Pooja Killekar (Muchandikar)

Hi @noumaan,

No problem! Thanks for the confirmation.

Have a nice day ahead!

Regards,

Pooja

Hi @noumaan,

I have cross verified the redirect issue and the redirects are working as expected. I am unable to replicate this issue.

Could you please share more details on the issue?

Regards,

Pooja

Hi @werny,

I hope you are doing great!

We are happy to announce that we have fixed this issue in our latest update v4.6.13. You must have received the update notification for the same. Kindly update the plugin to get the latest update.

Please let us know if there is anything else that we can help you with.

Regards,
Pooja

Hi @roboxkin,

Sorry to hear the inconvenience you faced.

Could you please help us understand your concerns/queries? So that we can address them properly.

Hi @awol,

Glad to know the issue is resolved.

Have a nice day ahead!

Regards,
Pooja

Hi @awol,

As mentioned previously the issue is appearing due to 3rd Party theme you are using.

But still our developer’s have debugged the issue further and came up with code snippet which will resolve the issue.

Following is the code snippet which you need to add to your theme’s functions.php file.

//Add the below code snippet to functions.php file.
add_action( 'template_redirect', 'rtmedia_blocksy_sidebar_on_media_page', 9999 );

function rtmedia_blocksy_sidebar_on_media_page() {
	if ( function_exists( 'is_rtmedia_gallery' ) ) {
		if ( is_rtmedia_gallery() ) {
			add_filter( 'blocksy:general:sidebar-position', 
						function() { 
							return 'right'; // accepted values 'right','left','none'. for right, left and no sidebar respectively.
						} ); 
		}
	}
}

Add the above code snippet and let us know if this helps..

Note: Perform the above action on your staging/development site, do not perform this action on production site.

Regards,
Pooja

@awol,

> you are confirming that there is an issue between your plugin and Blocksy, so are you looking to resolve it? Or are you expecting me to raise it with the Blocksy guys? It would be nice to have some clarity.

Since the issue is from 3rd party theme you need to contact the theme author. As support for 3rd party theme is out of our scope.

—

> I am doing further investigation and I am wondering if this has to do with the plugins.php file in Buddypress that I think is what is used along with the rtMedia file to display Media? I compared it to the templates used for Profile, Activity etc and while I can’t tell what each part does exactly, they are quite different. I am going to try to hide the existing Media tab generated automatically, and create my own Media tabs and use your plugin shortcodes to display the media to see what sort of result I get, which if it displays with the sidebar as I want it to, will confirm that there is some kind of conflict between your plugin and Blocksy (and maybe Buddypress) in how the group and member tab pages are generated. I will let you know how that goes.

Sure do let us know if any further help is needed..

Hi @awol,

We checked with Blocksy theme and default theme as well and found that its theme specific issue. We even checked with PHP 7.4 and PHP8 version and with both the issue with respect to Blocksy theme is reproducible.

Reference: https://www.dropbox.com/s/p6ysm7hmw24jugv/media.mp4?dl=0

Hi @awol,

We tried to reproduce the issue but unfortunately we are unable to reproduce it. The theme which you are using seems like its Custom Theme. We tried to default WordPress themes and its working fine.

Can you check once with WordPress default themes? P.S: perform this action on your staging site.

Hi @gibarro,

You can edit a response within hour, if it’s passed that you can ask moderators to edit/remove response.

I will get the response removed.

Hi @gibarro,

Please remove the URL you shared and please do not share any login access in public forum, as it’s against the support policy.

Hi @awol,

Could you please share more details about the issue you are facing?

If possible attach screencast to look into the issue.

Regards,
Pooja

Hi @gibarro,

I checked the plugin with the versions you provided and it is working fine.

If Allow user to comment on uploaded media setting is disabled then users cannot comment on the medias.

Note that the above settings only applies to Comment fields within a lightbox media. Users can still comment on media in the BuddyPress Activity feed. If you want to disable these comments the please disable Enable media in comment settings and this is available in following path: rtMedia Settings > BuddyPress > Comment Media.

Reference Link: https://prnt.sc/UyTe4oueHohA

I hope this will fix your issue.

If still it doesn’t work, please share some screencast to understand the issue better.

Regards,
Pooja

Hi,

Yes, you can integrate it with the bunny.net and try to fetch it media from there. For that you may need to integrate it with plugin.

I would like to suggest our rtAmazon s3 plugin to store your all media. For more info visit – https://rtmedia.io/rtamazon-s3/.

Let me know if you need any further help on this.

Regards,
Pooja

Hi @torspo100,

We have cross-checked the code snippet provided here – https://gist.github.com/pranali333/11c3226521e7a18443ee30aa67a7312c and it is working fine.

Could you please install the latest plugin version and add this snippet again under rtMedia > Settings > Custom CSS settings?

Modify the snippet as per your device resolution and requirement.

Let us know if it works!

Regards,
Pooja