Password Protect WordPress Page Support

Hi @georgeneilan,

Thanks for reaching out to us.

It looks like you’re using Gutenberg fullscreen mode.

Could you please uncheck the “Fullscreen mode” under the “Options” panel?

You should be able to see our “Password Protect WordPress” meta box, where you can create passwords for your protected page, in the left sidebar menu accordingly.

Let us know if it works for you.

Otherwise, please drop us an email at hello(at)preventdirectaccess.com so that we can assist you faster.

Glad to hear that, @luislu.

Should you need any further assistance, feel free to let us know.

We’re always more than happy to help.

By the way, if you’re happy with our plugin features and support so far, do you mind leaving us a review on WordPress, please?
https://www.ads-software.com/support/plugin/password-protect-page/reviews

It takes only 1 minute but means a lot to us and will encourage us to work harder & support you even better in the future.

Many thanks in advance for your kind words. ??

Hi @luislu,

Thanks for following up.

We’re about to update you on our PPWP Lite’s new version. ??

Please add the following code snippet to your (child) theme’s functions.php file to show PCP passwords by default.

add_filter( 'ppw_pcp_password_form', function ( $form ) {
return str_replace( 'type="password"', 'type="text"', $form );
} );

Let us know if it works for you.

Hi @corradob83,

Thanks for reaching out to us.

Don’t worry. We’ve always got your back.

To assist you better, could you please provide us with the following information?

1. Your protected page URL and a sample password
2. A full screenshot of your Edit page screen

You might also want to drop us an email at hello(at)preventdirectaccess.com or go to our chat support so that our team can support you faster.

Hi @zowled06,

Thanks for reaching out to us.

We’ve tried to enter passwords on mobiles using the Safari browser. It’s working well there (see our attached screencast).

So can you please drop us an email at hello(at)preventdirectaccess.com with the following information so that we can assist you faster?

1. A screencast of the issue on your end.
2. A list of your active plugins.

Does the issue happen in incognito mode, by the way?

Hi @wokra,

Thanks for your information.

May we know which “shortcode” you’re referring to?

Please send us some screenshots of that option to our support email – hello(at)preventdirectaccess.com – so that we can assist you faster.

Thanks a lot.

Hello @wokra,

Thanks for reaching out to us.

Can you please drop us an email to hello(at)preventdirectaccess.com with a sample page URL so that we can assist you faster?

Awaiting your reply.

Hi Weronika,

Thanks for reaching out to us last night.

We tried to reproduce the issue on our end without success.

Everything works well there when we create WooCommerce “My Account Page” using the Elementor widget and [woocommerce_my_account] shortcode.

We’re using:

1. Password Protect WordPress (PPWP) Lite version 1.8.4.
2. Password Protect WordPress (PPWP) Pro version 1.4.0 (optional).
3. Elementor Lite version 3.7.4.
4. Elementor Pro version 3.6.0.

So at first glance, our plugin isn’t the root cause of the issue on your end.

Anyway, we’re more than happy to help you figure out what’s wrong and get it resolved.

Could you please drop us an email at hello(at)preventdirectaccess.com with the following information so that our team can support you faster?

1. A screencast showing your whole setup process and the issue on your end.
2. PPWP and Elementor versions you’re using.

Please also help to clear caches if any.

We look forward to hearing from you, @wmasztakowska.

Hi @luislu,

Thanks for letting us know.

Just to clarify, the provided code snippets are applicable to Single and Sitewide password forms only.

We haven’t supported the function for Partial Content Protection password forms yet, unfortunately.

Anyway, we’ve already made a new feature request to our team.

Can you please drop us an email at hello(at)preventdirectaccess.com so that we can update you faster & easier?

Hi @luislu,

Thanks for reaching out to us.

In order for passwords to always display, simply add the following code snippet to your (child) theme’s functions.php file.

add_filter( 'ppwp_customize_password_form', function( $content ) {
  return str_replace( 'type="password"', 'type="text"', $content );
});

Please note that the above code is applicable to single-password forms only.

In case of sitewide password forms, you’ll need our PPWP Pro version.

Please try it out and let us know if it works for you.

You might also want to drop us an email at hello(at)preventdirectaccess.com so that our team can support you faster on any questions or concerns you might have. ??

Hi @luislu,

Thanks for reaching out to us tonight.

Just to clarify, some setting options are available in our PPWP Pro version only.

It looks like you’re using our PPWP Lite (Free) version. That’s why your settings page is slightly different from what you see on our documentation.

To assist you better, do you mind sharing with us what you want to achieve with our plugin, e.g. your use case, in more detail?

You might also want to drop us an email at hello(at)preventdirectaccess.com so that our team can support you faster.

The user followed up with us via email. However, we haven’t heard back from him for a while now.
So we’d like to close this support ticket.

Hi @ikievits,

Thanks for trusting our plugin.

Don’t worry. We’ve always got your back.

To assist you better, could you please send us a screenshot of the issue you’re facing?

A sample protected page (and a password) would be best for us to check & figure out what’s wrong for you.

You might want to send these details to our support email – hello(at)preventdirectaccess.com so that our team can support you faster.

Hi @it-hertz,

How are you today?

We’d like to follow up with you and see how things are going.

Have you successfully protected your files yet?

Is there anything else that we can do to help?

Let us know.

Hi @timmiller,

How are you today?

It’s been a while since the last time we talked. We hope everything is going well on your end.

Have you had a chance to check out our answer yet, @timmiller?

Is there any further information you need from us?

Let us know.