when a user signs up and is put in the pending list, you receive an email that is generated by Authorizer?

Also, can you please give us a list of the other plugins you have installed? This will help us to further troubleshoot the issue.

Can you please confirm which version of Authorizer you have installed, and list any other plugins you also have installed?

To clarify, when you say “pro version”, what are you referring to? There is no pro version of Authorizer, and the functionality to send an email to a role when there is a pending user is available by default, as long as you have configured WordPress to be able to properly send emails.

As previously mentioned, in the Login Access tab, just select the “Administrator” role under “Which role should receive email notifications about pending users?” and Authorizer will perform the functionality that you are attempting to write an action for.

If you have more than one user in the Administrator role (or equivalent), currently all of the users with this role will receive the email.

Hi, there is already built-in functionality in Authorizer that will email users with a specified role whenever someone is added to the pending list. You can specify which role this is under the Authorizer -> Login Access tab.

Under “Who can log in” make sure “Only approved users” is checked.

Under “Which role should receive email notifications about pending users?”, select the role that you want to receive notifications.

You can fill out the rest of the fields to customize the messages that the end user receives when attempting to log in.

Thank you again for your question! We are going ahead and marking this issue as resolved. If you still require assistance, please let us know.

Thank you again for your question; we are marking this topic resolved. If you still need assistance on this, please let us know!

Hi, following up if you received any response from WP Engine? Please let us know!

Hi, could you help us by sharing the function you’ve written that hooks into the authorizer_allow_login filter?

Hi, currently there is not a setting available for this in Authorizer. The general presumption is that if you only want logged in users to view content, all new content should also be prevented from public viewing for privacy/security reasons by default to prevent accidental posting of public content.

That said, I will check in to see if “public by default” is a feature we will consider implementing.

Hi @jillyk, following up if the previous response resolved your issue. Please let us know!

Hi @wpgoodwill apologies for the long follow up, our team was on vacation for a bit.

Here are a few things you can try:

1. Edit your user profile (hover over “Howdy, [username]” in the upper right corner of the WordPress dashboard and click “Edit Profile” in the menu) and check “Disable the visual editor when writing”. Then see if you can edit the raw HTML in a textarea instead of TinyMCE in Authorizer.

2. Try disabling plugins in your setup one by one to see if you can narrow it down to a specific plugin conflict. Alternatively, if you think the conflict is in your theme, browse the theme folder for all actions and filters (add_action() and add_filter()) and see if one of them looks like it is related to TinyMCE.

3. You can try deleting Authorizer settings in the database. Either delete the row in the wp_options table with option_name = 'auth_settings', or just disable and delete delete the Authorizer plugin, then download and activate it again.

Hopefully one of these options will help!

Thank you, I watched the sample video. It looks like a different theme is enabled in your testing setup?

Are you able to set up a fresh WordPress install by itself with no additional themes or plugins installed, and then install Authorizer? We want to make sure that it is a completely new, unaltered WordPress install that is running Authorizer to rule out any plugin or theme code conflicts.

I’ve been unable to reproduce this issue in our test environment on a fresh install of WordPress 6.0 with Authorizer 3.4.0 installed.

Have you tried testing this with different web browsers to see if it is browser specific?