programacionagarimo

I was missing the image, sorry

Hi!

No, there are no errors, it’s just the client will not finish the order and just leave the website. So if I start a new order, choose my payment method and when i’m redirected to the online TPV I just go back or close the website, the order will be created on “Waiting for payment” and will stay this way.

We though it was a payment process error, until we reached out the clients and they told us they didn’t finished the order and we replicate the process.

I will copy the system report (For some reason it will say we dont have the woocommerce_cart shortcode, but the shortcode is placed on the cart page

If you don’t mind, I will hide the shop URL for client’s privacy

`
### WordPress Environment ###

WC Version: 8.8.3
REST API Version: ? 8.8.3
Action Scheduler Version: ? 3.7.4
Log Directory Writable: ?
WP Version: 6.5.3
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: es_ES
External object cache: –

### Server Environment ###

Server Info: Apache/2
PHP Version: 8.1.28
PHP Post Max Size: 64 MB
PHP Time Limit: 60
PHP Max Input Vars: 10000
cURL Version: 7.61.1
OpenSSL/1.1.1k

SUHOSIN Installed: –
MySQL Version: 10.6.17-MariaDB
Max Upload Size: 64 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 8.8.3
WC Database Prefix: tvco_wp_
Tama?o total de la base de datos: 188.81MB
Tama?o de los datos de la base de datos: 154.10MB
Tama?o del índice de la base de datos: 34.71MB
tvco_wp_woocommerce_sessions: Datos: 43.08MB + índice: 0.52MB + Motor InnoDB
tvco_wp_woocommerce_api_keys: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
tvco_wp_woocommerce_attribute_taxonomies: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
tvco_wp_woocommerce_downloadable_product_permissions: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
tvco_wp_woocommerce_order_items: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
tvco_wp_woocommerce_order_itemmeta: Datos: 0.09MB + índice: 0.06MB + Motor InnoDB
tvco_wp_woocommerce_tax_rates: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
tvco_wp_woocommerce_tax_rate_locations: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
tvco_wp_woocommerce_shipping_zones: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
tvco_wp_woocommerce_shipping_zone_locations: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
tvco_wp_woocommerce_shipping_zone_methods: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
tvco_wp_woocommerce_payment_tokens: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
tvco_wp_woocommerce_payment_tokenmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
tvco_wp_woocommerce_log: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
tvco_wp_actionscheduler_actions: Datos: 8.02MB + índice: 6.69MB + Motor InnoDB
tvco_wp_actionscheduler_claims: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
tvco_wp_actionscheduler_groups: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
tvco_wp_actionscheduler_logs: Datos: 6.02MB + índice: 5.03MB + Motor InnoDB
tvco_wp_cmplz_cookiebanners: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
tvco_wp_cmplz_cookies: Datos: 0.06MB + índice: 0.00MB + Motor InnoDB
tvco_wp_cmplz_dnsmpd: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
tvco_wp_cmplz_services: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
tvco_wp_commentmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
tvco_wp_comments: Datos: 0.06MB + índice: 0.09MB + Motor InnoDB
tvco_wp_ctf_feeds_posts: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
tvco_wp_ctf_posts: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
tvco_wp_e_events: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
tvco_wp_e_notes: Datos: 0.02MB + índice: 0.17MB + Motor InnoDB
tvco_wp_e_notes_users_relations: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
tvco_wp_e_submissions: Datos: 0.02MB + índice: 0.27MB + Motor InnoDB
tvco_wp_e_submissions_actions_log: Datos: 0.02MB + índice: 0.11MB + Motor InnoDB
tvco_wp_e_submissions_values: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
tvco_wp_links: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
tvco_wp_litespeed_avatar: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
tvco_wp_litespeed_img_optming: Datos: 1.52MB + índice: 1.97MB + Motor InnoDB
tvco_wp_litespeed_url: Datos: 0.11MB + índice: 0.14MB + Motor InnoDB
tvco_wp_litespeed_url_file: Datos: 0.02MB + índice: 0.08MB + Motor InnoDB
tvco_wp_mailpoet_automations: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
tvco_wp_mailpoet_automation_runs: Datos: 0.02MB + índice: 0.08MB + Motor InnoDB
tvco_wp_mailpoet_automation_run_logs: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
tvco_wp_mailpoet_automation_run_subjects: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
