pro5

Hi,
thank you for your reply, but unfortunately, we’ve also already tried switching those two pages. Our account page only contains [ultimatemember_account] as content, but we included get_header(); and get_footer(); in the template for our styling, but we also tried deleting that.

Hello @thsh007,
unfortunately, we don’t really know what caused the issue, but I’ll try to explain the steps we tried:
First, we uninstalled and deactivated the plugin and installed it again. Our forms were saved between the old and new installation, so we deleted the forms. In the field manager we then used the field types in the first two sections and not the user-defined fields.
Hope that helps!

Hi @nsinelnikov!
Turns out we were just able to fix the problem, although we are not quite sure what caused it.
Here are a few things we tried, maybe this helps you to solve the bug:
.. other plugins or themes didn’t cause it, because we tried to deactivate those
.. deactivating and deleting the plugin also didn’t change anything because our settings were saved
.. we deleted our register and login form and changed all custom fields to predefined fields except for one and that did the trick

Nevertheless, thank you for your help and have a nice day!

Hi @thsh007 and @nsinelnikov!
Could you please let us know, when you solved the issue?
We don’t mean to be annoying but it’s kind of urgent and we’d really like to use this plugin.
Thanks!

We are also having a similar issue.
At first the error message always said that it’s the wrong password. Then we deleted the password field in the Login Form and tried to create it again, now the error message says: “please enter a password”, even though we have a password field and entered the correct one.
Thanks in advance for your help!