primaryjane

Hey,

thanks I am on a support live chat with woo now. Do I still need to open a ticket?

Thanks, but yea that makes no difference. I have tried it prior to seeing your message, twice or three times now.

here is the Square log:

2024-03-21T01:00:40+00:00Notice Starting step cycle: validate_products Additional context2024-03-21T01:00:40+00:00Notice Completed job step: validate_products (Validated products: 1) Additional context2024-03-21T01:00:40+00:00Notice Completed step cycle: validate_products (0.03s) Additional context2024-03-21T01:00:40+00:00Notice Starting step cycle: extract_category_ids Additional context2024-03-21T01:00:40+00:00Notice Completed job step: extract_category_ids (Extracted categories: 6) Additional context2024-03-21T01:00:40+00:00Notice Completed step cycle: extract_category_ids (0.02s) Additional context2024-03-21T01:00:41+00:00Notice Starting step cycle: refresh_category_mappings Additional context2024-03-21T01:00:41+00:00Notice Authorization error occurred, attempting a refresh. Additional context2024-03-21T01:00:41+00:00Notice Refreshing connection… Additional context2024-03-21T01:00:41+00:00Notice No refresh token stored, cannot refresh connection. Additional context2024-03-21T01:00:41+00:00Notice Disconnected due to invalid authorization. Please try connecting again. Additional context2024-03-21T01:00:41+00:00Notice Request Request method: uri: batchRetrieveCatalogObjects user-agent: WooCommerce-Square/4.5.1 (WooCommerce/8.6.1; WordPress/6.4.3) headers: Array ( ) body: duration: 0.24541s CONTEXT: {“_legacy”:true} 2024-03-21T01:00:41+00:00Notice Response Response code: 401 message: headers: Array ( [0] => HTTP/2 401 [date] => Thu, 21 Mar 2024 01:00:41 GMT [content-type] => application/json [content-length] => 161 [cf-ray] => 867a01a75852681f-SEA [cf-cache-status] => DYNAMIC [strict-transport-security] => max-age=631152000; includeSubDomains; preload [vary] => Origin, Accept-Encoding [x-content-type-options] => nosniff [x-download-options] => noopen [x-envoy-decorator-operation] => /v2/catalog/** [x-frame-options] => SAMEORIGIN [x-permitted-cross-domain-policies] => none [x-sq-dc] => aws [x-sq-envoy-safe-auth-decision] => UNAUTHORIZED [x-sq-region] => us-west-2 [x-xss-protection] => 1; mode=block [set-cookie] => __cf_bm=Y6twbZsDFa6pF856A8wdzSyRvOBdBztCMSIksFTuVMk-1710982841-1.0.1.1-gOl05lQtF8_yFpYK_x0E.Do7RFYHjNhg5i4VUlO1BYRLaChHVNDDVvIkJ2A1iZgvsoX_OCC_muwJ_p5XTQxHQw; path=/; expires=Thu, 21-Mar-24 01:30:41 GMT; domain=.connect.squareup.com; HttpOnly; Secure; SameSite=None [server] => cloudflare ) body: Array ( [0] => Square\Models\Error Object ( [category:Square\Models\Error:private] => AUTHENTICATION_ERROR [code:Square\Models\Error:private] => UNAUTHORIZED [detail:Square\Models\Error:private] => This request could not be authorized. [field:Square\Models\Error:private] => ) ) CONTEXT: {“_legacy”:true} 2024-03-21T01:00:41+00:00Notice Failed step cycle: refresh_category_mappings (0.62s) – [UNAUTHORIZED] This request could not be