Prashant Rai

Hey @temak – Thanks for following up on this ticket. I’m Prashant filling in for Ralden.

When you have some time, can you please share the page URL where the form is embedded so I can take a look? In the meantime, could you please try and disable the Anti-Spam feature in the form builder > Settings > Spam Protections and Security, and see if that helps? Here’s a screenshot. If it works, you can use the other spam protection tools that we offer.

In case the issue is still there, please try the steps we’ve shared in our Troubleshooting doc and let me know how it goes.

Kindly,

• This reply was modified 1 year, 4 months ago by Prashant Rai.

Hey @rockinaway – Thanks for reaching out!

I see that you’ve embedded the form on this page. I tried submitting the form on my mobile device, and I was able to submit. Here’s a screenshot.

When you have sometime, can you please share if there’s any specific form where you’re facing the submission issue?

Kindly,

Hey @hossam91 – Thank you for contacting us!

I apologize, but I’m not sure I understand your question. When you get a chance, could you please share more details, or possibly an example of what you’re looking to do?

Thanks! 

Hey @blachina – I hope you got the chance to test for plugin conflict. Since,

Since we haven’t heard back from you since my previous message, I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

Thanks!

Hey @@asif_rn – While I’m sad to see you go, in case you every have any questions about WPForms, please feel free to reachout

Kindly,

Hey @blachina – Thanks for sharing the screenshot, and for following on this ticket!

It seems that there’s some conflict going on that causing the issue. When you get a chance, please try testing for plugin conflict and see if that fixes the issue.

Kindly,

Hey @gregthegreg5 – Thanks for reaching out!

The option to select countries is part of the phone field that’s available in the paid version of WPForms.

Could you please drop us a line through our contact page when you get the chance?

You’re welcome to just include a link to this post, if you’d prefer to do that.

I apologize that we’re not able to respond to paid version questions here in the www.ads-software.com support forums for the free version, but I really appreciate your help!

Thanks ??

Hey @blachina – Thanks for following up on this ticket, and I apologize for the confusion!

To help avoid any confusion, you can upload the screenshot on file sharing applications like Google Drive or Dropbox and share the link here so I can take a closer look. In the meantime, you can also take a look at the troubleshooting guide here.

Kindly,

• This reply was modified 1 year, 4 months ago by Prashant Rai.

Hey @asif_rn – Thanks for following on this ticket!

As you have the option of testing for conflict with Autoptimize, when you have sometime, can you please try disabling the plugin and see if the error message goes away?

Kindly,

Hey @blachina – We’d be happy to help!

Since the entry management is part of the paid version of WPForms, it seems that you are using the paid version. If you have an active license subscription with us, could you please submit a support ticket through the WPForms account dashboard when you have a chance??

From there, our support team will be able to take a closer look at your request. 

Thanks!

Hey @an0nbr – We haven’t heard back from you since my previous message, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

Thanks!

Hey @an0nbr –

Thank you for contacting us!

I apologize, but I’m not sure I understand your question. When you get a chance, could you please share more details, or possibly an example of what you’re looking to do?

Thanks! 

Hey @asif_rn – Thanks for reaching out!

I looked into the website, and I was able to replicate the issue on my end wherein I noticed “Please enable JavaScript in your browser to complete this form.”. I see that you’ve mentioned testing for plugin conflict and disabling minification etc. In this case, to help you fix the issue, I’d need some help.
I see that you’re using the Autoptimize plugin. When you get a chance, can you please enable the default WordPress theme, and also disable the Autoptimize plugin?

I also see that you’re using Cloudflare CDN. Could you please temporarily disable Cloudflare CDN. Once you’ve made the above changes, please et me know as that will help me to take a closer look.

Kindly,

Hey @honestpure – We haven’t heard back from you since my previous message, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

Thanks!

Hey @honestpure – Thanks for reaching out!

When you get a chance, can you please take a look at the solution shared in WP Mail SMTP documentation here to fix the message that you’re seeing?

Kindly,