Prosenjit Barman

Hi @maizavitoria

Thanks for your response. The version of ELementor you are using is a backdated version. Please update the Elementor plugin to its latest version which is 3.4.3. Each update comes with many fixes and enhancements. So it is always recommended to use the latest version of the plugin. You will not face any problem after updating the Elementor plugin to its latest version. I hope you can understand.

Let me know if there are any further queries or clarifications.

Best Regards
Prosenjit

• This reply was modified 3 years, 6 months ago by Prosenjit Barman.

Hello @gianlucamichelini

Thanks for your response. The disappear issue could happen due to an inappropriate z-index. After adding up the menus, could you please provide me the link to your site? So that I can check and help you to resolve the issue.

Looking forward to your response.

Best Regards
Prosenjit

Hi @maizavitoria

Thanks for reaching out to us. I can understand the issue you are having. Could you please make sure that the Elementor plugin you are using now is updated to its latest version(Version 3.4.3)? Sometimes due to backdated version of Elementor causes the Elementskit to not work properly.

If the Elementor plugin is updated to its latest version and you are still facing this problem, then please allow us to inspect the issue further by creating a support ticket at our support center. You will find the link to our support center on the plugin details page. Scroll down to the USEFUL LINKS section and you will find the link to contact our support center. Our dedicated support team will be happy to help you.

Best Regards
Prosenjit

Hi @gianlucamichelini

Thanks for reaching out to us. I can understand your query. Currently, there is no such control in the Nav Menu widget that will allow you to show the Menu items in several lines. But, there is also a simple way to do that. You can simply make 3 nav menus on Appearance > Menus and apply those menus on the header by taking 3 EKit Nav Menu Widget. Please follow this screenshot for a better understanding.

Since the feature, you are looking for is currently not available on the EKit Nav menu Widget, Please add this feature on our feature request section. You will find the link to request a feature by navigating to the plugin details page. Scroll down to USEFUL SECTION and you will find the link named Request a Feature.

Let me know if you have any further queries or clarifications. I will be happy to help you.

Best Regards
Prosenjit

• This reply was modified 3 years, 6 months ago by Prosenjit Barman.
• This reply was modified 3 years, 6 months ago by Prosenjit Barman.

Hi @mr_fanatic
Thanks for reaching out to us.

Let me clear this for you. We have included a functionality that will prevent a user to submit multiple ratings from a single device. This feature is only for preventing mass spamming. Since you have submitted a rating once from your device, you will not be able to submit a rating from the same device again. That is why a warning is showing when you are trying to submit a rating again from the same device. Removing the previous rating will also not work in this case. You will be able to submit your rating again from another device or if you open your post in incognito mode. Hope you can understand.

Best Regards
Prosenjit

Hi @readonecc

Currently, the features of showing post lists from specific categories aren’t available. Thanks for your nice idea. We’re continuously working on improving our plugin by adding more new features according to our user’s needs.

Navigate to our plugin’s details page and you will find Request a Feature link inside the USEFUL SECTION. Hit the Add Idea button there and submit your awesome idea. ??

Kind Regards,
Prosenjit

Hey @wpdevar,

Glad to know that everything is just fine with you now!

If this plugin looks good to you, maybe you can help us by giving it a 5 star on www.ads-software.com?

– https://www.ads-software.com/support/plugin/shopengine/reviews

We’re working so hard to make this plugin more and more useful to our valuable user’s like you and a 5 star will really help us to grow on the market. ??

Best Regards,
Prosenjit

Hi @muqtadir12345

We are sorry for any inconvenience you had. We always try our best to serve our customers by providing the solution they are looking for. If that solution/feature isn’t available in our plugin, we ask our customers to write that specific feature on our roadmap section so that our feature team can see, evaluate the necessity, and bring that feature in our plugin in future updates.

I can understand that you are having some problems with Metform and also I found your ticket that you have created 20 days ago! One of our support agents has already assisted you with your queries and has told you whether it is possible or not to achieve what you are looking for. Since then, we haven’t received any reply back from you!

Many users are using our plugin without any issue and if any issue comes up, we try to solve them as soon as possible. Since we haven’t received any response since then, we assumed that the problem is solved. If you are still facing any issues or need more clarification on implementing a feature, please create a ticket on our support board mentioning all the problems you have faced. Our dedicated support team will address those problems as fast as they can.

Customer satisfaction is what we always aim for. Looking forward to hearing from you soon.

Best Regards
Prosenjit

Hi @wpdevar

I have checked the shop page and seems that the page is working properly. I haven’t found any lagging issue on that page while scrolling. The CSS we have provided only adds the blur filter on the background that was missing previously.

Since everything is working properly on my end, could you please check by clearing the caches from your site and browser?

Best Regards
Prosenjit

Hello @wpdevar

Sorry for the delay. We have checked the mentioned link and were able to detect the issue. In order to solve that issue, please copy the CSS code from below and paste it to Appearance > Customize > Additional CSS section-

.shopengine-shop .ob-is-breaking-bad
 {
    backdrop-filter: blur(4px) !important;
}

Hope it will solve your problem. Let us know if you have any further queries or clarifications.

Best Regards
Prosenjit

Hi @satraptech

I can understand. Thanks for letting us know about that. We are continuously working on improving our plugin by adding more features according to our customers’ needs. I have taken a note of the styling elements you are looking for and it will be forwarded to our feature team for further evaluation.

Hopefully, Those elements will be available to use in our future updates.

Best Regards
Prosenjit

Hi @yepezkjy18

Thanks for contacting us. We have checked the issue you are talking about in our development environment and successfully able to trace it. Please allow us some time to inspect the issue further. You will receive an update as soon as we have one.

Let us know if you have any other queries or clarifications.

Best Regards
Prosenjit

Hi @satraptech

Thanks for your kind words. We have included a style controller with all of our widgets to simplify the process of styling. The most common styling elements are also included in the style controller.

Are you talking about any specific widget? Or please let me know the name of those widgets that you are not finding the styling Elements. So that I can check and provide you an update regarding this.

Best Regards
Prosenjit

Hi @jhura1974

In that case, We need to check the issue further from your end. please create a support ticket at our support center. You will find the link to our support center from the plugin details page(Scroll down to the USEFUL LINKS section). You can add the WordPress ticket link as a reference. Our dedicated support team will assist you to solve the problem as soon as possible.

Looking forward to your response.

Best Regards
Prosenjit

Hello @jhura1974

Thanks for contacting us. This issue usually occurs due to not configuring the provider properly. Both features are working properly in our development environment. So in order to solve the issue, Make sure you are using the latest version of the Wp Social plugin(version 1.7.3).

After that, please follow the documentation on Google and Facebook login and configure both accordingly. Hopefully, you will not face any issues after configuring it properly.

If you are still facing any issues, Feel free to give us a knock at our support center. You will find the link to our support center from the plugin details page(Scroll down to USEFUL SECTION). Open a ticket there and our dedicated support team will assist you to solve your problem.

Best Regards
Prosenjit