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Viewing 15 replies - 1 through 15 (of 17 total)
  • Thread Starter Poloman001

    (@poloman001)

    Jeff, Thanks for getting back to me. Any ideas where I should start looking first.

    Thread Starter Poloman001

    (@poloman001)

    Jeff,

    I don’t know if this information helps.

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    Thread Starter Poloman001

    (@poloman001)

    Hi Jeff,

    My site is now in debug mode, what do i need to do now or can you see the site and let me know. My site is https://www.officerequirements.co.uk

    Thread Starter Poloman001

    (@poloman001)

    Thanks Jeff I’ll see what they say.

    Thread Starter Poloman001

    (@poloman001)

    Hi Jeff,

    I had a word with the third party who controls the server and he asked if you can give any instructions to retrieve the logs you require. My site is hosted on a windows IIS7.5 server (not Apache).

    Thread Starter Poloman001

    (@poloman001)

    I upgraded to WordPress 4.1.1 and WPecommerce to version 3.9.1. The developer who set the site up originally added an automatic update system so the programs would update as soon as one was available. I’ve been using wordpress for several years with no issues until now. The site ran slow as soon as the update had happened. I’ve asked the third person who controls the server and he has confirmed the server is running absolutely fine with no speed issues. I’ll ask them again to see if I can get the information you need.

    Thread Starter Poloman001

    (@poloman001)

    Mihai, I’m not being awkward I don’t have access to the server and I’m not a developer so I don’t know how to get the information Jeff is asking for.

    Thread Starter Poloman001

    (@poloman001)

    The server is controlled via a third person so unfortunately I can’t get that information. Is there anything else I can do. I’ve run the test you sent me and it errors out on all the secure sections of the “permalinks test”. the error reads as “URL check failed SSL certificate problem: unable to get local issuer certificate”. Does this mean anything

    Thread Starter Poloman001

    (@poloman001)

    Hi Jeff, I’ve run your test but unfortunately the test won’t go past the first permalinks test. It does the [products page] option which comes out at 0.0 but goes no further, simply states ” URL check in progress”. Do you have any other suggestions.

    Thread Starter Poloman001

    (@poloman001)

    Hi Jeff, Roughly how long should this test take.

    Thread Starter Poloman001

    (@poloman001)

    Cheers Jeff, I’ll do this shortly and post results. Thank you again for your help.

    Thread Starter Poloman001

    (@poloman001)

    There’s no issues with the server so it seems it is still a problem between the plugin and wordpress. Is anyone else having this issue. I’m running WordPress 4.1.1 and ever since I did the update, the site has gone slow. I’ve deactivated each plugin one by one and none make a difference except the WP eCommerce plugin. When deactivated the site works quickly, when activated it slows down dramatically.

    Thread Starter Poloman001

    (@poloman001)

    thank you for your responses. Justin : memory is definitely not an issue as our site more or less runs off a dedicated server. Jeff: I’ll try debugging and see what if any errors are recorded.

    Thread Starter Poloman001

    (@poloman001)

    Carrying on my from my original post, I’ve tried a new ecommerce cart plugin “Orilla cart” and I end up with the exact same error of a dramatically slowed site. I’d appreciate any ideas as to why. I’m using WordPress 4.1.1.

    I’ve just had another look at the checkout problem and it definitely lies within the wp cart plugin. When entering your address details, the cart will highlight the postcode option as being incorrect. If you re-enter the postcode and hit the checkout button, the details refresh and then you can continue to the paypal payment section by hitting the purchase button. Unfortunately I don’t think any customers are going to think to do this so a lost sale me thinks. If anyone has a solution to this, I would appreciate hearing it.

Viewing 15 replies - 1 through 15 (of 17 total)