Popup Builder Team

Dear user,
Thank you for contacting us!

1. Seems that your menu’s z-index is higher than the popups and that’s the reason popup appears under the menu. We’re going to update the plugin and we’ll increase the z-index. That will help to display the popup properly.
2. Could you, please, give us any screenshots? As we try with different computers and it works as expected.

Please, stay tuned with our updates.

Best regards,
Sygnoos Team.

Dear @kerdezo,

Thank you for your kind words!
Unfortunately, currently we don’t have such options in our plugin.
Will let you know when we do.

Best regards,
Sygnoos Team.

Dear User,

Please, insert the image or link into this shortcode [sg_popup id=”1″]Onclik text[/sg_popup] and the popup will open on click.

Best regards,
Sygnoos Team.

Dear David,

Please, give us the current URL with the popup inserted, so that we can learn the issue and help you.

Best regards,
Sygnoos Team.

Dear @adminda,

The problem of the previous user was with his site and it was a specific case.
So, the solution can’t be the same for everyone.
Please, contact us or give us the URL of your site and we’ll solve the problem you got.

Best regards,
Sygnoos Team.

Dear @redokodesig,

We have tested it on some of our servers, and it works fine.
We’ll try to reproduce your issue and let you know if we have a better solution.

Best regards,
Sygnoos Team.

Dear @okleiner,

We need to do a small customization to fit our plugin your needs.
We are actually planning to add that in the nearest future, but if you need it now, we can make it out for you.
Just drop us an email and we’ll do that.

Best regards,
Sygnoos Team.

Dear @marshmallow014,

The problem is that you are using cache plugin, because of it our scripts do not load.
Please, tell us what cache plugin you are using, so that we can fix the problem.

Best regards,
Sygnoos Team.

Dear @leojez

There is Javascript error on your side which affects our plugin.
After investigation we have found that inside your theme there is an invalid jQuery selector.

And here is the error message Syntax error, unrecognized expression: .navbar a[href*=#]:not([href=#]), .menuWrapper a[href*=#]:not([href=#])
Please contact your theme support team so they can fix this issue.

Best Regards,
Sygnoos Team.

Dear @bernd2016,

As we can see from the warnings, the problem is with the Jetpack plugin.
Those warnings affect on our plugin’s functionality and that’s the reason popup doesn’t work.
There are some ways to solve this problem:
1. Deactivate Jetpack plugin.
2. Turn off your warnings, change the wordpress config file,like this: define(‘WP_DEBUG’, false);
3. Contact Jetpack plugin so that they solve the warnings with their plugin.

Best regards,
Sygnoos Team.

Hey Dear @hangojango,

Please, contact us and we’ll help you!)
[email protected]

Best regards,
Sygnoos Team.

Dear @francescopost,

The popup doesn’t work because of the java script code you tried to insert in the page.
There are java script errors on your page.
Please, try to insert the popup on a page which doesn’t have any java script errors and the popup will work.

Best regards,
Sygnoos Team.

Dear @marksowards,

If you want to make a shordcode popup, we have a special Shortcode popup in the Pro version of our plugin.
Please, contact us by our email address and we’ll explain in more details.
Here is the email: [email protected]

Best regards,
Sygnoos Team

Hi, Dear @redokodesig,

Please, contact us and give us the URL of the page, so that we could learn the issue.

Best regards,
Sygnoos Team.