tvco_wp_mailpoet_automation_triggers: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
tvco_wp_mailpoet_automation_versions: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
tvco_wp_mailpoet_custom_fields: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
tvco_wp_mailpoet_dynamic_segment_filters: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
tvco_wp_mailpoet_feature_flags: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
tvco_wp_mailpoet_forms: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
tvco_wp_mailpoet_log: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
tvco_wp_mailpoet_migrations: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
tvco_wp_mailpoet_newsletters: Datos: 0.03MB + índice: 0.05MB + Motor InnoDB
tvco_wp_mailpoet_newsletter_links: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
tvco_wp_mailpoet_newsletter_option: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
tvco_wp_mailpoet_newsletter_option_fields: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
tvco_wp_mailpoet_newsletter_posts: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
tvco_wp_mailpoet_newsletter_segment: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
tvco_wp_mailpoet_newsletter_templates: Datos: 2.52MB + índice: 0.00MB + Motor InnoDB
tvco_wp_mailpoet_scheduled_tasks: Datos: 0.06MB + índice: 0.03MB + Motor InnoDB
tvco_wp_mailpoet_scheduled_task_subscribers: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
tvco_wp_mailpoet_segments: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
tvco_wp_mailpoet_sending_queues: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
tvco_wp_mailpoet_settings: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
tvco_wp_mailpoet_statistics_bounces: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
tvco_wp_mailpoet_statistics_clicks: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
tvco_wp_mailpoet_statistics_forms: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
tvco_wp_mailpoet_statistics_newsletters: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
tvco_wp_mailpoet_statistics_opens: Datos: 0.02MB + índice: 0.08MB + Motor InnoDB
tvco_wp_mailpoet_statistics_unsubscribes: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
tvco_wp_mailpoet_statistics_woocommerce_purchases: Datos: 0.02MB + índice: 0.08MB + Motor InnoDB
tvco_wp_mailpoet_stats_notifications: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
tvco_wp_mailpoet_subscribers: Datos: 0.02MB + índice: 0.23MB + Motor InnoDB
tvco_wp_mailpoet_subscriber_custom_field: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
tvco_wp_mailpoet_subscriber_ips: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
tvco_wp_mailpoet_subscriber_segment: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
tvco_wp_mailpoet_subscriber_tag: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
tvco_wp_mailpoet_tags: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
tvco_wp_mailpoet_user_agents: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
tvco_wp_mailpoet_user_flags: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
tvco_wp_options: Datos: 6.42MB + índice: 0.28MB + Motor InnoDB
tvco_wp_postmeta: Datos: 20.48MB + índice: 3.73MB + Motor InnoDB
tvco_wp_posts: Datos: 13.48MB + índice: 0.98MB + Motor InnoDB
tvco_wp_sbi_feeds: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
tvco_wp_sbi_feed_caches: Datos: 0.05MB + índice: 0.02MB + Motor InnoDB
tvco_wp_sbi_instagram_feeds_posts: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
tvco_wp_sbi_instagram_feed_locator: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
tvco_wp_sbi_instagram_posts: Datos: 0.23MB + índice: 0.00MB + Motor InnoDB
tvco_wp_sbi_sources: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
tvco_wp_sgpb_subscribers: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
tvco_wp_sgpb_subscription_error_log: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
tvco_wp_snippets: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
tvco_wp_statistics_events: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
tvco_wp_statistics_exclusions: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
tvco_wp_statistics_historical: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
tvco_wp_statistics_pages: Datos: 1.52MB + índice: 4.77MB + Motor InnoDB
tvco_wp_statistics_search: Datos: 0.14MB + índice: 0.20MB + Motor InnoDB
tvco_wp_statistics_useronline: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
tvco_wp_statistics_visit: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
tvco_wp_statistics_visitor: Datos: 2.52MB + índice: 4.91MB + Motor InnoDB
tvco_wp_statistics_visitor_relationships: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
tvco_wp_termmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
