prajna

@dave3 Glad to hear that changing the “Instant Video Page” to “Published” has resolved the issue.

If you encounter any further issues, please don’t hesitate to reach out to us. We’re always here and happy to assist you!

@cambuff I’m glad to hear the issue is resolved! I’ll go ahead and mark this thread as solved.

Thank you for your valuable feedback regarding the visibility of the video ID in the media hub. I’ll make sure to pass this feedback on to our developers.

@laszlorem Thank you so much for your 5-star review! We’re delighted to hear that you had a great experience with both our support and our product. Your feedback means a lot to us and encourages us to keep providing the best service possible.

If you ever need any further assistance or have more questions, don’t hesitate to reach out. We’re always here to help and ensure you continue to get the most out of our product.

Thanks again for choosing us and for sharing your positive experience!

Hello @cambuff Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying the video player.

To address the issue you’re experiencing with different aspect ratios on your page, you can use specific filters to set individual aspect ratios for each video. Please refer to this documentation for detailed instructions on how to use the filter for customizing the aspect ratio of each video independently: https://prestoplayer.com/docs/aspect-ratio/#changing-the-aspect-ratio-for-individual-videos

@dave3 Could you please make sure that the Media Hub items are properly set to “Published”? Screenshot: https://bsf.d.pr/i/4VFjcc

For more information, you can check this doc: https://prestoplayer.com/docs/instant-video-page/

@softfully As of now, Presto Player doesn’t have the option to disable Media Hub content from appearing in front-end searches. However, you can try excluding the pp_video_block from the search field as a workaround.

@nadhonar You can utilize the Query Loop block to create your video gallery. Start with the default Query Loop block, then add an inner block called “Content” to display the Presto Player video. Just select your preferred template and customize the block to include this inner block as needed.

@gopalji It has been a week since our last discussion regarding the video playback issue, and I wanted to follow up on the progress. Were you able to conduct any further tests or gather additional insights on the matter?

@nadhonar I’m sorry for the inconvenience caused. Can you please share the correct website link so we can check and assist you accordingly? The link you provided doesn’t seem to work. Thank you!

@gopalji For security reasons, please avoid sharing passwords or credentials in public forums.

I’ve tested the provided URLs on two different devices using Chrome and Safari but was unable to replicate the autoplay issue you’re facing. Since the behaviour seems intermittent, are you noticing this happening on any specific browser or device? If so, let me know so I can test further under similar conditions and help troubleshoot.

@zzraz Thank you so much for the 5-star review! We’re thrilled to hear that Presto Player stands out for you, especially in terms of customization, performance, and our detailed analytics. It’s fantastic to know that you’re finding value in being able to track logged-in user views so clearly!

Your support and recommendation mean a lot to us. We’re grateful to have you as a valued customer and are always here if you need any assistance or have any questions.

Thanks again for choosing Presto Player!

@gopalji I’m sorry for the inconvenience caused. Could you please provide the correct link to the page you’re referring to? The one shared seems to be incorrect and doesn’t direct to the intended website. This will help me assist you more effectively. Thank you!

@masto89 Thank you so much for your fantastic review! We’re thrilled to hear that our support team was able to provide quick and effective assistance with your queries. It’s wonderful to know that we could meet your expectations and help you make the most of Presto Player.

Your feedback motivates us to continue going the extra mile, and we truly appreciate you being such a valued customer. If you ever need further support or have any more questions, feel free to reach out—we’re always here to help!

Thanks again for choosing Presto Player and sharing your experience!

@gtsitsis The issue you’re experiencing is due to Presto Player not offering integration with existing cookie banners. When the cookie banner is active and cookies are not accepted, Presto Player cannot play the video. This is because Presto Player tracks viewing behaviour by associating it with either the user’s ID (if logged in) or their IP address (if not logged in). Since this data is stored on your WordPress installation, GDPR compliance requires anonymizing the IP address, which can be done with custom code on your end.

Additionally, you must obtain consent from your users to store data based on their user ID, which is typically implied if they’ve provided their email address.

Unfortunately, compatibility enhancements with cookie banners are not currently planned. Therefore, with the plugin enabled and cookies not accepted, Presto Player will not be able to display the video.

@ofmarconi Yes, it’s possible! After you add the Presto Player video block and select the Bunny.net option, you’ll find an option to upload videos. Using this option, you can upload the video, which will also appear on the Bunny.net dashboard.

@keikhosro Thank you so much for your review! We’re glad to hear you’re enjoying the plugin overall.

We’re sorry to hear about the issue you encountered with the BeaverBuilder page builder when connecting field connections. Please feel free to open a support ticket, and we’ll be happy to help you resolve the issue.

Thanks again for sharing your experience!