pluginhive

Hi @gnfb,

I have shared the URL for PBT and New Zealand Post carriers below:
PBT: PBT Couriers | https://www.pbt.com/nick/results.cfm?ticketNo=
New Zealand Post: New Zealand Post | https://www.nzpost.co.nz/tools/tracking?trackid=

Hope that helps!

@cfm168,

– Yes, the snippet can handle the case when both are in cart.
– You would need get a separate account for Freight services and as per my knowledge, this would be sufficient for normal services as well.
However, we would suggest you to check with FedEx techsupport for further details regarding Freight account.

– FedEx API has “Address Validation”, which is a special service and you need to get this service activated for your FedEx Account by FedEx. Once done, the addresses will be validated by FedEx API as ‘Commercial/Residential’ respectively.

-Since our plugin returns rates and services directly from FedEx API, if your FedEx Account has these discounted rates validated by FedEx API, then the discounted rates will be returned directly from API.
That would not be a problem.

@andreu,

Good to know that your issue is solved!

You can leave us a review here, if would like to-
https://www.ads-software.com/plugins/ups-woocommerce-shipping-method/#reviews

Hi @andreu

Absolutely! To check the for we will be needing complete UPS Request and Response.
Could you please share the XML debug here? So that we can check and help.

Note: Kindly remove the account specific info from the request as this is a public forum.

Hi @cmf168

-Freight services will be returned only when the shipment ‘Total weight’ exceeds 150 lbs. Hence, if the package weight is over 150 lbs, then it is considered as Freight shipment by the respective carrier’s API directly.

If a single package weight is not > 150 lbs, then FedEx Ground will definitely return. However, the basic version of FedEx plugin does not gave Freight LTL services, but these are available in the premium FedEx plugin.

– The challenge is when both ‘free shipping’ and ‘FedEx shipping’ products are in cart. However, this requirement can be fulfilled with a snippet solution, which will skip the FedEx rates calculations for the ‘free shipping’ product in a combined cart and rates will be returned only ‘fedex shipping’ products.

Hope that helps!
Regards,

Hi @captaincrank,

The possible reasons for this could be, incorrect configuration of shipping rules & Item qty list or carrier Credentials.

Could you please share the screenshot of your settings and enable the ‘debug mode’ and provide us that info? So that we can check and help.

Note: Please do remove the account specific info from the request as this is a public forum

@cfm168

Regarding your queries:

1) Since using basic version, each product will be packed individually, hence, there should not be a problem. However, FedEx API servers were down yesterday, which must be the reason for the shipping rates not being returned. Also if you are using Test Credentials, kindly switch to Live Credentials, as this issue still persists with FedEx Test servers.

2) No, Multi-carrier basic/premium versions does not support Freight LTL shipping.

3) Freight services will be returned only when the shipment ‘Total weight’ exceeds 150 lbs. Hence, if the package weight is over 150 lbs, then it is considered as Freight shipment by the respective carrier’s API directly.

Hi Rui,

“No shipping methods” message usually occurs :
-When the product weights & dimensions are missing
-Invalid/Incorrect credentials
-incorrect shipper address
Can you please ensure all the above setting up are configured correctly and then try again?

Also you need to configure your Canada Post Credentials in the plugin settings to link your Account to the API. That is:
-Merchant Username
-Merchant Password
-Customer Number
-Contract Number

You can also refer the setting-up article for better understanding: https://www.xadapter.com/setting-woocommerce-canada-post-shipping-plugin/

Hope that helps!
Regards,

Hi @kenskustom

Could you please share the complete FedEx Request and Response?
So that I can check and help.

Note: Kindly ensure to remove account specific data from the request before posting as this is a public forum

Regards,

@rnbutler87

Thanks for the update.

This occurs often in FedEx test servers. However, on using Production server, it will not be a recurrent issue.

Once you get your production keys, kindly move to production mode, so as to avoid the server down issue.

We have fixed the issue now. Our team is still monitoring the situation and will keep you posted on the final resolution.

We are monitoring the situation. Can you please check now?

Hi captaincrank,

Please let us know how can we help you?

Regards

Hi,

You are getting “Service Temporarily Unavailable ” message from the debug. Could you please check after some time?

Also kindly ensure that all your products have weights & dimensions configured and Credentials are correct.

If the issue persists, kindly enable the ‘debug mode’ and provide us the complete FedEx Request and Response. We will check with it.

Note: Kindly ensure to remove account specific data from the request before posting as this is a public forum

Regards,

Hi,

In order to check for the exact issue, we will be needing the complete FedEx Request and Response. Can you please enable the “Debug Mode” in your FedEx settings page and then place a product in the cart and Calculate Shipping.
You will get a debug info, kindly share that with us, we will check and help.

Note: Kindly remove the account specific info(Credentials) from the request as this is a public forum

Regards,