ProfileGrid Support

Hello @alexbyby,

Posts can be created with images, and users can reply to these posts. However, replies are currently limited to text comments, and images cannot be added in comments.

We have this feature on our roadmap, and you can expect possible action on it in future updates.

Let us know if you have any other questions.

Hello @rudiexp,

Currently, the feature to send an email when editing a profile is unavailable. We’ve noted your request and forwarded it to our team for possible inclusion in future updates.

Let us know if you have any other questions.

Hello @saintlymic,

The group discussions and photos tabs on the group page are visible only to group members. This allows only group members to add posts or photos to the group page. These tabs cannot be enabled for visitors on the group page.

Let us know if you have any other questions. 

Hello @intercommsa,

The conditional content show Shortcode does not parse the shortcode as of now, you may only put the content in between to display in condition.

We have noted this requirement and forwarded it to our team for possible improvement in future updates.

Hello @rudiexp,

The error you’re encountering, Fatal error: Uncaught Error: Call to undefined function mb_strimwidth(), indicates that the mb_strimwidth() function is being called, but the mbstring PHP extension is not enabled on your server. This function is part of the mbstring (Multibyte String) extension, which is used to handle multibyte character encodings in strings.

Steps to Resolve the Issue

1. Enable the mbstring Extension in PHP:

The mbstring extension is likely missing from your PHP installation. Here’s how to enable it depending on your environment:

On cPanel (Shared Hosting):

1. Log in to your cPanel.
2. Go to “Select PHP Version”?under the “Software” section.
3. Select your PHP version?and look for the mbstring?extension in the list.
4. Check the box next to mbstring?to enable it.
5. Save the changes?by clicking on the “Save” or “Set as current” button.

On a VPS or Dedicated Server (Linux):

If you have root access to your server, you can install or enable the?mbstring extension:

For Ubuntu/Debian:

bashCopy codesudo apt-get install php-mbstring
sudo systemctl restart apache2

For CentOS/RHEL:

bashCopy codesudo yum install php-mbstring
sudo systemctl restart httpd

On Local Development Environment (XAMPP, WAMP, etc.):

• Open your php.ini?file.
• Search for ;extension=mbstring?and remove the semicolon (;) to uncomment it.
• Restart your web server (Apache, Nginx, etc.) to apply the changes.

If you still face issues, please share the PHP version of your site so we can check and help you with a possible fix.

Hello @dinz

The plugin does not currently integrate with the MemberPress plugin. We have noted this for possible inclusion in future updates.

Regarding geolocation extension, since this is a paid extension, please connect with us through our support portal here so we can assist you

Hello @bbajohr,

Please ensure that the “Members” tab is enabled under “Individual Group Page (Applies to All Groups)” in the dashboard at “ProfileGrid >> Global Settings >> Elements Visibility.”

Let us know if you still face any issues.

Hi @intercommsa

Thank you for your feedback and for choosing the Premium version of ProfileGrid. We’re sorry to hear you’re having trouble integrating it with BetterDocs and LifterLMS. Currently, ProfileGrid’s access control is primarily designed for standard WordPress posts, pages, and its own blog system, and we do not currently promote or advertise compatibility with custom content types like those used by BetterDocs.

However, we highly value your feedback and always strive to improve our product based on user needs. We will explore the possibility of adding compatibility with BetterDocs in an upcoming update. If feasible, we’ll prioritize this in our development cycle.

In the meantime, please feel free to share any additional details in our support forum, and we’ll do our best to assist with potential workarounds. We hope this helps improve your experience with ProfileGrid, and we look forward to turning things around for you.

Thank you for giving us the opportunity to improve!

Hello @jcallanan,

The plugin allows you to export user data based on groups. To do this, go to “ProfileGrid >> Global Settings >> Tools >> Export” in the dashboard. Select a group, and the fields associated with that specific group will be displayed. You can then select the fields you want to export, and the user data will be saved in a CSV format.

For reference, please check the screenshot: https://ibb.co/Yks8CWk

For more information on this feature, please visit the link: https://profilegrid.co/documentation/tools/

Please let us know if you encounter any issues with this.

Hello?@miller1999,

Thank you for reporting this. We have checked this issue on our end and identified it as a bug. We have noted it and forwarded it to our team for a fix in a future update.

Let us know if you have any other questions.

Thank you so much for your wonderful feedback on the ProfileGrid plugin! It’s great to know that the Geolocation feature has been particularly beneficial in helping users connect with therapy dog teams across Germany.

We are especially pleased to hear about your positive experience with our support team. Providing exceptional support is a top priority for us, and it’s incredibly rewarding to know that our team’s dedication and responsiveness have made a difference in your project.

Your high recommendation means a lot to us.

Hello @internetzer22,

You can use the following hook to assign a group upon user registration on your WordPress site:

add_action( ‘user_register’, ‘update_user_group’, 10, 1 );

function update_user_group( $user_id )
{
$pmrequests = new PM_request;
$group_id = 1;
$pmrequests->profile_magic_join_group_fun($user_id,$group_id,’open’);
}

Please replace group_id ?with your site’s default group ID as needed.
I hope this helps, let us know?if you have any other questions.

• This reply was modified 1 month, 3 weeks ago by ProfileGrid Support.

Thank you so much for this great review! ?? We’re thrilled to hear that you had such a positive experience with our support team and that ProfileGrid has met your expectations. It’s fantastic to know that the plugin’s flexibility and speed have been beneficial for your community website.

Your recommendation means a lot to us, and we’re here to assist you with any future needs. Thanks again for choosing ProfileGrid and for sharing your experience!

Hello?@ldevore849,

The shortcode [profilegrid_show] does not work for other shortcodes; it only works for text as of now.

You can check the ProfileGrid extension “Custom User Profile Tabs,” which allows you to add a custom profile tab for user profiles based on groups or individual users. It supports shortcodes from third-party plugins, as well as posts or custom HTML. For more details, you can visit the following links:  https://profilegrid.co/<wbr>customize-user-profile-with-<wbr>woocommerce-shortcodes/, https<wbr>://profilegrid.co/extensions/<wbr>custom-user-profile-tabs-<wbr>content

I hope this helps, let us?know if you have any other?questions.

ProfileGrid already has private profile feature allowing authorization control over user profiles accessibility

As for controlling the group manager access, we have an upcoming feature for it. Once new version of Advanced Group Manager extension is live, workflow will allow authorized access to group managers to members profiles of required group(s).

Also, since this feature is related to paid/premium version, we highly recommend you reach out to us directly via our support portal on ProfileGrid website (Contact Us | Support – ProfileGrid). www.ads-software.com moderators encourage paid/premium versions support to be handled directly and reserve the wp.org for standard version related discussions.

I hope this information is helpful.