tvco_wp_terms: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
tvco_wp_term_relationships: Datos: 0.08MB + índice: 0.06MB + Motor InnoDB
tvco_wp_term_taxonomy: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
tvco_wp_trustindex_google_reviews: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
tvco_wp_usermeta: Datos: 0.09MB + índice: 0.06MB + Motor InnoDB
tvco_wp_users: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
tvco_wp_wc_admin_notes: Datos: 0.06MB + índice: 0.00MB + Motor InnoDB
tvco_wp_wc_admin_note_actions: Datos: 0.05MB + índice: 0.02MB + Motor InnoDB
tvco_wp_wc_category_lookup: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
tvco_wp_wc_customer_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
tvco_wp_wc_download_log: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
tvco_wp_wc_orders: Datos: 0.02MB + índice: 0.11MB + Motor InnoDB
tvco_wp_wc_orders_meta: Datos: 0.09MB + índice: 0.13MB + Motor InnoDB
tvco_wp_wc_order_addresses: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
tvco_wp_wc_order_coupon_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
tvco_wp_wc_order_operational_data: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
tvco_wp_wc_order_product_lookup: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
tvco_wp_wc_order_stats: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
tvco_wp_wc_order_tax_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
tvco_wp_wc_product_attributes_lookup: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
tvco_wp_wc_product_download_directories: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
tvco_wp_wc_product_meta_lookup: Datos: 0.13MB + índice: 0.20MB + Motor InnoDB
tvco_wp_wc_rate_limits: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
tvco_wp_wc_reserved_stock: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
tvco_wp_wc_tax_rate_classes: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
tvco_wp_wc_webhooks: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
tvco_wp_wfblockediplog: Datos: 0.23MB + índice: 0.00MB + Motor InnoDB
tvco_wp_wfblocks7: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
tvco_wp_wfconfig: Datos: 1.34MB + índice: 0.00MB + Motor InnoDB
tvco_wp_wfcrawlers: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
tvco_wp_wffilechanges: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
tvco_wp_wffilemods: Datos: 27.58MB + índice: 0.00MB + Motor InnoDB
tvco_wp_wfhits: Datos: 1.02MB + índice: 0.22MB + Motor InnoDB
tvco_wp_wfhoover: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
tvco_wp_wfissues: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
tvco_wp_wfknownfilelist: Datos: 12.52MB + índice: 0.00MB + Motor InnoDB
tvco_wp_wflivetraffichuman: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
tvco_wp_wflocs: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
tvco_wp_wflogins: Datos: 0.17MB + índice: 0.06MB + Motor InnoDB
tvco_wp_wfls_2fa_secrets: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
tvco_wp_wfls_role_counts: Datos: 0.00MB + índice: 0.00MB + Motor MEMORY
tvco_wp_wfls_settings: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
tvco_wp_wfnotifications: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
tvco_wp_wfpendingissues: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
tvco_wp_wfreversecache: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
tvco_wp_wfsecurityevents: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
tvco_wp_wfsnipcache: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
tvco_wp_wfstatus: Datos: 0.13MB + índice: 0.09MB + Motor InnoDB
tvco_wp_wftrafficrates: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
tvco_wp_wfwaffailures: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
tvco_wp_wpforms_logs: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
tvco_wp_wpforms_payments: Datos: 0.02MB + índice: 0.14MB + Motor InnoDB
tvco_wp_wpforms_payment_meta: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
tvco_wp_wpforms_tasks_meta: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
tvco_wp_wpmailsmtp_debug_events: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
tvco_wp_wpmailsmtp_tasks_meta: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
tvco_wp_wt_iew_action_history: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
tvco_wp_wt_iew_mapping_template: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
tvco_wp_yoast_indexable: Datos: 1.52MB + índice: 0.34MB + Motor InnoDB
tvco_wp_yoast_indexable_hierarchy: Datos: 0.06MB + índice: 0.05MB + Motor InnoDB
tvco_wp_yoast_migrations: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
tvco_wp_yoast_primary_term: Datos: 0.06MB + índice: 0.06MB + Motor InnoDB
tvco_wp_yoast_seo_links: Datos: 0.06MB + índice: 0.03MB + Motor InnoDB

