poemaxx

Thanks for chasing this up Darian – hope to hear from you when you fix the problem!

Hi Darian,

We are using Stripe for payments. And I can now confirm that the payments showing as completed and received by Stripe do match the amounts shown in the orders.

The inconsistency lies in the list of attendees, which shows some of them as having completed more transactions than they actually did.

In future I will use the list of orders rather than attendees to inform the events organiser how many people have bought tickets (though it would be useful if this could be exported rather than me having to copy and paste everything).

But it doesn’t get over the issue that for these two events we thought we had sold more tickets than we had, based on the attendees list.

Hi Darian,

I’m waiting for our events organiser to get back to me on this with the details – will let you know when there’s any response.

Thanks.

Hi Darian,

Thanks for responding. We are using PHP 7.4.

We don’t have a staging site, but even if we had I’m not sure how it would help now, given that there have been various updates since the tickets were bought. For example, the person who bought three tickets but was listed as buying six on the attendees list bought them on 18 March.

In total we had six orders where the attendee list showed that twice as many tickets had been bought than was the case. These orders came in over the period 8 March – 29 May. The site was regularly updated over that time.

Thanks.

Thanks for all your comments and encouragement Annie, and good luck with all your websites!

Kim

I’ve used Hello in the past and it has worked fine – just a problem with this site. ?? And as I said in a previous post in this thread, it was OK when there was more than one product – having a single product seems to be the problem!

Thanks very much, but I’ve already switched to the Twenty Twenty theme and reformatted the home page in Elementor. Everything now works. I’m surprised that the default WooCommerce page didn’t seem to work with the Hello theme.

Thanks Annie – you too!

Hi,

The product is a default WooCommerce page, not an Elementor template. The only page that uses Elementor is the home page, because it’s a bit more complex.

I used Troubleshooter to disable all the plugins and reactivated them one by one – there was no conflict. It was only when I reactivated the Hello theme that the problem recurred – that was how I found out that the theme was the problem.

I’ve also tried changing the theme to Woo’s Storefront and it works fine. If I can’t solve this problem I think I’m going to have to change to the Storefront theme and redo the Elementor elements. ??

Thanks for trying to help.

So I tried creating a new product (product 2, actually same as the old one, product 1, but with a different slug) to see if that made a difference. Didn’t see why it should, as it was created in WooCommerce rather than Elementor, but thought I would try.

At first I thought that had solved it because I could add product 2 to the cart and see all the images in the product gallery. But when I moved product 1 to the bin I had the same problems with product 2 – unable to move it to the cart etc. When I restored product 1 from the bin, product 2 started functioning again. So it seems to depend on whether there is a related product – when there is, it works, when there isn’t, it doesn’t.

Thanks. I’m not using the SiteOrigin plugin at all now – I deactivated and deleted it once I’d rebuilt the home page. Sorry for not making that clear.

It worked! Thank you very much Erica.

Thanks very much Rob – that’s great!

Thank you Jaime!

Sorry, Jaime!