PC

Thanks @majoritymedia for the positive review!

I’m so happy to hear about your association with Beacon over the past years and that our support team could be such a help!

Your words of appreciation mean a lot to us and will push us to work even harder to ensure you keep getting amazing results and great support.

Hi @guiwebmais

Thanks for reaching out. How are you today?

It seems like a firewall or some other plugin is blocking the connection to OptinMonster.

Can you please disable any security plugins on your website and try again? Once you have connected, you can enable the plugins once again.

Looking forward to hearing how it goes.

Hello @yakuter

We’d love to help, if you can reach out to our support team directly by emailing?[email protected]?they can assist with a refund.

Hello @adamford

Thanks for sharing your concerns.

You’re right, all our plans including the free tier require an account and credit card to start and have specific pageview limits and features available to them.

It’s common for premium software providers to require some level of personal and payment information to facilitate the subscription or purchase process. Kind of like how you might be billed for an email marketing provider like Mailchimp or Constant Contact. This helps ensure that the software is properly licensed, allows for a seamless billing process, and helps maintain security measures for both the provider and the customer.

We understand this can cause some concern, and we want to assure you that you have complete control over when or if we use the card on file. You can manage these settings within your account preferences, which can be found here:?https://optinmonster.com/docs/pageview-and-upgrade-preferences/.
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We hope these options will give you and other users more confidence in using OptinMonster, and we appreciate you taking the time to try our platform.

Please don’t hesitate to reach out with any further questions or concerns.

Hello @websupportgoinstarepairs

We are sorry to hear your experience with OptinMonster was not as expected and would really like to assist you in making sure that you are successful using the Product.

Would you please reach out to our support team via [email protected] as Attn: PC and state your concerns and I will personally look into that.

We are hoping to turn your experience around.

Have a good day.

Hello Alan,

We’d love to help, if you can reach out to our support team directly by emailing?[email protected]?they can assist with a refund.

Hello @memet2024

Thanks for your message.

I see the topic has been marked resolved. Did you manage to solve it?

Hey @yojireru

We’d love to help, if you can reach out to our support team directly by emailing?[email protected]?they can assist with a refund

Hello @fazlebari

Thanks for your message.

All our plans including the free tier require an account and credit card to start.

This helps ensure that the software is properly licensed, allows for a seamless billing process, and helps maintain security measures for both us and you.

We understand this can cause some concern, and we want to assure you that you have complete control over when or if we use the card on file. You can manage these settings within your account preferences, which can be found here:?https://optinmonster.com/docs/pageview-and-upgrade-preferences/.

I hope that helps. Please let me know if you have any questions.

Hey @uili

Thanks for your message. If the campaigns are loading fine when added manually, this looks more like the configuration issue with the Advanced ads plugin so I will recommend you to follow the instructions Henning kindly provided above and let us know here if that does not work.

Cheers

Wow, @nickxml

We’re truly honored by your kind words. Customer satisfaction is at the core of our values, and we’re thrilled to hear that you’re experiencing the quality support we strive to provide. Our team is always ready to go the extra mile to make sure your experience with us is nothing short of exceptional. Thank you for choosing OptinMonster and for sharing your positive experience with us! ??

Also, if you haven’t already, we’d like to invite you to join our Early Access Program which will allow you to use new features before they are officially released! You can learn more about our Early Access Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.

Thank you again for choosing OptinMonster—we’re here to assist you anytime you need us.

Hi @robinwickens

Sure, you can use OptinMonster to offer a coupon to your subscribers.

Here is how that works: https://optinmonster.com/features/coupon-marketing/

For the pricing part, we request you to kindly reach out to the support team at [email protected] so they can assist you accordingly.

I hope that helps.

Hey @katiska

Thank you so much for taking the time to share your positive experience using Beacon! We really appreciate it.

Hey @newventureswest

We would love to help address the issue! To do that, will you please reach out to our billing team directly at [email protected] so we can assist with your subscription account?

Thanks

Hi @boootdisk,

Thanks for writing in and sharing your feedback.

You’re right, all our plans including the free tier require an account and credit card to start and have specific pageview limits and features available to them.

It’s common for premium software providers to require some level of personal and payment information to facilitate the subscription or purchase process. Kind of like how you might be billed for an email marketing provider like Mailchimp or Constant Contact. This helps ensure that the software is properly licensed, allows for a seamless billing process, and helps maintain security measures for both the provider and the customer.

We understand this can cause some concern, and we want to assure you that you have complete control over when or if we use the card on file. You can manage these settings within your account preferences, which can be found here: https://optinmonster.com/docs/pageview-and-upgrade-preferences/.
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Additionally, we offer a 14-day unconditional money-back guarantee, so if for any reason you’re not completely satisfied with OptinMonster, you can cancel your account and receive a hassle-free refund.

We hope these options will give you and other users more confidence in using OptinMonster, and we appreciate you taking the time to try our platform.

Please don’t hesitate to reach out with any further questions or concerns.