### Post Type Counts ###

attachment: 3952
custom_css: 1
elementor_library: 11
elementor-hf: 3
mailpoet_page: 1
mb_siwc_lite_image: 3
nav_menu_item: 21
page: 13
popupbuilder: 1
post: 2
product: 859
product_variation: 7
revision: 1932
seedprod: 1
shop_order_placehold: 25
shopengine-template: 5
woolentor-template: 2
wpcf7_contact_form: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (31) ###

Pixel Manager for WooCommerce: por SweetCode – 1.43.0
FiboSearch - AJAX Search for WooCommerce: por Equipo de FiboSearch – 1.27.0
Ceca Gateway for WooCommerce: por codection – 3.0.1
Code Snippets: por Code Snippets Pro – 3.6.4
Complianz | GDPR/CCPA Cookie Consent: por Really Simple Plugins – 7.0.5
Contact Form 7: por Takayuki Miyoshi – 5.9.5
Elementor Pro: por Elementor.com – 3.21.3
Elementor: por Elementor.com – 3.21.6
Enable Media Replace: por ShortPixel – 4.1.5
Flexible Shipping: por Octolize – 4.24.19
Free Shipping Label: por Devnet – 3.0.5
Happy Elementor Addons: por Leevio – 3.10.9
Elementor Header & Footer Builder: por Brainstorm Force
Nikhil Chavan – 1.6.33

Smash Balloon Instagram Feed: por Smash Balloon – 6.3.1
Loco Translate: por Tim Whitlock – 2.6.9
Shoppable Images Lite: por Studio Wombat – 1.2.5
Modular Connector: por Modular DS – 1.0.4
PixelYourSite: por PixelYourSite – 9.6.0
Popup Builder: por Looking Forward Software Incorporated. – 4.3.0
Portugal States (Distritos) for WooCommerce: por PT Woo Plugins (by Webdados) – 3.6
Payment Plugins para PayPal WooCommerce: por Payment Plugins
[email protected] – 1.0.47

Premmerce Permalink Manager for WooCommerce: por Premmerce – 2.3.11
Product Feed PRO for WooCommerce: por AdTribes.io – 13.3.2
WooCommerce: por Automattic – 8.8.3 (la actualización a la versión 8.9.1 está disponible)
Wordfence Security: por Wordfence – 7.11.5
Yoast SEO: por Equipo Yoast – 22.7
WP Mail SMTP: por WP Mail SMTP – 4.0.1
Widgets para rese?as de Google: por Trustindex.io  – 11.8.3
WP Statistics: por VeronaLabs – 14.7
Social Chat: por QuadLayers – 7.3.8
WPForms Lite: por WPForms – 1.8.8.3

### Inactive Plugins (9) ###

Coming Soon Page, Maintenance Mode, Landing Pages & WordPress Website Builder by SeedProd: por SeedProd – 6.17.4
GA Google Analytics: por Jeff Starr – 20240308
Google Analytics for WooCommerce: por WooCommerce – 2.0.7
LiteSpeed Cache: por LiteSpeed Technologies – 6.2.0.1
Preview E-mails for WooCommerce: por Digamber Pradhan – 2.2.10
Qi Addons For Elementor: por Qode Interactive – 1.7.1
ShopEngine: por Wpmet – 4.6.4
Variation Images Gallery for WooCommerce: por RadiusTheme – 2.3.12
WP Super Cache: por Automattic – 1.12.1

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: right_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?
HPOS feature screen enabled: ?
HPOS feature enabled: ?
Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore
HPOS data sync enabled: –

### Logging ###

Enabled: ?
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30 días
Level threshold: –
Log directory size: 55 KB

### WC Pages ###

Base de la tienda: #429 - /tienda/
Carrito: ? La página no contiene el shortcode [woocommerce_cart] o el bloque woocommerce/cart.
Finalizar compra: #431 - /finalizar-compra/
Mi cuenta: #432 - /mi-cuenta/
Términos y condiciones: #1482 - /terminos-condiciones/

### Theme ###

Name: Hello Elementor
Version: 3.0.1
Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
Child Theme: ? – Si estás modificando WooCommerce en un tema padre que no has creado personalmente
te recomendamos utilizar un tema hijo. Ver: Cómo crear un tema hijo

WooCommerce Support: ?

