proaufs

Hi again!

We cleaned the CSV of all meta columns and imported the products to the website – everything is working properly and there are no attributes missing.

Consider this solved and thank you for your assistance!

Hello!

WeTransfer link here: https://we.tl/t-oSKaJgwZKB

Yes, the attribute count does not update where the screenshot shows. And yes, the attribute is visible in the live product page and in the WP dashboard if you select to edit the product – the attribute is not clickable (so it’s disconnected/not liked).

Yes, the attribute count was ok, then we exported the products, made some changes to prices, then imported the CSV back and the attribute count disappeared (attributes were disconnected). And yes, we tested to manually edit a product after, remove the disconnected attribute and select it back from the drop-down options – this way the attribute worked/was connected and it was reflected in the total count of the specific attribute.

We imported a new test product from a CSV containing just a couple of columns and no additional meta data fields and it works properly – attribute is visible/conntected/clickable and the product is reflected in the total count of products in this attribute.

The attribute we have issue with is not created with RankMath. If you check the CSV (I can upload it again to WeTransfer) you’ll notice that RankMath creates some meta columns for their data but not attributes.

We’ve been creating all product attributes with WooCommerce only and manually, not by importing them but by navigating to the Attributes tab in the sidebar and creating what we need there. Then we upload products manually one by one and select attributes from the drop down for each product page from already existing/created attributes.

The issue we have is with Attribute 1 more so than anything else, it’s a global attribute for Brand(s) and is created with Woo.

Upon the initial import of updated products via CSV described in my opening comment, Attribute 1 is visible in the individual product page here: https://nimb.ws/f6I7YDb and in the front end but the attribute is not connected/is not a link to an actual attribute term here: https://nimb.ws/cqwiPdg (currently they are connected and brand links are visible/clickable from the live product page as we’ve restored a previous backup, but our initial issue made it so attribute terms were “unlinked” – for each brand/Attribute 1 term there were 0 products assigned).

When the issue appeared, we tested to edit a product – remove the inactive Attribute 1 value, and re-select it from the drop-down menu of attributes — this seemed to work and the attribute “connected”/became active.

Let me know if I’ve misunderstood you and excuse the lengthy explanation. I can also shoot you a video of the issue if it’ll help to visualize it better.

Hi again!

We managed to clone an earlier version of the website to a subdomain and we tested disabling all plugins and importing the CSV with products – no issues here, attributes show up normally.

We also enabled the plugins one by one and imported the same CSV in between each enabling – no issues here as well. RankMath was enabled last but not connected, so not sure if this is also something to consider.

Hi!

Unfortunately, at this moment it is not possible to restore a backup on a staging site, we can only restore a backup to the live website.

Hello!

We’ll see what we can do and I’ll come back to you with more information.

Hello!

“As I understand the issue is only happening with the brand attribute, correct?” – now that I look at the available attributes in the Attributes section of Woo, I see that all of them are there, but there are no products assigned and terms are missing too – screenshot: https://nimb.ws/hJa4qWS

“On the CSV file, after the Attribute 1 column, there are some fields that are not normally added to the CSV.” – yes, some of those as I understand are created because of the SEO plugin RankMath, but we have been using this plugin for years and haven’t had any issues before. Not sure what’s creating the other “meta” stuff.

We’ve been creating all website attributes with WooCommerce only, by navigating to the Attributes tab and creating what we need there, and then, when uploading a product, we’d select from already created attributes.

Hello,

You can find the CSV here: https://we.tl/t-wydhvd9kkp

Thank you!