professorburns

Thank you for that helpful response.

The college’s IT department has not been able to update to a more current version of WP due to file permission inconsistencies with php files. They have not been able to resolve that issue, even by attempting to manually updating WP. But that is a whole other topic, but it appears it might be effecting this current “This Account Has Been Suspended” issue.

I will scan the contents of the wp-content directories when I am on campus and able to access the server.

I appreciate your response. It has provided direction to an issue that I did not know where to turn. Thanks!

• This reply was modified 7 years ago by professorburns.

Thanks – it certainly says “This Account Has Been Suspended” That hyperlink will take you to the student’s site.

Beneath “This Account Has Been Suspended” it says, “Please contact the billing/support department as soon as possible.”

This message did not originate from my institution nor from any of the College’s personnel. We do not have a billing department because we are hosting our own multisite on our own server.

I am just perplexed about this issue.

Thanks – I only see account suspension information about WordPress.com, not www.ads-software.com

I thought that .com was different than the .org multisite?

James,

I cannot thank you enough!

An outside consultant set up my college’s multipress site, then turned over the superadmin privileges to me. I have access to the entire server, but I still have not found the php.ini file — even at the time of this response.

But with your clear instructions, I was able to locate the .htaccess file. I changed the values to what you indicated. Success! I now have a 10gb file upload size.

I teach communication courses — I’m not an IT person, so thanks for breaking it down, so thanks for communicating clearly James. I’m grateful!