### Templates ###

Overrides: hello-elementor/woocommerce/emails/email-addresses.php
hello-elementor/woocommerce/emails/email-styles.php


### Admin ###

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customize-store
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
product-virtual-downloadable
product-external-affiliate
product-grouped
product-linked
product-pre-publish-modal
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
product-custom-fields
settings
async-product-editor-category-field
launch-your-store

Daily Cron: ? Next scheduled: 2024-05-23 14:28:06 +02:00
Options: ?
Notes: 67
Onboarding: skipped

### Action Scheduler ###

Completo: 1.064
Oldest: 2024-04-22 08:30:02 +0200
Newest: 2024-05-23 08:09:50 +0200

Fallida: 15.088
Oldest: 2024-03-01 11:18:47 +0100
Newest: 2024-05-13 19:47:03 +0200

Pendiente: 7
Oldest: 2024-05-23 11:09:05 +0200
Newest: 2024-05-27 19:20:11 +0200


### Status report information ###

Generated at: 2024-05-23 08:12:51 +02:00
`

Hi!

After speak with our client we decided to disable all quotes and change the shipping rules,

Thank you

Hi! Thank you for the quick reply

We are using the default Woocommerce checkout with the shortcode [woocommerce_checkout]

The only configuration we have on the plugin is on Settings in order to translate the plugin to our language. I will attach some screenshots from our shipping settings

Hi!

• Which payment gateway are customers selecting on checkout? I noticed that both PayPal and Stripe are enabled. Does this occur with both?
  Our clients are only using Stripe, not Paypal. Our client tried to make the purchase like 5 times now or more (on different times when we were trying to fix the error), and they even contacted a friend to make the purchase with their credit card, same error for both of them.
  The only thing we know is that we payed with Mastercard and they payed with Visa, but that shouldn’t be a problem since Stripe accept both cards, and we checked that the payment status was OK on the stripe logs.
• Are there any similarities with the location they are entering when trying to checkout, other than the country being set to Belgium (i.e: same postal codes, city etc.)
  When we tried to replicate the error, we used real location (real postal code etc), and we made several tests as well on other real locations, for us is always working fine, that’s why we can’t replicate to make sure it’s working fine
• Are customers entering all required information on checkout?
  Yes, we did checked with them on a call, step by step. The process is: they enter all the information on the checkout page, place their card on Stripe and the page will reload with the error. So no order is processed.
• Are customers from any other location experiencing this issue, or is it just customers from Belgium?
  We did had some issues at first with the shipping on London, we fixed it but the customer never tried to make the purchase again, so we are not sure.
• Have customers from Belgium successfully placed orders either before or after this issue first surfaced?
  This shop is new so we didn’t had any other purchases, and we are afraid this error can happen to more people on other countries as well
• Are they seeing any other error messages when trying to checkout?
  For us, nothing, our checkout is always processing fine. For them it’s always the same error

“Error processing the order. Try again later”

Hi,

Sorry, I though it was only needed the report, heres the website

Hi, thank you for the quick response!

