Prosenjit Barman

Hello @jasalopodo ,
Thanks for reaching out to us. I’m very sorry for the delay in getting back to you.

I understood the issue you’re having with the Quantity Button. After checking the screenshot, it seems the issue is happening due to a conflict with the Theme that you’re using.

Will you please share the link to your single product page for further investigation? I will check what is actually causing the issue and help you to find a solution as soon as possible.

Looking forward to your response.

Best Regards,
Prosenjit

Hello @danielbattersby ,
I hope you’re doing fine. Sorry for the delay in getting back to you.

The payment method template isn’t been added yet in the ShopEngine Plugin and for that reason, this feature is taken as a feature request. It will be forwarded to the Product Team for further evaluation. Hope it will be added in the future update of the ShopEngine plugin.

I’ve checked the video and understood that you’re getting redirected to the Login Page on clicking the Payment Method link. This issue usually happen if the Endpoints for the My Account page is modified somehow.

Kindly check this video and make sure that you haven’t made any changes to the Endpoints of the My Account section. If you have made any, kindly revert the changes. I hope the issue will be resolved after that.

Let me know if you need any further assistance. We are always here to assist you.

Best Regards,
Prosenjit

Hello @nomade123456 ,
I hope you’re doing fine and am really sorry for the delay in getting back to you.

We have tried checking in every possible ways but I’m very sorry to inform your that I can’t able to trace the issue at all. Since two users(probably some other also) have encountered the same issue, that means there is definitely something that is causing that issue.

Can you please share the System Info of your site? So that I can check further by recreating the same environment and get back to you with an update as soon as possible.

Looking forward to your response.

Best regards,
Prosenjit

Hello @max5485 ,
Hope you;re doing fine. Thanks for sharing your Feedback.

I would like to inform you that each of the updates is pushed after accomplishing the QA of that release multiple times. If we are able to trace any issue, we fix that first and then release the update.

In the last update of MetForm, we did several QA but couldn’t able to trace any functional or operational issues. As you’ve mentioned that you’ve found some errors, will you please share more details about that bug?

It’ll be better if you can create a support thread and share more details about that bug. If we are able to trace any issues, we will take action immediately and fix that as soon as possible.

I hope after getting the resolution, you’ll rethink about the review.

Looking forward to your response and we are always in standby to assist you.

Best Regards,
Prosenjit

Hello @danielbattersby ,
Thanks for reaching out to us!

I understood that you’re having some issues with ShopEngine but sorry to say that the issue isn’t clear enough. Will it be possible for you to share more information? If you can share a screenshot or a video capturing the issue, that will be very helpful.

I will check and get back to you with an update as soon as possible.

Looking forward to your response.

Best Regards,
Prosenjit

Hello @damian1992 ,
Thanks for reaching out to us!

First of all, very sorry for any inconvenience you had due to the Last update. I’d like to inform you that an update is pushed after making sure that all the functionalities are working correctly.

From the Error logs that you’ve shared, It seems the Error you’re having is coming from one of the Newest Module of ShopEngine which is Direct Checkout. For your Information, Direct Checkout is one of the PRO features of ShopEngine and as per the Support Guidelines, we are not allowed to discuss about the issues related to the PRO version.

For now, you can try running a plugin conflict test by disabling the other plugins except for ShopEngine, Elementor, and WooCommerce. If that solves the issue, start activating the plugin and continue checking the issue. I hope it will help you to trace what actually causing issues on your site.

If that doesn’t help, then I’m requesting you to create a ticket at our support center since it is a matter with one of the PRO features. Our team will check and let you know an update ASAP. The link to our Support center is available on the Plugin Details page.

Looking forward to your response.

Best Regards,
Prosenjit

Hello @nomade123456 ,
Thanks for reching out to us! Sorry for the delay in getting back to you.

I’m sorry for any inconvenience you had due to the last update. Prior to releasing an update, we always do multiple QA. After making sure that all the functionalities are working correctly, we push an update.

The same happens also in the last update. During our QA, we couldn’t able to trace any functional or operational issues in the ShopEngine Plugin. The widgets are showing perfectly for each of the Templates.

Maybe the issue you’re having is happening due to a conflict between the plugin. Would you please check by disabling other plugins except for Elementor, ShopEngine, and WooCommerce?

If that solves the issue, start activating the disabled plugin one by one and after activating each, check of the issue came back or not. In this way, you’ll be able to trace any plugin that is causing the issue on your site.

Let me know the update. We’re always here to assist you.

Best Regards
Prosenjit

Hello @coachrebellis ,
Thanks for reaching out to us!

