PRABIN M

Hi @ckadenge

Thank you for the response. Let me check the way that you mentioned and I’ll get back to you asap if anything happends.

Hi @webbuddysg

First of all, thank you for the response. I didn’t use any anti-virus software in my system and for confirmation, I checked it on two of my friend’s systems. They face the same issue I mentioned before.

Also, even if I can’t use the download button from the mail, I can use the link to download the doc by pasting it on a new tab. But the downloaded sheet is blank. There are no data inside it.

Please provide if there is any other way to solve if.

Hi, @wpmudevsupport16

I’ve the same issue when I updated the plugin to v1.36.1. But when I go through this forum, you mentioned to update the plugin to the latest (v1.36.3) and it’ll be fixed, but it’s the same way before.

Please provide a better solution to solve this issue.

Hi @pjc123

Thank you for contacting us in the www.ads-software.com forums. I’m sorry to hear about the errors you’re seeing on your website.

When I checked the link you provided through the forum, it seemed to be working fine with multiple browsers, and I didn’t see any messages like “Please wait while your request is being verified.”

Normally the message “Please wait while your request is being verified” comes with Cloudflare. Do you have a firewall on it? You can use the following links for a reference to solve the issue “https://community.cloudflare.com/t/website-problem-please-wait-while-your-request-is-being-verified/518366“.

Also, please switch your network and try again once more.

Please provide a bit more details (like screenshots/screen recorder) the next time you face the issue.

We look forward to hearing back from you.

Hi @rsouzaam ,

Thank you for the response. I’ll do as per you guidance.

Hi @istiakrayhan,

Any updates for the issue??

Hi?@istiakrayhan,

I have observed that when I revert the plugin to its older version (v3.4.1), the issue gets resolved.

However, we can’t keep using the older version because it’s flagged as vulnerable.

Our site uses a custom theme, and as far as I know, there were no compatibility issues with the plugin during my last check.

Could you please investigate the Style List blocks feature associated with this plugin? I’m encountering problems with that block and its styling.

We have this plugin installed on other sites as well, where we haven’t used this specific block, and the sites are working fine with the latest version of the plugin.

Hi?@istiakrayhan,

Any updates for the issue??

Hi @istiakrayhan,
I just send the screen shorts to the mail you just send ([email protected]). Please take a look and please inform me what’s the issue.

Thank you.

Hi,
I just shared the screenshot through mail to verify the issue. I hope it helps you.

Hi?@bsfherman,

When I update the plugins to the latest version v4.2.6, the issue that occurred on the site is solved.

Thank you for your assistance.

Hi?@bsfherman,

Thanks you for your response.

I’ ll test it with the current version of the plugin v4.2.5.

The plugin name is Elastic Email Sender and it is indeed available on the plugin repo. Here’s the link https://www.ads-software.com/plugins/elastic-email-sender/

Hi?@bsfherman,

I updated the plugin to the current latest version (v4.2.4), but the issue that I mentioned earlier still occurs.

This plugin’s updates conflict with the working of the Elastic Email Sender plugin. When I roll back the plugin to the previous version (v4.2.1), the issue is sorted.

Do you know why this is happening?

Hi @bsfherman,
Yes, I meant this plugin clashes with the Elastic Email Sender plugin.

When I updated the Starter Template plugin to version 4.2.3, we got an error: “wp_mail has been declared by another process or plugin, so you won’t be able to use Elastic Email Sender until the problem is solved”.

Our client didn’t receive any mail when the error showed. The issue was sorted when I rolled back the plugin’s version to the older one (4.2.1).

I didn’t test it with the current version of the plugin 4.2.4. I hope it solves the issue that I mentioned above.

• This reply was modified 10 months, 1 week ago by PRABIN M.

Hi @rafkwa.

Thank you for the response. I’ll contact the Customer support team and I hope I’ll get the solution.