We totally missed that, just changed

Here’s the report

` WordPress Environment

WordPress address (URL): xxx
Site address (URL): xxx
WC Version: 8.3.1
REST API Version: ? 8.3.1
WC Blocks Version: ? 11.4.9
Action Scheduler Version: ? 3.6.4
Log Directory Writable: ?
WP Version: 6.4.2
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: es_ES
External object cache: ? Server Environment

Server Info: LiteSpeed
PHP Version: 8.1.26
PHP Post Max Size: 128 MB
PHP Time Limit: 30
PHP Max Input Vars: 10000
cURL Version: 7.61.1
OpenSSL/1.1.1k

SUHOSIN Installed: –
MySQL Version: 10.6.16-MariaDB-cll-lve
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ? Database

WC Database Version: 8.3.1
WC Database Prefix: mtsg_wp_
Tama?o total de la base de datos: 137.63MB
Tama?o de los datos de la base de datos: 133.77MB
Tama?o del índice de la base de datos: 3.86MB
mtsg_wp_woocommerce_sessions: Datos: 0.08MB + índice: 0.02MB + Motor InnoDB
mtsg_wp_woocommerce_api_keys: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
mtsg_wp_woocommerce_attribute_taxonomies: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
mtsg_wp_woocommerce_downloadable_product_permissions: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
mtsg_wp_woocommerce_order_items: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
mtsg_wp_woocommerce_order_itemmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
mtsg_wp_woocommerce_tax_rates: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
mtsg_wp_woocommerce_tax_rate_locations: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
mtsg_wp_woocommerce_shipping_zones: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
mtsg_wp_woocommerce_shipping_zone_locations: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
mtsg_wp_woocommerce_shipping_zone_methods: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
mtsg_wp_woocommerce_payment_tokens: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
mtsg_wp_woocommerce_payment_tokenmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
mtsg_wp_woocommerce_log: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
mtsg_wp_actionscheduler_actions: Datos: 0.06MB + índice: 0.11MB + Motor InnoDB
mtsg_wp_actionscheduler_claims: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
mtsg_wp_actionscheduler_groups: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
mtsg_wp_actionscheduler_logs: Datos: 0.05MB + índice: 0.03MB + Motor InnoDB
mtsg_wp_btcbi_flow: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
mtsg_wp_btcbi_log: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
mtsg_wp_cmplz_cookiebanners: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
mtsg_wp_cmplz_cookies: Datos: 0.05MB + índice: 0.00MB + Motor InnoDB
mtsg_wp_cmplz_services: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
mtsg_wp_commentmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
mtsg_wp_comments: Datos: 0.02MB + índice: 0.09MB + Motor InnoDB
mtsg_wp_db7_forms: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
mtsg_wp_layerslider: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
mtsg_wp_layerslider_drafts: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
mtsg_wp_layerslider_revisions: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
mtsg_wp_links: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
mtsg_wp_litespeed_url: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
mtsg_wp_litespeed_url_file: Datos: 0.02MB + índice: 0.08MB + Motor InnoDB
mtsg_wp_my_calendar: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
mtsg_wp_my_calendar_categories: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
mtsg_wp_my_calendar_category_relationships: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
mtsg_wp_my_calendar_events: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
mtsg_wp_my_calendar_locations: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
mtsg_wp_my_calendar_location_relationships: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
mtsg_wp_options: Datos: 7.52MB + índice: 0.19MB + Motor InnoDB
mtsg_wp_podsrel: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
mtsg_wp_postmeta: Datos: 50.52MB + índice: 0.77MB + Motor InnoDB
mtsg_wp_posts: Datos: 52.52MB + índice: 0.28MB + Motor InnoDB
mtsg_wp_snippets: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
mtsg_wp_tec_events: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
