Jessie

Hi there,

Thanks for your patience! I’m happy to let you know that the issues you mentioned have been fixed in our latest release, V4.4.1. Feel free to upgrade and check it out. We really appreciate your feedback!

Best regards,
ParcelPanel order tracking
Jessie

Hi there,

Thank you for reaching out.

After review by our development team, here are our findings:

1. First Issue: We followed your steps and successfully reproduced the issue. We plan to release compatibility updates for this in mid-November. However, please note that WooCommerce recommends using the HPOS (High-Performance Order Storage) option, so until our compatibility update is live, we suggest opting for HPOS if possible.
2. Second Issue: We were unable to reproduce this issue. The PHP Notice you mentioned did not appear, and we believe the error may not necessarily be caused by our application (as shown in the screenshot).
   Note: We’ve already set PHP’s error level to error_reporting = E_ALL.

If you continue to encounter this issue and are confident it is caused by Parcel Panel, please feel free to contact us with more detailed information.

Best regards,
ParcelPanel order tracking
Jessie

Hi there,

I’m excited to announce that our latest version, V4.4.0, now supports MultiSite! You can upgrade to the latest version to check it out.

Best regards,
ParcelPanel order tracking
Jessie

Hi there,
Thank you for providing all the information. Our developers are currently conducting research based on this, and we believe there will be some solutions!

Best regards,
ParcelPanel order tracking
Jessie

Hi there,

In our system, each tracking number is treated as unique, and an order should only have a single, unique tracking number to ensure proper tracking. Currently, we do not have a way to meet the request you’ve mentioned. Thank you for your understanding.

Best regards,
Lawely

Hi there,

Thank you for reaching out. We sincerely apologize, but at this time, we do not support multi-site functionality. You may download our plugin for each individual website.

Thank you for bringing this scenario to our attention. We will take it into consideration for future updates.

Best regards,
ParcelPanel order tracking
Jessie

Hi there,

Thank you for reaching out.

Yes. When you resubscribe, your previous settings will be automatically restored.
If you have any further questions or if there’s anything else we can assist you with, please feel free to reach out.

Best regards,
ParcelPanel order tracking
Jessie

Hi there,

Thank you for reaching out.
You can simply downgrade the plan to a free plan to cancel the subscription. In the next billing cycle, it will automatically downgrade to the free plan, and you will not be charged any further fees.

By the way, may I ask what prompted the cancellation of your subscription? Do you have any suggestions for our plugin? We value all feedback to serve our users better.

If you encounter any further issues, please feel free to reach out to us.

Best regards,
ParcelPanel order tracking
Jessie

Hallo,
Guten Tag! Unsere neueste Version ist derzeit die V4.1.2. Es wird empfohlen, auf die neueste Version zu aktualisieren und dann erneut zu überprüfen, ob das gleiche Problem besteht. Sollten Sie weiterhin Schwierigkeiten haben, z?gern Sie bitte nicht, sich wieder bei uns zu melden. Wir sind bestrebt, Ihre Probleme zu l?sen. Wir stehen Ihnen gerne zur Verfügung.

Mit freundlichen Grü?en,
ParcelPanel order tracking
Jessie

Hallo,
Vielen Dank für Ihre Liebe zu unseren Plugins!

In Bezug auf Ihre Anfrage, wenn m?glich, k?nnten Sie bitte unser Kundensupport-Team per E-Mail oder Live-Chat kontaktieren. Wir würden dann einige notwendige Informationen (z. B. die URL Ihres Shops) erfragen, um Ihnen einen geeigneten Plan zu empfehlen oder Ihren Plan anzupassen.

Mit freundlichen Grü?en,
ParcelPanel order tracking
Jessie

Hi there,

Thank you for reaching out! We’re pleased to inform you that we have reactivated all expired links. You can now try refreshing the page and downloading your January invoice again.

If you encounter any further issues, please feel free to reach out to us.

Best regards,
ParcelPanel order tracking
Jessie

Hi there,

Thank you for reaching out to us and sharing your feedback. We understand that the tracking section in the processing emails can be confusing for some customers, especially when dealing with virtual orders.

We appreciate your suggestion for having an option to include only physical items in the tracking section. This is indeed a valuable feature detail, and we will consider implementing it in the upcoming version.

In the meantime, to address your immediate needs, please feel free to send your store URL to [email protected]. This will allow us to make the necessary adjustments for your store before the feature is officially rolled out.

Thank you for your patience and understanding.

Best regards,
ParcelPanel order tracking
Jessie

Hi there,

Thank you for reaching out to us and sharing your concerns about the tracking number process and shipment completion with ParcelPanel. Your feedback is greatly appreciated as we continuously strive to improve our services.

1. Firstly, I want to assure you that we are actively working on integrating various apps, including WooCommerce shipment tracking. However, based on our current schedule, the integration of WooCommerce shipment tracking may take some time. Please rest assured that it is under active consideration.
2. In the meantime, for apps that we currently do not support integration with, such as WooCommerce shipment tracking, we strongly encourage you to provide us with the following information. This will help us understand how WooCommerce shipment tracking updates the WooCommerce API with tracking information:
   1. Please provide screenshots of the Order Notes in WooCommerce that are added by WooCommerce shipment tracking to the order.
   2. If possible, install an API Log plugin, such as WC API Log, which logs all API calls made to the WooCommerce API. Share a screenshot of the full API calls made by WooCommerce shipment tracking to update tracking in the order notes.

Once we receive this information, we can assess how to automatically fetch the tracking information, and I will provide you with an estimated time frame for the integration process.

Thank you for your understanding and cooperation in this matter. Should you have any further questions or concerns, please feel free to reach out to us.

Best regards,
ParcelPanel order tracking
Jessie

Hi mikelneid,
Thank you for taking the time to share your thoughts with us.

After reviewing our user data, we’ve found that approximately 90% of our users typically have 50 orders or fewer per month. Thus, our free plan is designed to accommodate this. Upon activating our plugin, you’ll notice a banner offering an extra 30 quotas for free on the homepage. Our customer service team is readily available to assist you in claiming these additional quotas at no charge.

Our pricing model is meticulously structured to balance the value we provide with our operational costs, while also considering industry benchmarks among other SaaS offerings. While we acknowledge that perceptions of value may vary, we are confident that our pricing accurately reflects the benefits of our service.

It’s important to note that ParcelPanel’s core services include seamlessly matching tracking numbers with their respective carriers, retrieving real-time tracking information, and displaying it seamlessly on your tracking page. We take pride in our integration with over 1,100 carriers, continually expanding our network. While the intricacies of these operations may not always be apparent, they underpin the reliability and efficiency of our service.

We appreciate your feedback and hope this clarifies our pricing structure and the value proposition we strive to deliver. Thank you for choosing ParcelPanel. We eagerly await any further thoughts or feedback you may have on this matter.

Best regards,
ParcelPanel order tracking
Jessie

Hi abdusalamk,

I hope this message finds you well. Firstly, please accept my sincere apologies for the delayed response. Our team has just returned from a delightful holiday break and is now back to work today. I appreciate your patience and understanding as we address this matter.

I have revisited the tracking page from our end, and it seems that everything is displaying in English as expected. Could you check it out again?

If you encounter any further difficulties or notice any discrepancies, please don’t hesitate to let us know.

Best regards,
ParcelPanel order tracking
Jessie