Prashant Rai

Hey @geolaw – We haven’t heard back from you since my previous message, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

Thanks!

Hey @jodesign42 – We’d be happy to help!

It seems that you are using the paid version of WPForms. If you have an active license subscription with us, could you please submit a support ticket through the WPForms account dashboard when you have a chance? 

From there, our support team will be able to take a closer look at your request. 

Thanks!

Hey @geolaw – Thanks for contacting us!

When you get a chance, can you please try the steps mentioned in our troubleshooting guide and let me know if that helps?

Kindly,

Hey @nikhilassudani – We’d be happy to help!

It seems that you are using the paid version of WPForms. If you have an active license subscription with us, could you please submit a support ticket through the WPForms account dashboard when you have a chance? 

From there, our support team will be able to take a closer look at your request. 

Thanks!

Hey @sam055 – We’d be happy to help!

It seems that you are using the paid version of WPForms. If you have an active license subscription with us, could you please submit a support ticket through the WPForms account dashboard when you have a chance? 

From there, our support team will be able to take a closer look at your request. 

Thanks!

Hey @sweeppicker – Thanks for following on this ticket, and I apologize for the delay due to the weekend.

I inspected the form, and when I tried to submit the form, I noticed “The form was unable to submit. Please contact the site administrator”.

To fix the issue, please try one of the options below:

1) Set a site cache lifetime of around 45 hours, and this should be sufficient to avoid submission errors.

2) You could change the cache lifetime of the WPForms form token, and for this, please check out?this article in the WPForms developer docs. Please note that this requires editing your website’s code, and is recommended for developers.

3) Disable the anti-spam feature in your form. If this works, please enable another anti-spam option for your forms.

Please let me know how it goes!

Kindly,

Hey @ajolson1964 – Thanks for reaching out!

I tried visiting the URL that you’ve shared, however, I’m seeing page not found error message. If you’d like to exclude specific fields from email notification, and considering that you’re re-creating the form in WPForms, you can remove {all_fields} and use the {field_id="#"} smart where you can pick and choose which field should be included in email notifications.

However, in case you’re using the plugin that you’ve mentioned, I’d suggest you to please reachout to the plugin developer, and they should be able to assist you.

Kindly,

Hey @footstepsdesign – Thanks for reaching out!

As the Entry Management is part of the paid version of WPForms, could you please drop us a line through our contact page when you get the chance?

You’re welcome to just include a link to this post, if you’d prefer to do that.

I apologize that we’re not able to respond to paid version questions here in the www.ads-software.com support forums for the free version, but I really appreciate your help!

Thanks ??

Hey @bobdavcav – Thanks for following up on this ticket!

I looked at the screenshot, and the settings looks correct. Unfortunately, we’re unable to replicate the issue on our end.

In this case, when you get a chance, can you please replace the field smart tag in the Reply-To field with a hard-coded email address? Once you’ve added the email address, could you please let me know if the issue is still there?

Kindly,

Hey @sweeppicker – Thanks for reaching out!

When you get a chance, please take a look at our documentation here to fix the issue that you’re facing with a JavaScript error message.

Please let me know how it goes!

Kindly,

Hey @mominet – Thanks for reaching out!

As the Conditional Logic is part of the paid version of WPForms, could you please drop us a line through our contact page when you get the chance?

You’re welcome to just include a link to this post, if you’d prefer to do that.

I apologize that we’re not able to respond to paid version questions here in the www.ads-software.com support forums for the free version, but I really appreciate your help!

Thanks ??

Hey @vinman90 – Thanks for following on this ticket!

When you get a chance, can you please share the outcome to the plugin or theme conflict as that might help to narrow down the issue?

Kindly,

Hey @vinman90 – Thanks for your intrest in this ticket!

I imported the form to my dev setup, and on my end, the multiple choice with image choices appears to be working fine. In this specific case, I’d suggest you to please try testing for plugin conflict and see if that helps.

Kindly,

Hey @kishan-ranawat – We’d be happy to help!

It seems that you are using the paid version of WPForms. If you have an active license subscription with us, could you please submit a support ticket through the WPForms account dashboard when you have a chance? 

From there, our support team will be able to take a closer look at your request. 

Thanks!

Hey @ryandesigned – We haven’t heard back from you in a few days, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

Thanks!