Pluggabl

Thank you for the details.

As mentioned before, since this is a forum for free users, we will initiate a ticket from our Support system shortly.

Hi @dscreative

Thank you for taking your time and letting us know your concerns.

We will respond to your concerns in 2 parts below. This has little bit more context around the decision for stopping lifetime support.

Lifetime Support –?you still get lifetime updates…
1) We did not take the decision lightly but in order to create a sustainable support model and to be able to respond to tickets in a timely fashion, we had to make this tough decision.
2) We did customer surveys, looked at industry leaders and talked to experts in the field to see how to solve for this unique situation.
3) We provided customers options on how to get extended support.

Performance Few questions –
1) Do you have the latest version of our plugin? (and WordPress and WooCommerce as well?)
2) Are there any hosting platform tweaks that can be made?
3) How many modules have been enabled?

Just for your information
1) We use Booster Plus on our own website and have never experienced any slow downs. We test everything on our own site first before releasing any versions to our customers.
2) We constantly improve our code quality with every release and have been doing so since we started in 2014.
3) We have a modular architecture, meaning you only enable the modules that you need. This way we only load the code that is really needed without any bloat.

Improving the plugin
We are all ears about your constructive feedback as to how we could improve our plugin.

Per the WordPress guidelines this forum is only for Booster free users.?

Would love to resume this conversation on our website and to see if we can help with any of your performance issues that you raise.

Thank you

Hello @jfrancais

Have you tried this solution?

– Enable WooCommerce > Booster Settings > EMAILS & MISC. > General module
– Change the Session Type in Booster option as WC Sessions / Standard PHP sessions
– Enable Read and Close option

Thanks,
Booster Support

Hello @jfrancais

Have you tried this solution?

– Enable WooCommerce > Booster Settings > EMAILS & MISC. > General module
– Change the Session Type in Booster option as WC Sessions / Standard PHP sessions
– Enable Read and Close option

Thanks,

@herng77

Please share the ticket confirmation # and we will resume the conversation on our website. We still are unable to find your ticket.

Hi @herng77

As of now we were unable to find the tickets you have created. Just so you know we cannot correlate WordPress user handles to support tickets you might have created on our website.

Per the WordPress guidelines this forum is only for Booster free users.

Please contact us on our website for Premium Booster Plus support. We will resume this conversation on our website.

Thanks for your understanding!

Hi @kimaya49

Can you please retry reCaptcha and see if it is fixed?

We will be refund if our plugin cannot solve your use case. We provide a 30 day risk free money back guarantee.

Sounds good, we will mark this as resolved for now.

Hi @daviddocwatson

Will address the reCaptcha issue first, our support team will respond to your other questions.

We just tested with these browsers (Chrome, Firefox, Brave, Opera and Edge) and is working for us. We tested this within USA.

Can you please try again and let us know? If it is still happening, what is the error you are getting?

Thanks

Hi @nossfloda

We just tested with all browsers and is working for us. We tested this within USA.

Yesterday about the time you reported, Google had a global issue with several of their services (Captcha we use is from Google).

So perhaps you were trying right during that outage?

Can you please try again and let us know? If it is still happening, what is the error you are getting?

Thank you.

Hi @stinamariechris

We are actively testing WordPress 5.6 as we speak and will update our plugin if there is a need.

Thanks

Really glad that you are liking our plugin. Thank you for your wishes!

Thank you for your recognition!

Hello @shoelaced,

Thank you for taking your time and letting us know your concerns.

We will respond to your concerns in 5 parts below. This has little bit more context around the decision for stopping lifetime support.

Lifetime Support – you still get lifetime updates…
1) We did not take the decision lightly but in order to create a sustainable support model and to be able to respond to tickets in a timely fashion, we had to make this tough decision.
2) We did customer surveys, looked at industry leaders and talked to experts in the field to see how to solve for this unique situation.
3) We provided customers options on how to get extended support.

The higher ticket volume we attribute to several things a few are listed below
1) COVID has caused a lot more new merchants creating brand new WooCommerce websites (which is great for WooCommerce and WordPress in general!) and to try out our plugin. As Booster for WooCommerce has 110+ features, one needs to configure and test a few things before they get it right. In doing so, we get lot of tickets, where we help out users to configure the product.
2) By some statistics, there are on an average about 20 – 50+ plugins on a WooCommerce website, which shows how diverse the WooCommerce ecosystem is. These other plugins and Booster have compatibility issues. Of no fault of our plugin, we end up debugging issues for our customers because another plugin developer’s code has interfered with Booster’s functionality. What we have done to mitigate is to test for of course with the changes to WordPress and WooCommerce as platforms and then with the large plugins like Elementor and the likes.

Code quality
1) We constantly improve our code quality with every release and have been doing so since we started in 2014.
2) As you can see our version releases you will see a mix of bug fixes and new development. It is in line with the industry standards for lines of code to bug ratio. Of course we would love to have zero bugs on every release as well!

Improving the plugin
We are all ears about your constructive feedback as to how we could improve our plugin. Please let us know here or on our website.

Your tickets
As of now we were unable to find the tickets you have created. Just so you know we cannot correlate WordPress user handles to support tickets you might have created on our website.?

Per the WordPress guidelines this forum is only for Booster free users.?

Thanks

Hi @chicodev

Per WordPress guidelines, this forum is only for Booster free users.

For Booster Plus Premium support please contact us on our website.

Thank you for your understanding.