problematichild

Hi @msaari , we tried the code you provided, and it seems to be working. Thank you so much for your help—I really appreciate it.

Hi @ckadenge ,

We reached out to Autoship QPilot regarding this issue, and they confirmed that Autoship Cloud enforces logic during WooCommerce checkout that requires any customer purchasing Autoship products to save their payment method at checkout.

They were able to replicate the issue where payment methods were not saved at checkout for new subscribers.

Since payment methods were previously saving as expected during checkout and account creation, their developers are reviewing the situation to determine if the change is due to something on Autoship’s side or Stripe’s.

That being said, this issue is not isolated to our case—it has been occurring since the last Stripe plugin update. We are still uncertain whether it can be resolved by Autoship or Stripe. If you could also take a look, we would greatly appreciate it.

Hi @ckadenge ,

In response to your previous question about account creation, we have checked the WooCommerce account settings and can confirm that account creation has been enabled: https://prnt.sc/52AvAaqMKJtc

When a new customer placed an order, the account was automatically created, and the order is visible under the customer’s account rather than as a guest checkout.

However, we are still seeing the “Missing Payment Information” notice on the order: https://prnt.sc/1zpLTVSqzc2I

The only update we can think of is the Stripe update from mid-September, which we followed, including the re-authentication process outlined here: https://woocommerce.com/document/stripe/admin-experience/updated-requirements-for-stripe-plugin-mid-2024/. There have been no issues with other orders, but this seems to affect subscriptions specifically.

We have enabled Stripe logging and haven’t found any errors in the logs. While we do have records of payment intents, when we checked the webhook delivery logs, we found that although the initial order was processed, the recurring order (which should be created in autoship) had no payment method saved: https://prnt.sc/3wU6gWoKmQ_P

Hi @ckadenge ,

We haven’t had any issues with subscriptions for new customers that we are aware of until recently, so we are unsure if this is a recurring problem. However, recent orders from new customers have triggered an error indicating invalid payment since no payment method was saved.

We’ve been using Autoship Cloud powered by QPilot for subscription orders, and we are uncertain about how both Stripe and Autoship handle the saving of payment methods, especially for new customers.

Hi @ckadenge

Upon further investigation, we discovered that the shop_quote post type was likely generated by the Zip plugin. However, it didn’t properly update orders when payments via zipmoney were cancelled. We confirmed that the payment went through Stripe instead. To temporarily resolve this, we manually adjusted the post_type in the database for the affected order, ensuring it displays correctly on the WooCommerce dashboard until zipmoney support addresses the issue.

Hi @ewamchoden

Gravity Forms does have functionality that allows form submissions to be automatically turned into posts. However, it’s important to note that the specific issue of untitled auto posts cannot be conclusively attributed to Gravity Forms without further investigation.

To determine if Gravity Forms is the cause of untitled auto posts, you can review the form settings and check if there is a post meta field. If such a field exists, there’s a significant chance that it could be the cause.

Another suggestion is to use the gform_disable_post_creation filter. By using this filter, you can disable the automatic creation of posts from form submissions. You can refer to the official documentation for Gravity Forms for more information: https://docs.gravityforms.com/gform_disable_post_creation/.

I hope that helps!

Hi @sabeelmansoof , have you been able to resolve the issue with the select2 on Elementor popup? I am experiencing a similar problem and I am curious to know if you were able to find a solution. I have also tried overriding the z-index, but still have issue with select2 search/input field that comes with the dropdown. Can you share any actions you took to resolve this?

For additional info, each variation sku is unique.

Hi @unicorn03 ,

Thank you for your response. I will patiently wait for any updates that you may provide me with. Thank you.

@fitnfoods

In our situation, the error was not caused by a plugin. Rather, it was due to custom code that was directly inserted into the theme file. I don’t recall the specific functions that were created, but they were related to Yoast in some way. Because the custom code relied on the Yoast plugin to function, disabling the Yoast plugin triggered the error. Your scenario may differ, but I recommend enabling debug mode and logging on your WordPress site. To do so, follow the instructions outlined in this article: https://www.ads-software.com/documentation/article/debugging-in-wordpress/. Once enabled, try to replicate the error and review the error logs to identify the root cause of the issue. I hope this information is helpful.

Hello @unicorn03 , the site has been updated with the latest versions of Headers Security Advanced & HSTS (version 5.0.20), Gravity Forms (version 2.7), and Gravity Forms Stripe Add-On (version 4.3). The plugin versions are all up to date, as shown in the screenshots shared here: https://prnt.sc/rhoiDS1dtrFY and https://prnt.sc/xRw0uQOkpJF0.

Initially, we suspected that the issue was due to caching, so we excluded the page from caching. However, the issue still persisted. Despite checking the error logs, I wasn’t able to find any errors that could indicate the root cause of the issue. After deactivating each plugin one by one and testing the form, I was able to determine that Headers Security Advanced & HSTS was the source of the problem, as the form with payment went through when I deactivated the plugin.