authorized. Additional context2024-03-21T01:00:41+00:00Notice [UNAUTHORIZED] This request could not be authorized. Additional context2024-03-21T01:08:33+00:00Notice Starting step cycle: validate_products Additional context2024-03-21T01:08:33+00:00Notice Completed job step: validate_products (Validated products: 1) Additional context2024-03-21T01:08:33+00:00Notice Completed step cycle: validate_products (0.02s) Additional context2024-03-21T01:08:34+00:00Notice Starting step cycle: extract_category_ids Additional context2024-03-21T01:08:34+00:00Notice Completed job step: extract_category_ids (Extracted categories: 5) Additional context2024-03-21T01:08:34+00:00Notice Completed step cycle: extract_category_ids (0.02s) Additional context2024-03-21T01:08:34+00:00Notice Starting step cycle: refresh_category_mappings Additional context2024-03-21T01:08:34+00:00Notice Authorization error occurred, attempting a refresh. Additional context2024-03-21T01:08:34+00:00Notice Refreshing connection… Additional context2024-03-21T01:08:34+00:00Notice No refresh token stored, cannot refresh connection. Additional context2024-03-21T01:08:34+00:00Notice Disconnected due to invalid authorization. Please try connecting again. Additional context2024-03-21T01:08:34+00:00Notice Request Request method: uri: batchRetrieveCatalogObjects user-agent: WooCommerce-Square/4.5.1 (WooCommerce/8.6.1; WordPress/6.4.3) headers: Array ( ) body: duration: 0.17946s CONTEXT: {“_legacy”:true} 2024-03-21T01:08:34+00:00Notice Response Response code: 401 message: headers: Array ( [0] => HTTP/2 401 [date] => Thu, 21 Mar 2024 01:08:34 GMT [content-type] => application/json [content-length] => 161 [cf-ray] => 867a0d3269ca309f-SEA [cf-cache-status] => DYNAMIC [strict-transport-security] => max-age=631152000; includeSubDomains; preload [vary] => Origin, Accept-Encoding [x-content-type-options] => nosniff [x-download-options] => noopen [x-envoy-decorator-operation] => /v2/catalog/** [x-frame-options] => SAMEORIGIN [x-permitted-cross-domain-policies] => none [x-sq-dc] => aws [x-sq-envoy-safe-auth-decision] => UNAUTHORIZED [x-sq-region] => us-west-2 [x-xss-protection] => 1; mode=block [set-cookie] => __cf_bm=gjYyYu3RVm9Ssfs3G.YPcPG1eeaR1QhzwIoCaXGUcCg-1710983314-1.0.1.1-TRiQqiyxPcVXYEPalt1.lXkmJDkX6El.5A785LhaxAV4Yo8t_5p3DdOxsdFko7CtM.SV89QNUletOxCNOAFp_w; path=/; expires=Thu, 21-Mar-24 01:38:34 GMT; domain=.connect.squareup.com; HttpOnly; Secure; SameSite=None [server] => cloudflare ) body: Array ( [0] => Square\Models\Error Object ( [category:Square\Models\Error:private] => AUTHENTICATION_ERROR [code:Square\Models\Error:private] => UNAUTHORIZED [detail:Square\Models\Error:private] => This request could not be authorized. [field:Square\Models\Error:private] => ) ) CONTEXT: {“_legacy”:true} 2024-03-21T01:08:34+00:00Notice Failed step cycle: refresh_category_mappings (0.23s) – [UNAUTHORIZED] This request could not be authorized. Additional context2024-03-21T01:08:34+00:00Notice [UNAUTHORIZED] This request could not be authorized

