priley4404

Hi – Thanks for the review. I’d urge you to review our pricing at https://taxcloud.com/pricing. The minimum charge for an active (has API activity) account is $30/month. To be clear, there is no free version of our software, only a state subsidized option.

Not clear about your comments on sales tax registrations. We don’t do registrations in IL. If you used our service based on the Streamlined states, we do register you in all 25 of them and you receive a multi-state tax ID applicable in those 25 states.

When you close an account, you will still get a bill for the month is which you closed your account as we bill one month in arrears. As an example, if you close your account in April, you will get a bill for April services in May.

Within our system cancelling your account is quite easy. In the upper left once logged-in click the down arrow then Account, scroll to the bottom and click the Cancel Your Account button.

Sorry for your frustration.

Hi Sorry for your experience. But we need to point out a couple of facts associated with your post.

1.) We have a recurring monthly minimum charge of $30 for active accounts.
2.) You were charged $65 dollars for 3 months of access and usage of our API’s (first month free)
3.) Clients can cancel and close your account at any time, there is no “trap with no exit”.
4.) You were not forced into every state, you selected in your set-up our Enhanced Services service option which activates our 25 Member states. You could also just turn on states individually based on your collection obligations.
5.) The late fee was apparently waived so the total bill would have been $65 for 122 api calls over 3 months of account access, not $100 for 1 transaction. Our API pricing is clear and can be viewed here https://taxcloud.com/pricing/core-services

Best of luck in the future.