pluginhive

Hi @nagarajanld,

This error will only come if you have not filled the following fields correctly :
‘FedEx Account Number”
“Fedex Meter Number”
“Web Services Key”
“Web Services Password”.

If you are sure, that the details are correct, then make sure that you have enabled the field ‘Production key’ if the provided credentials are for live mode. Else, disable that field if you are using test credentials. Can you please check this and confirm?

Hi @hiad99,

The basic version does not have currency support as of now.
In the plus version of the plugin, there is a separate field using which one can define the base currency and assign a conversion rate so that the correct services with the correct rates are shown.

Since you are sending USD as the currency, FedEx API is not returning the rates.
I hope I was able to explain the issue.

Hi @digitalwheelhouse,

You’re Welcome!

Also would it be possible for you to rate our product here- https://www.ads-software.com/plugins/fedex-woocommerce-shipping-method/#reviews

Hi @digitalwheelhouse,

“No shipping methods” message usually occurs :
-When the product weights & dimensions are missing
-Invalid/Incorrect credentials
-Incorrect shipper/destination address
Can you please ensure all the above setting up are configured correctly and then try again?

If you still face any issues, please provide us the UPS Request and Response. We will check with it and help you.
You can refer this video to get UPS debug info: https://www.youtube.com/watch?v=SVHk1sX_17I&t=15s

Note: Kindly ensure to remove the account specific information from request before posting, as this is a public forum.

Hi Tom,

Could you please try deactivating and deleting the plugin?
And then download and install the latest version and check.

If you still face any issue, kindly respond to the ticket via premium forum that you have raised. Our support agents will get back to you.

Hi @decmarketing,

No worries.
In order to check for the exact issue, we will be needing the complete FedEx Request and Response.
Can you please refer the below video and provide us the debug info? So that I can check and help.
Video- https://www.youtube.com/watch?v=SVHk1sX_17I&t=15s

Note: Kindly ensure to remove the account specific information before posting, as it is a public forum.

• This reply was modified 6 years, 3 months ago by pluginhive.

Hi @digitalwheelhouse,

Our plugin works independent of WooCommerce Shipping zones. You need not have to configure the FedEx shipping services under Shipping Zones.
You just have to enable the “Realtime rates” and the shipping services on your plugin settings Page.

Please do configure these in your plugin settings and check with it.
There should not be any problem.

Hope that helps!

No problem.

If you consider it back and need any help, feel free to reach out.

Hello Sanzeev,

We can definitely help with this.

I checked your link, however the plugin that I see on your page is some other plugin and not the woocommerce bookings plugin from PluginHive. Could you please recheck and let me know. If you face any issue with our plugin, feel free to let me know.

Hi @kyhorsegal,

The basic version of the plugin is meant for small shop owners who have a 1 or 2 products in their inventory. Hence, packing of products happens individually.
And rates will be returned for each package.

So if there are 3 items in the cart, then the shipping will be calculated for 3 items individually.

The premium version has a advanced packing options available like Pack items individually, box packing and weight based packing.
If you would want to pack the items in a single box, then you would need go for premium version.

Hi,

You can always drop in a review here.

Hi @beauchicmy,

As per my knowledge, few themes do not handle the variable product’s.
However, we shall the issue further, kindly raise a ticket via [email protected]
stating the issue.

Did you follow the following steps :

– Deactivate the plugin in network site
– Deactivate woocommerce
– Activate WooCommerce and plugin in the main site.

This should solve your problem. If you still face any issue, kindly post your query to our support team.
They will surely help you.

Hi Cpti,

Ideally you can use one Canada Post account and use it on all sites.
Here is an article that will help you how to setup the plugin for Multi-sites : https://www.xadapter.com/install-activate-woocommerce-plugins-wordpress-multisite/

Hope this helps

Hi @chuckdemoss,

In the installed plugins folder, if you search by the term ‘FedEx’, you will see two plugins. Of them one should be the premium version and one should be the free.

Just activate whichever you are looking for. This should surely resolve your problem.