@fitnfoods , could you please let me know which post you are referring to? It would be helpful if you could provide more context.

Thank you.

Hi @ansarybadal

We will try adding MPN and let you know if it solves the issue.

Thank you.

Hi @niklasinpsyde ,

We already contacted Paypal Tech Support and sent more details.

Thank you so much for your help, I really appreciate it.

Best Regards.

Hi @ansarybadal,

Thanks for your reply. Most of our items have GTIN so we added the GTIN attribute to our feed our only problem is that items without GTIN by nature get disapproved by GMC.

Is there another workaround for fixing the disapproved items but keeping the GTIN?

Hi @aweissinpsyde

I just rechecked the orders that came through using PayPal as a payment gateway and the error is no longer there. I haven’t made any conflict tests yet so I’m not sure what is the main cause.

To wrap up this issue, I just would like to ask how can we prevent this from happening again?

Best Regards

Hi @ihereira

Thanks for your quick response. Please see the woocommerce log for October 10, 2022 the day the order was supposed to get through. I can’t find anything else just this.

2022-10-10T04:50:48+00:00 CRITICAL Uncaught TypeError: in_array(): Argument #2 ($haystack) must be of type array, null given in /nas/content/live/houseofmouth/wp-content/plugins/mailchimp-for-woocommerce/includes/api/class-mailchimp-api.php:1239
Stack trace:
#0 /nas/content/live/houseofmouth/wp-content/plugins/mailchimp-for-woocommerce/includes/api/class-mailchimp-api.php(1239): in_array('42138', NULL)
#1 /nas/content/live/houseofmouth/wp-content/plugins/mailchimp-for-woocommerce/includes/processes/class-mailchimp-woocommerce-single-order.php(333): MailChimp_WooCommerce_MailChimpApi->updateStoreOrder('612dc0fb1cf89', Object(MailChimp_WooCommerce_Order), false)
#2 /nas/content/live/houseofmouth/wp-content/plugins/mailchimp-for-woocommerce/includes/processes/class-mailchimp-woocommerce-single-order.php(78): MailChimp_WooCommerce_Single_Order->process()
#3 /nas/content/live/houseofmouth/wp-content/plugins/mailchimp-for-woocommerce/includes/class-mailchimp-woocommerce-service.php(1170): MailChimp_WooCommerce_Single_Order->handle()
#4 /nas/content/live/houseofmouth/wp-includes/class-wp-hook.php(307): MailChimp_Service->mailchimp_process_single_job(28671)
#5 /nas/content/live/houseofmouth/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters('', Array)
#6 /nas/content/live/houseofmouth/wp-includes/plugin.php(524): WP_Hook->do_action(Array)
#7 /nas/content/live/houseofmouth/wp-content/plugins/mailchimp-for-woocommerce/includes/vendor/action-scheduler/classes/actions/ActionScheduler_Action.php(22): do_action_ref_array('MailChimp_WooCo...', Array)
#8 /nas/content/live/houseofmouth/wp-content/plugins/mailchimp-for-woocommerce/includes/vendor/action-scheduler/classes/abstracts/ActionScheduler_Abstract_QueueRunner.php(65): ActionScheduler_Action->execute()
#9 /nas/content/live/houseofmouth/wp-content/plugins/mailchimp-for-woocommerce/includes/vendor/action-scheduler/classes/ActionScheduler_QueueRunner.php(162): ActionScheduler_Abstract_QueueRunner->process_action(254107, 'WP Cron')
#10 /nas/content/live/houseofmouth/wp-content/plugins/mailchimp-for-woocommerce/includes/vendor/action-scheduler/classes/ActionScheduler_QueueRunner.php(132): ActionScheduler_QueueRunner->do_batch(25, 'WP Cron')
#11 /nas/content/live/houseofmouth/wp-includes/class-wp-hook.php(307): ActionScheduler_QueueRunner->run('WP Cron')
#12 /nas/content/live/houseofmouth/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters('', Array)
#13 /nas/content/live/houseofmouth/wp-includes/plugin.php(524): WP_Hook->do_action(Array)
#14 /nas/content/live/houseofmouth/wp-cron.php(138): do_action_ref_array('action_schedule...', Array)
#15 {main}
  thrown in /nas/content/live/houseofmouth/wp-content/plugins/mailchimp-for-woocommerce/includes/api/class-mailchimp-api.php on line 1239

