Pratap Dungrani

Hi Sherissa,
Hope you’re doing great ??

Thank you for your honest feedback and for taking the time to share your experience. I’m sorry to hear that the latest version of Atarim has been frustrating for you, especially when it comes to navigating client comments and the user interface. I understand how important it is for a tool to be intuitive and efficient, and I truly appreciate your patience and continued support despite these challenges.

I’m glad that my support has been helpful, and I’m here to make sure that we continue addressing any issues you face. I will be passing along your concerns to the development team to see what improvements can be made to the comment navigation and UI experience.

If there’s anything specific you’d like us to focus on or any additional feedback you’d like to provide, please don’t hesitate to let me know. Your input is valuable, and we’re committed to making Atarim a tool you enjoy using again.

Thank you once again for your trust and support.

Best regards,
Pete

Hi Aaron,

Thank you for taking the time to leave a review and for your candid feedback. We truly value our users and are committed to improving your experience.

I’m sorry to hear about the difficulties you’ve encountered. We understand how frustrating it can be when things don’t work as expected. Let me address the issues you’ve have reported to our support channel:

1. Task popup not loading: There is a caching issue on your site. We recommend reaching out to your hosting support to ensure there are no caching mechanisms that is interfering. Once the cache issue is fixed, we will be able to add the changes needed to support your theme.
2. Task not loading: This can happen due to changes in page structure. I’ve shared detailed steps with you over the support channel on how to remap tasks. Please feel free to reach out if you need any further assistance with this process.

Regarding your comment about the plugin working only in a controlled environment with specific themes and plugins, I want to clarify that our plugin is designed to be flexible and compatible with a wide range of environments. The primary issue here seems to be related to caching on your site, which can affect the plugin’s functionality. Ensuring there are no caching mechanisms interfering with the plugin could significantly improve its performance.

We appreciate your patience and understanding. We’re constantly working to improve the plugin and make it more reliable. Your feedback helps us to address these issues and provide better support.

Thank you for acknowledging our support efforts. We’re dedicated to making this right and ensuring the plugin meets your expectations. If you have any further concerns or need additional help, please don’t hesitate to reach out directly.

Best regards,

Hi there,

Glad to know you are looking forward to using our plugin.

You can use our plugin to get client feedback and use our app to connect with Airtable. All the data apart from settings are stored in our centralized database hence adding support for Airtable or Zapier inside the plugin won’t be useful. But our app has support for major integrations including Zapier from which you can connect to Airtable. The app allows you to manage feedback from all sites in one place.

With the help of our free version, you can get familiar with plugin and app functionalities and then you can upgrade which will get you access to the integrations with different platforms including Zapier.

The direct integration with Airtable is already on the road map but I would suggest adding a Feature request here and getting as many upvotes as possible to push it forward.

Feel free to reach out to us if you need help with anything else.

Hey, there Fabio,

We have released V3.10 which is an optimized version compared to the previous one. We have reduced 1 API call and have further optimized it for the non-logged-in user experience. It used to take an additional 1-2 seconds when the Guest mode is disabled but now it’s fixed as well.

Our team is making efforts to make it further optimized. This is a continuous process and we will always keep our eye on it.

Cheers

• This reply was modified 1 year, 1 month ago by Pratap Dungrani.

Hey, there Fabio,

Just wanted to share a small update with you.

We have reduced 1 API call and have optimized the remaining 2 APIs. We are expecting it to save at least 2 seconds. The changes are not released yet but we are expecting it to go live by coming Tuesady.

We will update you asap it’s released so that you can test and share the result with us.

Cheers

Hey, there Fabio,
Hope you are doing great ??

Thank you for sharing the issue along with the screenshot. We have our team investigate the API causing the delay. This will be fixed as soon as possible. Thank you once again for reaching out.
The issue is not common so we may reach out to you in case we need more details from you.

Cheers