mtsg_wp_tec_occurrences: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
mtsg_wp_termmeta: Datos: 0.05MB + índice: 0.03MB + Motor InnoDB
mtsg_wp_terms: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
mtsg_wp_term_relationships: Datos: 0.06MB + índice: 0.05MB + Motor InnoDB
mtsg_wp_term_taxonomy: Datos: 0.05MB + índice: 0.03MB + Motor InnoDB
mtsg_wp_um_vip_users: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
mtsg_wp_usermeta: Datos: 0.08MB + índice: 0.03MB + Motor InnoDB
mtsg_wp_users: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
mtsg_wp_wc_admin_notes: Datos: 0.06MB + índice: 0.00MB + Motor InnoDB
mtsg_wp_wc_admin_note_actions: Datos: 0.06MB + índice: 0.02MB + Motor InnoDB
mtsg_wp_wc_category_lookup: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
mtsg_wp_wc_customer_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
mtsg_wp_wc_download_log: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
mtsg_wp_wc_orders: Datos: 0.02MB + índice: 0.11MB + Motor InnoDB
mtsg_wp_wc_orders_meta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
mtsg_wp_wc_order_addresses: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
mtsg_wp_wc_order_coupon_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
mtsg_wp_wc_order_operational_data: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
mtsg_wp_wc_order_product_lookup: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
mtsg_wp_wc_order_stats: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
mtsg_wp_wc_order_tax_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
mtsg_wp_wc_product_attributes_lookup: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
mtsg_wp_wc_product_download_directories: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
mtsg_wp_wc_product_meta_lookup: Datos: 0.02MB + índice: 0.09MB + Motor InnoDB
mtsg_wp_wc_rate_limits: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
mtsg_wp_wc_reserved_stock: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
mtsg_wp_wc_tax_rate_classes: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
mtsg_wp_wc_webhooks: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
mtsg_wp_wfblockediplog: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
mtsg_wp_wfblocks7: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
mtsg_wp_wfconfig: Datos: 0.48MB + índice: 0.00MB + Motor InnoDB
mtsg_wp_wfcrawlers: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
mtsg_wp_wffilechanges: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
mtsg_wp_wffilemods: Datos: 13.55MB + índice: 0.00MB + Motor InnoDB
mtsg_wp_wfhits: Datos: 0.09MB + índice: 0.05MB + Motor InnoDB
mtsg_wp_wfhoover: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
mtsg_wp_wfissues: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
mtsg_wp_wfknownfilelist: Datos: 6.52MB + índice: 0.00MB + Motor InnoDB
mtsg_wp_wflivetraffichuman: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
mtsg_wp_wflocs: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
mtsg_wp_wflogins: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
mtsg_wp_wfls_2fa_secrets: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
mtsg_wp_wfls_role_counts: Datos: 0.00MB + índice: 0.00MB + Motor MEMORY
mtsg_wp_wfls_settings: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
mtsg_wp_wfnotifications: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
mtsg_wp_wfpendingissues: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
mtsg_wp_wfreversecache: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
mtsg_wp_wfsecurityevents: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
mtsg_wp_wfsnipcache: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
mtsg_wp_wfstatus: Datos: 0.13MB + índice: 0.09MB + Motor InnoDB
mtsg_wp_wftrafficrates: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
mtsg_wp_wfwaffailures: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
mtsg_wp_wow_mwp: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
mtsg_wp_yoast_indexable: Datos: 0.16MB + índice: 0.09MB + Motor InnoDB
mtsg_wp_yoast_indexable_hierarchy: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
mtsg_wp_yoast_migrations: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
mtsg_wp_yoast_primary_term: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
mtsg_wp_yoast_seo_links: Datos: 0.08MB + índice: 0.03MB + Motor InnoDB Post Type Counts