system report:

` WordPress Environment

WordPress address (URL): https://www.primaryjane.com<br>Site address (URL): https://www.primaryjane.com<br>WC Version: 8.6.1<br>REST API Version: ? 8.6.1<br>WC Blocks Version: ? 11.8.0-dev<br>Action Scheduler Version: ? 3.7.1<br>Log Directory Writable: ?<br>WP Version: 6.4.3<br>WP Multisite: –<br>WP Memory Limit: 512 MB<br>WP Debug Mode: –<br>WP Cron: ?<br>Language: en_US<br>External object cache: – Server Environment

Server Info: Apache<br>PHP Version: 8.2.14<br>PHP Post Max Size: 256 MB<br>PHP Time Limit: 3600<br>PHP Max Input Vars: 10000<br>cURL Version: 7.81.0<br>OpenSSL/3.0.2

SUHOSIN Installed: –<br>MySQL Version: 8.0.35-27<br>Max Upload Size: 256 MB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? Database

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Secure connection (HTTPS): ?<br>Hide errors from visitors: ? Active Plugins (35)

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Google Analytics for WooCommerce: by WooCommerce – 2.0.3 Dropin Plugins (1)

advanced-cache.php: advanced-cache.php Must Use Plugins (7)

Endurance Page Cache: by Mike Hansen – 1.1<br>ET Support Center :: Must-Use Plugins Autoloader: by Elegant Themes –<br>Force Strong Passwords - WPE Edition: by Jason Cosper – 1.8.0<br>WP Engine Cache Plugin: by WP Engine – 1.3.0<br>WP Engine Seamless Login Plugin: by WP Engine – 1.6.1<br>WP Engine Security Auditor: by wpengine – 1.1.1<br>WP Engine System: by WP Engine – 5.0.1 Settings

API Enabled: ?<br>Force SSL: –<br>Currency: USD ($)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: bundle (bundle)<br>external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)

Connected to Woo.com: ?<br>Enforce Approved Product Download Directories: –<br>HPOS feature screen enabled: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: – WC Pages

Shop base: #6 - /shop-cbd-products/<br>Cart: ? Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.<br>Checkout: ? Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.<br>My account: #9 - /my-account/<br>Terms and conditions: #468 - /terms-conditions/ Theme

Name: Divi-Child<br>Version: 1.0.0<br>Author URL:<br>Child Theme: ?<br>Parent Theme Name: Divi<br>Parent Theme Version: 4.24.2<br>Parent Theme Author URL: https://www.elegantthemes.com<br>WooCommerce Support: ? Templates

Overrides: – Subscriptions

WCS_DEBUG: ? No<br>Subscriptions Mode: ? Live<br>Subscriptions Live URL: https://www.primaryjane.com<br>Subscriptions-core Library Version: 6.8.0<br>Subscription Statuses: wc-active: 23<br>wc-pending-cancel: 1<br>wc-on-hold: 16<br>wc-cancelled: 192

WooCommerce Account Connected: ? Yes<br>Active Product Key: ? Yes<br>Custom Retry Rules: ? No<br>Custom Retry Rule Class: ? No<br>Custom Raw Retry Rule: ? No<br>Custom Retry Rule: ? No<br>Retries Migration Status: ? Completed<br>Report Cache Enabled: ? Yes<br>Cache Update Failures: ? 0 failure Store Setup

Country / State: United States (US) — New Hampshire Subscriptions by Payment Gateway

Authorize.Net Credit Card: wc-active: 23<br>wc-cancelled: 77<br>wc-on-hold: 16<br>wc-pending-cancel: 1

other: wc-cancelled: 114 Payment Gateway Support

Authorize.Net Credit Card: products<br>card_types<br>payment_form<br>inline<br>lightbox<br>tokenization<br>token_editor<br>charge<br>charge-virtual<br>authorization<br>capture_charge<br>customer_decline_messages<br>refunds<br>voids<br>customer_id<br>add_payment_method<br>apple_pay<br>subscriptions<br>subscription_suspension<br>subscription_cancellation<br>subscription_reactivation<br>subscription_amount_changes<br>subscription_date_changes<br>multiple_subscriptions<br>subscription_payment_method_change_customer<br>subscription_payment_method_change_admin Gift Cards

Database Version: 1.16.10<br>Loopback Test: ?<br>Task Queueing Test: ? Product Bundles

Database Version: 7.0.1<br>Loopback Test: ?<br>Template Overrides: – Authorize.Net Credit Card

Environment: Production<br>Tokenization Enabled: ?<br>Debug Mode: Off<br>Webhooks Enabled: ? Admin

Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-variation-management<br>product-virtual-downloadable<br>product-external-affiliate<br>product-grouped<br>product-linked<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page

Disabled Features: customize-store<br>minified-js<br>new-product-management-experience<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field

Daily Cron: ? Next scheduled: 2024-03-21 22:04:49 -04:00<br>Options: ?<br>Notes: 207<br>Onboarding: completed All Products for Woo Subscriptions

Template Overrides: – Action Scheduler

Complete: 6,151<br>Oldest: 2024-02-18 21:36:28 -0500<br>Newest: 2024-03-20 21:38:35 -0400

Pending: 28<br>Oldest: 2024-03-20 23:48:33 -0400<br>Newest: 2024-05-09 14:29:18 -0400 Status report information

Generated at: 2024-03-20 22:18:08 -04:00<br>`

I was just thinking about this and maybe it is only supposed to work once per IP address…? I guess if it worked for all 10 or so products I applied it to, it would get annoying for the consumer to have to keep clicking it.
Let me know – Thanks.

Thanks for the reply. Is there a way to deactivate the plugins without it being live? I have customers ordering constantly so I can’t afford the website to be down at all. Why do I need to switch the theme as well?
Thanks!