pradeepn

Hello team, Is there any tentative timeline for you to respond to this basic question about your theme, please? In case you still think this is outside of your support please let me know promptly, and I will switch to another theme.

I have overridden the archive.php in my child theme root, however still blog archive is powered by astra parent themes index.php.

This was the query. Child theme is properly setup and other files are working as per WordPress template hierarchy. I even set up a staging environment to Astra support team.

If I rename the file from archive to idex.php its working. that’s the issue.

Also, I have clearly mentioned that there is no other presence file such as archive-post.php or something that exists in my installation – see for yourself, please.

When I switched to default WP theme it worked fine. After I explain this for for than a week I have received the following.

“We sincerely appreciate your query, and while it falls?outside the scope?of our current support, please allow us to reach out to our dedicated development team to explore potential solutions and guide you in the right direction”

This problem is related to your theme and I have paid for pro support. I read your support policy as well. But this is the response. Can someone explain me how this falls outside of your support scope.

Below is the reference [#79180]??

I value the importance of effective support in ensuring the successful use of your product. As it stands, the support experience has left me disheartened and dissatisfied. I urge the Astra Pro support team to address my query urgently, providing insights from individuals with the necessary development expertise.