Prashant Rai

Hey @nehajuwale – Thanks for following up on this ticket!

Since you’ve made the changes in the cache lifespan, from now on ideally you should not be facing any issues.

In the meantime, if you notice any issues or have any questions, please feel free to reach out.

Kindly,

Hey @nehajuwale,

We haven’t heard back from you since my previous message, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

Thanks!

Hey @nehajuwale – Thanks for reaching out!

I looked at the Page Source of the page I could see you’re using the WPRocket Cache plugin.

As stated in our guide, problems with form submission often result from a conflict between the cached site and the anti-spam protection feature in WPForms. To address this, here are some options:

• Set a site cache lifespan of around 45 hours should be sufficient to avoid submission errors, as explained here. You could verify the cache lifespan configured in the LiteSpeed Cache plugin;
• You can change the cache lifetime of the WPForms form token, and for this, please check out this article in the WPForms developer docs. Please note that this requires editing your website’s code, and is recommended for developers.
• You can disable the anti-spam protection feature in your forms. In this case, you can use one of our other anti-spam options, and we have a guide about all the options here.?

I hope this helps!

• This reply was modified 1 year, 4 months ago by Prashant Rai.

Hey @blachina – Thanks for sharing the URL, and I’ll report this to our developers. In case it helps to avoid any confusion, www.ads-software.com rules does not allow users to share login details, and plugin developers to request or login to the admin area of users using the Lite version of plugins.

That said, while I’m unable to give any ETA, our developers will look into the issue, and depending on the number of reports we get about conflict with this theme, we’ll comeup with a solution in future updates.

In the meantime, if you have any questions, please feel free to reachout.

Kindly,

Hey @ocio132 – I’m sorry to hear that you’re having issues with email delivery.?

When you get a chance, can you please share some more details when you say “exclude plugin”?

Having said that, to troubleshoot the email delivery issue, you can check that your form notification settings are configured correctly by following our tutorial.

If your notification settings are correct, the issue is likely because the emails sent from WordPress are not authenticated (unlike emails sent directly from dedicated email service providers). As a result, they are likely to be filtered by the receiving mail server.

To resolve email delivery issues like this, you can configure a SMTP plugin on your site so that emails are sent as authenticated. We have an article with a list of recommended SMTP options and links to their setup tutorials.

I hope this helps ??

Hey @rifatstu57 – Thanks for reaching out!

I looked at the form, and looks like the form isn’t created using WPForms. When you get a chance, can you please check the URL as I don’t see a form on the site created using WPForms?

Kindly,

Hey @blachina – Thanks for your intrest in this ticket!

I can report this to our development team, but before I do that when you get a chance, can you please share the website URL so I can take a closer look?

Kindly,

Hey @temak – We haven’t heard back from you since my previous message, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation. Thanks!

Hey @hossam91 – We haven’t heard back from you since my previous message, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

Thanks!

Hey @rockinaway – We haven’t heard back from you since my previous message, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

Thanks!

Hey @aid45 – Thanks for reaching out!

As Smart Logic and User Registration addon is part of the paid version of WPForms, could you please drop us a line through our?contact page?when you get the chance?

You’re welcome to just include a link to this post, if you’d prefer to do that.

I apologize that we’re not able to respond to paid version questions here in the www.ads-software.com support forums for the free version, but I really appreciate your help!

Thanks ??

Hey @aid45 – Thanks for reaching out!

As Smart Logic is part of the paid version of WPForms, could you please drop us a line through our contact page when you get the chance?

You’re welcome to just include a link to this post, if you’d prefer to do that.

I apologize that we’re not able to respond to paid version questions here in the www.ads-software.com support forums for the free version, but I really appreciate your help!

Thanks ??

Hey @rockinaway – Thanks for following on this ticket, and I was able to replicate the error on my end.

I noticed that you’re using caching tools on the website. When you get a chance, can you please try and disable the anti-spam protection feature in your form builder > Settings > Spam Protections and Security, and see if that helps? Here’s a screenshot. If it works, you can use the other?spam protection?tools that we offer.

Kindly,

Hey @hossam91 – Just to double check, the form is created with WPForms? Looking at the screenshot you’ve posted, I apologize as customizations like this are outside of our scope for support. In case you’d like to look into custom development options, we highly recommend using Codeable.

Thanks!

Hey @kristinubute – I’m Prashant filling in for Ralden.

We haven’t heard back from you since the previous response that my colleague posted, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

Thanks!