PolyWogg

As a fellow user, I have found that some of these gremlins depend on the security plugin you’re running. I often try disabling the security plugin, running the NGG update or at least loading it, and then re-enabling the security plugin. I’m convinced there’s some basic setting in AIO (for example in their firewall for 5G lists) that blocks NGG from installing/updating properly. With it disabled, I run NGG, open the side bar once, re-enable security, and after that both co-exist perfectly. If I do it ANY other way, I can unpredictable results.

Good luck,

PolyWogg

Basic file info seems fine. So I peeked at the IPTC fields…the time created looks a bit odd (200906+0000), the Object Name has an apostrophe in it (Cruisin’), and the copyright field has an actual copyright symbol in it. I doubt the Copyright field would affect anything, but it’s possible the other two could.

Or it could be simple meta data bloat. It seems really weird to me that removing the meta data would make that much of a difference in size. Not that it matters, as you’ve found a solution (stripping meta data), but I wonder if the person has the original file pre-lightroom…It’s possible somewhere in processing, LR didn’t save everything properly.

I confess I avoid LR for part of that issue — I feel it wants too much control over my files with nothing else touching them, but I have other tools I like to use too. Instead, I use a slightly lighter photo management tool called Mylio, although it has nowhere near the power of LR etc. But if the friend had a copy of the file pre-LR-import, it would be interesting to see if the camera created the gremlins or LR did.

In the meantime, I think you have your solution — strip the larger meta info and just go with basics.

Paul

One of the layouts, I forget which one, has a way to show EXIF data. You could try “showing” it on the original file to see if anything jumps out. I confess I’m a little confused on meta info myself between the different EXIF/Meta formats. My suspicion is it could be a simple data corruption in the file OR it’s simply saving the info outside a given range (like an old date) OR there’s a weird character in one of the fields.

If you point a full file URL, I could try DLing it to see if I see anything.

PW

So you’ve eliminated file type and special characters. Sounds like a meta info problem…If you go into the NGG menu, and look at the characters that are showing in the other boxes, can you delete all the other info for that photo?

P.

Hi Cemal, as a fellow user, a few ideas jump to mind, I don’t know if any of them apply.

a. Is it an odd file format?

b. Is it a “fake” format i.e. it’s PNG but somehow has a JPG extension? Sometimes systems will let you call it whatever you want, but when it goes to read it, it is expecting JPG and instead finds PNG content. Doesn’t matter often for display, but I’ve had a few files over the years where the file format doesn’t match the extension and my file manager does NOT like it when that happens and I try to preview it.

c. Is it possible the meta info is corrupted? If so, and you’re trying to sort on something in the meta data, then sorting on it could prove problematic.

d. Does it have a weird character in the filename? This is a frequent problem with the app, someone has stuck a quote mark or an extra code in the filename and WP+NGG together don’t seem to process it correctly.

You could try renaming it completely OR run it through a conversion program to change format to PNG and back to JPG to see if that solves it. Just some random thoughts…

Paul

Hi Sweta,

So here is the best example I have:

https://polywogg.ca/lost-season-1-pwtvr00018/

However, in the end, I added some custom CSS to fix it…I made the font size the same as H2, and removed margins above and after it; I left a little space before the description; and I increased the size of the block font-size:

/*Alter Review Schema to resize the summary boxes*/
p.uagb_review_summary_title {font-size: 1.875em !important;
margin-block-start:0em !important;
margin-block-end:0em !important;
}

p.uagb_review_summary_desc {
margin-block-start:.5em !important;
margin-block-end:0em !important;
}

.uagb_review_block .uagb_review_rating
{font-size: 1.875em !important; }

Not the most elegant of solutions, but it worked. If you INSPECT, and turn those settings off, you’ll see what it looks like without that added.

Paul

Considering FG’s legendary and legacy problems with it, particularly with everything now cluttering up your media library, good luck with Foo Gallery.

Confused. How do you use NGG for video streaming?

Thought from fellow user:

a. Try deactivating and reactivating;
b. Try reinstalling (it doesn’t affect your galleries);
c. Try disabling your security plugin, click dismiss, and reactivate security.

Paul
aka PolyWogg

Thanks, that got me sorted. Odd though, I copied from the page where Flickr says “Here you go” more than once, didn’t work. It has it in yellow on reverse black so maybe there’s some weird codes in there. However, if I click “out” of that area and go to the summary page, the keys are shown there in plain text near the title of the APP. So I copied from there, worked no problem. I also played with the app being public / private, but that made no difference, it works either way.

Yay, an easy fix! Figured it had to be something easy since nobody else in the support list had a problem on the Flickr side with that. Or as they say in development, “At least it wasn’t a Google Authorization problem”. ??

Thanks!

Paul

I’m sending you this note as a fellow user, not support…sometimes the “failure to sort” options after an update are caused two ways. First, the default for that type of gallery sometimes changes in the general gallery settings. So if you go into the options for the site, not the specific gallery, you can reset the default sort to what you want. Second, occasionally after an update, I’ve found my cache doesn’t want to “change” as easily. Refreshing the server and/or browser cache gives me what I was looking for…just a thought.

Paul
aka PolyWogg

As a fellow user, I can tell you that what you want is rather easily done. The only part confusing from option 2 is what you mean by Season 1 gallery showing 10 separate times. But all you’re asking, I think, is if you can have:

Album
Gallery
Image

That structure is common to every single gallery out there that uses both albums and galleries (there are some that invert those wordings or that only do one level, not two). But after that, the only element you need is to assign it the thumbnail grid with your captions on.

But, as I said, generally speaking, any gallery should be able to do what you want. The real question is the size of your gallery. If you use NextGen, it keeps your photos away from the media library with a separate file structure; just about every other gallery available puts the photos in the media library. Which to me is fine if you’re under 500 photos, after that it becomes unwieldy. FYI, since you’re giving up on NGG (like many plugins, they’re having trouble maintaining staffing for free support during the pandemic), whatever other gallery you choose, you might consider using Media Library Assistant as a plugin. It allows you to create virtual folders within the media library, as not all ML-based galleries do.

Good luck! Sorry I didn’t see your post earlier…as a fellow user, it looks like a pretty easy thing to help you sort out. Unfortunately, I myself have been reworking 4 other sites after a support person nuked my hosting platform by accident, and I haven’t been monitoring the channel either.

Paul
aka PolyWogg (a fellow user)

Hi Fmgguy,

With the global pandemic, I have found support for free plugins is a bit slow these days, across a lot of plugins, at least from developers.

However, I feel like I should apologize on behalf of the “support community” though as a fellow user. I follow the forum, and I did see your post, where my first thought was something server-related, but since you said you were running 14 sites, I assumed your internal problem-solving would have ruled that out. If I search on Google for “error uploading WordPress” and your error code, the very first link is this one:

https://www.ads-software.com/support/topic/unable-to-generate-pdf-invoice-since-upgrade/

which says:

“your host has probably updated the PHP installation with an incomplete IMagick version.”

Paul
aka PolyWogg

Same error but in 7.4

• This reply was modified 4 years ago by PolyWogg.

Suggestion from another user…open one of the pages that has a CE created gallery, right click the classic editor block that has a gallery in it, convert to regular blocks, and then try saving?

It might be having trouble saving a “classic editor” block if you don’t have CE installed. Note that there were, at least for awhile, two types of “classic” blocks. Those that are pure “classic editor” blocks (old, unique to CE plugin) and a “classic” block that works fine in Gutenberg. I had problems with some old CE blocks not saving properly. They load properly visually, but the WP editor doesn’t really like them on the back end.

Worth a try anyway…