Prashant Rai

Hey @scottaarondunn – I looked into the form, and it seems that you are using the paid version of WPForms. If you have an active license subscription with us, could you please submit a support ticket through the WPForms account dashboard when you have a chance??

From there, our support team will be able to take a closer look at your request. 

Thanks!

Hey @hossam91 – I apologize, but I’m not sure I understand your question. When you get a chance, could you please share more details, or possibly an example of what you’re looking to do?

Kindly,

Hey @rockinaway – Thanks for sharing the URL!

I imported the form on my dev setup, and with the Ajax form submission enabled, I was able to submit the form on desktop and mobile. When you get a chance, please take a look at our troubleshooting guide and let us know how it goes as I suspect there might be some conflict going with Ajax submission and theme or a plugin.

Kindly,

Hey @scottaarondunn – Thanks for reaching out!

When you get a chance, can you please share the page URL where the form is embedded so I can take a look?

Kindly,

Hey @belgen – We haven’t heard back from you in a few days, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

Thanks!

Hey @belgen – Thanks for reaching out!

This issue was fixed in our 1.8.1.3 update. When you get a chance, please update the plugin to our latest version (1.8.4.1) as this issue is no longer there.

Kindly,

Hey @cikorka – We’d be happy to help!

It seems that you are using the paid version of WPForms. If you have an active license subscription with us, could you please submit a support ticket through the WPForms account dashboard when you have a chance? 

From there, our support team will be able to take a closer look at your request. 

Thanks!

Hey @kirilb – I’m Prashant filling in for my colleague Ralden ??

We haven’t heard back from you since the last message my colleague posted, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

Thanks!

Hey @ebouilleur – I’m Prashant filling in for my colleague Ralden ??

We haven’t heard back from you since the last message my colleague posted, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

Thanks!

Hey @lasse98 – We haven’t heard back from you since my previous message, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

Thanks!

Hey @choosterhof – Thanks for following on this ticket!

I apologize, www.ads-software.com community rules don’t allow providing support for paid plugin users here. When you get a chance, I’d suggest you to please check with the agency, and see if they can create a support ticket on your behalf.

Kindly,

Hey @rockinaway – I’m happy to take a closer look into this issue. When you get a chance, can you please export the form, and share using tools like Google Drive or Dropbox?

Kindly,

Hey @lasse98 – Thanks for following up on this ticket!

I tested the form on my mobile, and on my end, I was able to submit the form it then redirected to this page on successful submission.

When you get a chance, can you please share if you need any help or have any questions?

Kindly,

Hey @choosterhof – We’d be happy to help!

It seems that you are using the paid version of WPForms. If you have an active license subscription with us, could you please submit a support ticket through the WPForms account dashboard when you have a chance? 

From there, our support team will be able to take a closer look at your request. 

Thanks!

Hey @lasse98 – Thanks for contacting us!

I looked into the website, and I was able to replicate the issue on my mobile device. When you get a chance, can you please take a look at our troubleshooting guide and let me know how it goes?

Kindly,