Pooja Killekar (Muchandikar)

Hi @gibarro,

You should be able to disable the comment as per the settings provided in above comment. You can go through plugin settings doc – https://rtmedia.io/docs/settings/display/ for more info.

Also, Could you please let me know which version of rtMedia and BuddyPress you are currently using?

> Is it possible to limit the number of photos to upload ?

Currently this is not possible with the core Plugin. For this feature you need to purchase our Premium plugin – https://rtmedia.io/rtmedia-premium/.

For more info about the feature visit -https://rtmedia.io/docs/addons/restrictions/features/

Regards,
Pooja

Hi,

Thanks for reaching out to us.

Our team is working on this issue. This will be fixed is next release.

Thanks,
Pooja

Hi @gibarro,

To disable the comments in rtMedia there is an settings available in rtMedia settings. Go to rtMedia -> Display Settings -> Allow user to comment on uploaded media.

You can keep this setting disabled which will prevent users to comment on uploaded media.

Let us know if this helps!

Regards,
Pooja

Hi @krispiearmy,

Sorry to hear the inconvenience you are facing at your end.

Could you please share more details on the issue you are facing?

Hi @werny,

Sorry to hear the inconvenience you are facing at your end.

We have already fixed the issue and we will be releasing the plugin with this fix soon.

Regards,
Pooja

No problem @awol,

Let me know if you need any further assistance.

Hi @awol,

I hope you are doing good!

Were you able to find the root cause of the issue? Do you need any further assistance?

Hi @awol,

It could be a conflict with a third party plugin/theme. Please deactivate all plugins except BuddyPress and rtMedia and install and activate any default WordPress theme. Please check if you still face the same issue.

Note: Recommended to perform the above action on staging site not on production site.

Let us know if you still face the issue.

Regards,
Pooja

Sure, do let us know if you need any further assistance.

Hi @awol,

We tried to reproduce the issue at our end but unfortunately we were not able to reproduce it, could you share more details on it?

> I think I have just discovered what triggers the error – when I visit the home page of a group a new error appears and (as I suspected) the context_id changes to the group’s id.

Are you facing issue specifically on Group homepage only? If yes then it could be some issue with BuddyPress Group’s functionality..

More details on the issue would help us to debug the issue further.

I hope you understand.

Regards,
Pooja

Hi @awol,

Sorry for the inconvenience you are facing at your end..

We will check the issue and get back to you soon.

Regards,
Pooja

Hi @carsten-lund,

Sorry for the delay in response here.

And we are glad to know that your query got resolved.

If you need any further assistance feel free to reach out to us.

Have a nice day!

Regards,
Pooja

Hi @mounasis,

Sorry to hear the inconvenience you are facing at your end.

Can you please confirm if you are facing the same issue with WordPress default theme with only BuddyPress and rtMedia enabled?

It could be a conflict with a third party plugin/theme you are using.

Looking forward to hearing back from you.

Regards,
Pooja

Hi @juriix,

Thank you for reaching out to us.

I am afraid to say that Exif data is not displayed by default. You can use some 3rd party plugins to display Exif data. Example: https://www.ads-software.com/plugins/exif-details/

I hope this helps.

Regards,
Pooja

• This reply was modified 2 years, 10 months ago by Pooja Killekar (Muchandikar).

Hi @chrishechler,

The rtMedia Membership feature comes along with our rtMedia premium package. Please check our premium page – https://rtmedia.io/rtmedia-premium/