I understood that you’re having some troubles using the ShopEngine plugin. From the Error logs you’ve shared, it seems the issue is coming from the WooCommerce Addon of Astra PRO.

However, I have checked the ShopEngine plugin keeping the WooCommerce Addon of Astra PRO activated but couldn’t trace any issues. The Debug log was also enabled. No Errors are getting logged. The ShopEngine Templates are appearing fine.

Since the Error log indicates that the issues are related to the WooCommerce Addon of Astra PRO, will you please navigate to Appearance > Astra Options and deactivate the WooCommerce Addon from the Astra PRO Modules section?

Let me know the update. In the meantime, I will investigate it further. If I’m able to find anything, I will surely let that you know.

Looking forward to your response.

Best Regards,
Prosenjit

Hello @ahmedalnaqa
Thanks for reaching out to us. I’m very sorry for the delay in getting back to you.

After selecting a Ready Made Template and marking it as a Default Template, the only thing you need to do is Edit the Template as per your needs. Even if you don’t make any changes inside that Template, that specific template will appear in the front end.

You just need to make sure that none of the default pages of WooCommerce are modified or deleted. If you have modified any pages of WooCommerce (From the Pages section), then the selected template will not work.

If you’ve modified or deleted any pages, then kindly check this video to understand how you can generate the default pages of WooCommerce.

Let me know if that helps or if you need further assistance in this matter. We are always here to assist you.

Best Regards,
Prosenjit

Hello @batalenkov ,
Thanks for reaching out to us. Very sorry for the delay in getting back to you.

We have already been able to trace the issue with the Sweetalert library. That library has been removed from the MetForm plugin and we already have released an update(3.1.2) after that.

Kindly update your MetForm plugin to its latest version. I hope you’ll not face any issues after that.

If there is anything else I can help you with, please let me know. I will be happy to assist you.

Best Regards,
Prosenjit

Hello @cnous ,
I hope you’re doing fine.

In the last update of the ShopEngine plugin(3.1.0), we have made several adjustments on the Checkout Template. Will you please check again by updating the Plugin?

If the issue doesn’t get solved by doing so, then kindly share the steps to reproduce the issue is a video along with the System Info. I will check everything properly and let you know an update as soon as possible.

Looking forward to your response.

Best Regards,
Prosenjit

Hello @monicaamb12
I hope you’re doing fine.

We have released an update of the ShopEngine plugin Yesterday including some fixings for the Checkout Template. The Issue with RedSys Payment Gateway is no longer happening in our end till the last update.

Will you please check by updating the ShopEngine plugin to its latest version(3.1.0)? I hope you’ll not face any issues after that.

Let me know the update. We are always here to assist you.

Best Regards,
Prosenjit

Hello @lmndk24 ,
I hope you’re doing fine. I’m very sorry to hear that the issue is still not resolved. I apologize for the inconvenience.

Till our last inspection, you were using a Backdated version of the ElementsKit plugin. We always recommend using the updated version of the plugin and if the issue doesn’t get solved by updating the plugin, we recommend checking by clearing the caches properly.

I noticed that the minification is applied also on your site. If the issue with Iconbox still persists, then kindly clear the caches completely from your site and browser as well and if possible. keep the caching mechanism disabled for some time. If Server level caching, Object Caching is also enabled, then please disable them too. I hope it will help.

If that doesn’t help, then please share the System Info of your site so that we can recreate the same environment and help you to find a solution.

Best Regards,
Prosenjit

Hello @devinraw99 ,
I hope you’re doing fine.

If you’re not been able to style the Iconbox even after making the required adjustment, then there must be something wrong on your end which is preventing the controller to work properly. I can assure you that everything is working perfectly in my development environment. No issues are found so far.

So, if you’re having the same issue, then I’m requesting you to create a new thread mentioning the System Information along with the link to the page where the Iconbox is placed. I will check everything properly and let you know an update as soon as possible.

Looking forward to your new thread.

Best Regards,
Prosenjit

Hello @henrydouglas
Thanks for reaching out to us. Sorry for the delay in getting back to you!

I can understand the matter. The name of each Form Field will appear according to the Name set on the Label. Please check this screenshot for a better understanding.

If you have disabled that controller, then the default name, which is type of the Field will appear on the Email and Entries section.

So, if you don’t want to display the Label, then kindly enable the Show Label for once, Include a related Label Name for that specific field and then turn off the Show Label controller.
After making the adjustment accordingly, the Label name will not appear on the Form but the Field Name will appear on the Email Notification as per your configuration. I hope you can understand the matter.

Let me know if that helps or if you need further assistance. We are always here to assist you.

Best Regards,
Prosenjit