2022-10-10T14:57:38+00:00 CRITICAL Uncaught ValueError: Path cannot be empty in /nas/content/live/houseofmouth/wp-content/themes/thom/modules/team-query.php:33
Stack trace:
#0 /nas/content/live/houseofmouth/wp-content/themes/thom/lib/shortcodes.php(31): include()
#1 /nas/content/live/houseofmouth/wp-includes/shortcodes.php(356): {closure}(Array, '', 'ff_module')
#2 [internal function]: do_shortcode_tag(Array)
#3 /nas/content/live/houseofmouth/wp-includes/shortcodes.php(228): preg_replace_callback('/\\[(\\[?)(ff_mod...', 'do_shortcode_ta...', '[ff_module file...')
#4 /nas/content/live/houseofmouth/wp-content/plugins/elementor/includes/widgets/shortcode.php(130): do_shortcode('[ff_module file...')
#5 /nas/content/live/houseofmouth/wp-content/plugins/elementor/includes/base/controls-stack.php(2249): Elementor\Widget_Shortcode->render()
#6 /nas/content/live/houseofmouth/wp-content/plugins/elementor/includes/base/widget-base.php(609): Elementor\Controls_Stack->render_by_mode()
#7 /nas/content/live/houseofmouth/wp-content/plugins/elementor/core/base/document.php(292): Elementor\Widget_Base->render_content()
#8 /nas/content/live/houseofmouth/wp-content/plugins/elementor-pro/modules/theme-builder/documents/theme-document.php(455): Elementor\Core\Base\Document->render_element(Array)
#9 /nas/content/live/houseofmouth/wp-content/plugins/elementor/includes/managers/widgets.php(426): ElementorPro\Modules\ThemeBuilder\Documents\Theme_Document->render_element(Array)
#10 [internal function]: Elementor\Widgets_Manager->ajax_render_widget(Array, Object(Elementor\Core\Common\Modules\Ajax\Module))
#11 /nas/content/live/houseofmouth/wp-content/plugins/elementor/core/common/modules/ajax/module.php(171): call_user_func(Array, Array, Object(Elementor\Core\Common\Modules\Ajax\Module))
#12 /nas/content/live/houseofmouth/wp-includes/class-wp-hook.php(307): Elementor\Core\Common\Modules\Ajax\Module->handle_ajax_request('')
#13 /nas/content/live/houseofmouth/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters('', Array)
#14 /nas/content/live/houseofmouth/wp-includes/plugin.php(476): WP_Hook->do_action(Array)
#15 /nas/content/live/houseofmouth/wp-admin/admin-ajax.php(187): do_action('wp_ajax_element...')
#16 {main}
  thrown in /nas/content/live/houseofmouth/wp-content/themes/thom/modules/team-query.php on line 33

2022-10-10T14:58:16+00:00 CRITICAL Uncaught ValueError: Path cannot be empty in /nas/content/live/houseofmouth/wp-content/themes/thom/modules/team-query.php:33
Stack trace:
#0 /nas/content/live/houseofmouth/wp-content/themes/thom/lib/shortcodes.php(31): include()
#1 /nas/content/live/houseofmouth/wp-includes/shortcodes.php(356): {closure}(Array, '', 'ff_module')
#2 [internal function]: do_shortcode_tag(Array)
#3 /nas/content/live/houseofmouth/wp-includes/shortcodes.php(228): preg_replace_callback('/\\[(\\[?)(ff_mod...', 'do_shortcode_ta...', '[ff_module file...')
#4 /nas/content/live/houseofmouth/wp-content/plugins/elementor/includes/widgets/shortcode.php(130): do_shortcode('[ff_module file...')
#5 /nas/content/live/houseofmouth/wp-content/plugins/elementor/includes/base/controls-stack.php(2249): Elementor\Widget_Shortcode->render()
#6 /nas/content/live/houseofmouth/wp-content/plugins/elementor/includes/base/widget-base.php(609): Elementor\Controls_Stack->render_by_mode()
#7 /nas/content/live/houseofmouth/wp-content/plugins/elementor/core/base/document.php(292): Elementor\Widget_Base->render_content()
#8 /nas/content/live/houseofmouth/wp-content/plugins/elementor-pro/modules/theme-builder/documents/theme-document.php(455): Elementor\Core\Base\Document->render_element(Array)
#9 /nas/content/live/houseofmouth/wp-content/plugins/elementor/includes/managers/widgets.php(426): ElementorPro\Modules\ThemeBuilder\Documents\Theme_Document->render_element(Array)
#10 [internal function]: Elementor\Widgets_Manager->ajax_render_widget(Array, Object(Elementor\Core\Common\Modules\Ajax\Module))
#11 /nas/content/live/houseofmouth/wp-content/plugins/elementor/core/common/modules/ajax/module.php(171): call_user_func(Array, Array, Object(Elementor\Core\Common\Modules\Ajax\Module))
#12 /nas/content/live/houseofmouth/wp-includes/class-wp-hook.php(307): Elementor\Core\Common\Modules\Ajax\Module->handle_ajax_request('')
#13 /nas/content/live/houseofmouth/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters('', Array)
#14 /nas/content/live/houseofmouth/wp-includes/plugin.php(476): WP_Hook->do_action(Array)
#15 /nas/content/live/houseofmouth/wp-admin/admin-ajax.php(187): do_action('wp_ajax_element...')
#16 {main}
  thrown in /nas/content/live/houseofmouth/wp-content/themes/thom/modules/team-query.php on line 33