_pods_group: 1
_pods_pod: 1
attachment: 362
avia_framework_post: 42
custom_css: 1
custom-css-js: 2
customize_changeset: 1
disco: 1
event: 86
mc-events: 2
mc-locations: 1
nav_menu_item: 107
oembed_cache: 1
page: 76
pi_shipping_method: 1
playlist: 18
portfolio: 52
post: 27
product: 53
revision: 941
seedprod: 1
shop_order: 4
tribe_events: 1
tribe_organizer: 1
tribe_venue: 1
wc_afrsm: 5
wp_global_styles: 1
wp_template: 1
wpcf7_contact_form: 3 Security

Secure connection (HTTPS): ?
Hide errors from visitors: ? Active Plugins (30)

Query Monitor: por John Blackbourn – 3.15.0
Polylang: por WP SYNTEX – 3.5.2
Annual Archive: por Twinpictures – 1.6.0
Code Snippets: por Code Snippets Pro – 3.6.2
Coming Soon Page, Maintenance Mode, Landing Pages & WordPress Website Builder by SeedProd: por SeedProd – 6.15.15.3
Complianz | GDPR/CCPA Cookie Consent: por Really Simple Plugins – 6.5.5
Contact Form 7: por Takayuki Miyoshi – 5.8.4
Contact Form CFDB7: por Arshid – 1.2.6.7
Simple Custom CSS and JS: por SilkyPress.com – 3.45
Disable Comments: por WPDeveloper – 2.4.5
Yoast Duplicate Post: por Enrico Battocchi & Team Yoast – 4.5
Enable Media Replace: por ShortPixel – 4.1.4
Featured Post Creative: por WP OnlineSupport
Essential Plugin – 1.5

Head & Footer Code: por Aleksandar Uro?evi? – 1.3.3
LiteSpeed Cache: por LiteSpeed Technologies – 5.7.0.1
Table Rate Shipping for WooCommerce: por Livemesh – 1.2
Loco Translate: por Tim Whitlock – 2.6.6
Modular Connector: por Modular DS – 0.50.5
Pods - Contenidos personalizados y campos: por Equipo del framework pods – 3.0.8
Payment Plugins para PayPal WooCommerce: por Payment Plugins
[email protected] – 1.0.40

Really Simple SSL: por Really Simple Plugins – 7.2.0
VS Event List: por Guido – 16.6
Hyyan WooCommerce Polylang Integration: por Hyyan Abo Fakher – 1.5.0
Payment Plugins para Stripe WooCommerce: por Payment Plugins
[email protected] – 3.3.52

WooCommerce Google Analytics Integration: por WooCommerce – 1.8.10
WooCommerce: por Automattic – 8.3.1
Wordfence Security: por Wordfence – 7.11.0
Yoast SEO: por Equipo Yoast – 21.6
WP Google Fonts: por Noah Kagan – 3.1.5
Custom Product Tabs para WooCommerce: por Code Parrots – 1.8.5 Inactive Plugins (1)

GA Google Analytics: por Jeff Starr – 20231101 Dropin Plugins (2)

db.php: Query Monitor Database Class (Drop-in)
object-cache.php: object-cache.php Settings

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: right_space
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: – WC Pages

Base de la tienda: ? La visibilidad de la página debe ser pública
Carrito: #435 - /carrito/
Finalizar compra: #436 - /finalizar-pago/
Mi cuenta: #437 - /mi-cuenta-2/
Términos y condiciones: #1747 - /envios-y-devoluciones/ Theme

Name: Enfold
Version: 5.6.6
Author URL: https://kriesi.at
Child Theme: ? – Si estás modificando WooCommerce en un tema padre que no has creado personalmente
te recomendamos utilizar un tema hijo. Ver: Cómo crear un tema hijo

WooCommerce Support: ? Templates

Overrides: enfold/woocommerce/single-product/related.php
enfold/woocommerce/single-product/tabs/tabs.php Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: customize-store
minified-js
new-product-management-experience
product-virtual-downloadable
product-external-affiliate
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2023-12-12 08:31:52 +01:00
Options: ?
Notes: 83
Onboarding: skipped Action Scheduler

Completo: 69
Oldest: 2023-11-11 08:30:06 +0100
Newest: 2023-12-11 09:57:17 +0100

Fallida: 8
Oldest: 2023-09-11 10:32:55 +0200
Newest: 2023-10-18 14:23:26 +0200

Pendiente: 2
Oldest: 2023-12-12 09:57:17 +0100
Newest: 2023-12-12 09:57:17 +0100 WooCommerce Polylang Integration

Language Locale: es_ES
Polylang Language Locale: es_ES
Polylang Available Languages: es_ES (WooCommerce translation file found OK at /public_html/wp-content/languages/plugins/woocommerce-es_ES.mo) en_GB (WooCommerce translation file found OK at /public_html/wp-content/languages/plugins/woocommerce-en_GB.mo) fr_FR (WooCommerce translation file found OK at /public_html/wp-content/languages/plugins/woocommerce-fr_FR.mo) Status report information

Generated at: 2023-12-12 08:03:13 +01:00
`