Prathamesh Palve

Hello @androidandreas,

When you go to any plugin page like https://www.ads-software.com/plugins/malcare-security/, you will see a support link below the Download button.

Hello @androidandreas ,

Here. you go: https://www.ads-software.com/support/plugin/malcare-security/
I hope this helps.

Hello @androidandreas,

Not sure how are you currently searching the plugin but here is the link to the Malcare plugin:
https://www.ads-software.com/plugins/malcare-security/

Are you trying to search from the repository here: https://www.ads-software.com/plugins/ or by navigating to your site WP Admin Dashboard-> Plugins

If you want to search a plugin from the repository, you can do so here: https://www.ads-software.com/plugins/ and if you want to do it from WP Admin Dashboard-> Plugins, you can do so by searching in the search box by typing Malcare

I hope this helps.

Best Regards

Hello @shaynablackmon,

To disable the plugin, you may need to login to the hosting control panel or the backend of the site using the FTP/SFTP/SSH access.
Once you login to the root of the WordPress installation, you will see folders named wp-admin,wp-content & wp-includes.

Navigate to wp-content -> plugins folder and. you will the folder for Jetpack plugin. Just rename it to something else and then try to login to your site and let me know if that works.

Thank you,
Prathamesh Palve

Hello @prabh84,

I see you made a duplicate ticket or create one ticket two times. Your initial ticket has been answered here:
https://www.ads-software.com/support/topic/jacqueline-theme-updating-problem-in-wordpress/

Thank you,
Prathamesh Palve

Hello @prabh84,

Could you help us with the screenshot of the error or the exact error that you see in the WordPress Dashboard when you try to update the theme?

I also see that it is a paid theme and not on the WordPress repository, so there can be a chance that it may need a manual update.

Paid themes may have some specific ways to update them via a verification of purchase or some thing similar in which case you may need to contact the theme author about it.

Thank you,
Prathamesh Palve

Hello @gdmilos,

Sincere apologies for tagging you here. I noticed that you have been helping with the coblocks issues. Can I request you have a look at this one too?

Thank you,
Prathamesh Palve

Hello there,

Just thought of checking if you may have an update on this. Looking forward to hearing from you about it.

Thank you,
Prathamesh Palve

Hello @cweston,

I checked your website and found that the Widget is placed in the footer section. Do you wish to have it on the sidebar?

Also, I noticed that the text boxes for the widget aren’t aligned properly.
Can you try pasting the following code by navigating to Your site-> Appearance- Customze-> Custom CSS
.es_textbox_button {
width: auto;
}
.es_textbox_class {
width: 230px;
}

Feel free to ping here if you need any further help and many awesome folks would be happy to help you.

@jesismaelv

Kindly ensure that you are using the latest version of Email Subscribers as the same(alert box) has been changed to the normal text below the subscription box in the newer versions of the plugin.

@alemiz

Kindly help me with the screenshot of the email you receive after having the above chunk of code in the post notification template in order to understand the issue more clearly.

@tiborbogun

This seems to be an unusual issue. Kindly help me with the screenshot of the email received in order to understand the issue more clearly.

@davidgriswoldhh

I have taken a note of it and have informed the lead developer of the same. We would surely look into it soon. Thank you for taking time to workaround with the plugin and letting us know about it. I would get back to you once I have an update on it.

@dinovich

This seems to be a very unusual issue and needs to be investigated deeply on your end.
Kindly mail us the issue at hello at icegram dot com.

@pingsunday

May I know which version of Email Subscribers are you currently on?