Prosenjit Barman

Hello @chernikovva ,
Thanks for reaching out to us. I’m very sorry for the delay in getting back to you.

I’ve checked the Reddit Login feature of WP-Social and found that it is working properly in my development environment. While setting up the credentials, I also haven’t faced any issues. Please check this video to understand how it is working in my development environment.

Since everything is working fine on my end, would you please help us to reproduce the issue? If possible, please capture the entire issue in a video and share that video in the next response. I will check accordingly and let you know an update as soon as possible.

Looking forward to your response.

Best Regards
Prosenjit

Hello @waraqata ,
I hope you’re doing fine.

I have checked your site and noticed that the important property is missing from that code. You need to include that to overwrite the existing CSS code. Please copy the CSS code from below and paste it to Appearance > Customize > Additional CSS section. I hope it will help.

@media screen and (max-width: 768px){
.shopengine-widget .shopengine-archive-products ul.products {
    grid-template-columns: repeat(2,minmax(0,1fr)) !important;
}
}

Please clear the caches from your site properly to see the changes. Let me know if you need any further assistance.

Best Regards,
Prosenjit

Hello @janenco ,
I hope you’re doing fine. Sorry for the delay in getting back to you.

Sharing the Login Access in this forum is not recommended. Since this is a Public Forum, your credentials will be exposed publicly, which is not good. I hope you’ll take care of this matter in future.

Since you’ve shared the access willingly, I have checked and understood the issue. The issue with the Shipping Method is happening only with the Template you’ve created previously. I’ve created a new checkout template using one of our Demos and placed the Shipping Method widget there. The Method selection is working fine inside that template. Kindly check this video for a better understanding.

Maybe there is something wrong with the previous template that is preventing the Shipping Method feature to work properly. If you want, you can use the Template I’ve created or create a New template as per your needs. I hope you’ll not face any issues after that.

Let me know if there is anything else that you need help with. We will be happy to assist you.

Best Regards,
Prosenjit

Hello @janenco ,

Thanks a lot for sharing the video. Can you please share which theme you’re using currently? If you can share the System Info of your site, that’ll be very helpful. I will create the same environment and check for the issue. We will take further action if any problems are detected.

You can find the System Information by navigating to Elementor > System Info. If you’re not comfortable disclosing sensitive information from the System Info, then you can remove those information before sharing it here.

Looking forward to your response.

Best Regards,
Prosenjit

Hello @philip8829 ,
I hope you’re doing fine.

We already have released the Fixed version of the Plugin. Installing the Update will solve the issue with the Saving provider.

Since the issue is resolved now, I’m going to mark this thread as resolved. If you need any further assistance, feel free to create a new thread. We will be happy to assist you.

Best Regards,
Prosenjit

Hello @philip8829 ,
Thanks for reaching out to us!

We have identified the issue you’re talking about and also have fixed it in our development environment. An update is ready to roll out where the solution for this issue is also included. After updating the plugin to its latest version, I hope you’ll not face any issues.

Let me know if there is anything else that you need help with. We are always here to assist you.

Best Regards,
Prosenjit

Hello @janenco ,
Thanks for reaching out to us.

I can understand the issue you are having with. I have tested the Checkout Shipping Method widget properly but couldn’t be able to reproduce any issue with it in my development environment. You can check this video for a better understanding.

As everything is working properly in my development environment, maybe there is something on your end that is preventing the Checkout Shipping Method to work properly. You can run a plugin conflict test on your site to determine if there is any plugin that is causing that issue.

To do so, please deactivate other plugins except for ShopEngine, Elementor, and WooCommerce and check if the issue still persists. If that solves your problem, activate the plugins one by one, and continue checking the issue until the problem comes back after activating any specific plugin. I hope it will help.

Let me know the update after running the plugin conflict test. We are always here to assist you.

Best Regards,
Prosenjit

Hello @brycemin ,
Thanks for reaching out to us!

I’m very sorry for any inconvenience you had with our plugin. Please be informed that a response has been sent to the Support Ticket you’ve created at our support center with a possible solution.

In summary- the SEO Plugin may have grabbed a Video of the ElementsKit Plugin and put that in the Head Tag due to the settings made inside the Schema.

Kindly check that response and let us know if that solution works in reply to that ticket. If not, we will be happy to assist you further.

For now, this thread has been marked as resolved as we can continue our conversation through the Support Ticket.

Best Regards,
Prosenjit

Hello @wpsugumar ,
Thanks for reaching out to us!

I completely can understand your concern. We haven’t added any controller on the Nav Menu widget to choose a custom Icon. The Submenu selector is currently configured to set an Icon from the ElementsKit Icon Library. It is correct that for one Icon, an Entire Icon File is not required.

Since you’ve brought this to our attention, I will surely discuss about this feature with the Team and see what they think about it. Hopefully, we will be able to figure out an optimal solution.

Let me know if there is anything else that you need help with.

Best Regards,
Prosenjit

Hello @obiteokenobi ,
I hope you’re doing fine.

Thanks for sharing the link. I have checked your site and found that the Widget you’re using belongs to the Theme you’re using named FUNERO.

Since the ElementsKit plugin doesn’t have any involvement with this issue, it’ll be better to consult with the Support Team of the Theme you’re using. I hope they will assist you in finding a solution to your issue.

If you need any assistance with the ElementsKit plugin, never hesitate to reach us. We are always here to assist you.

Best Regards,
Prosenjit

Hello @bentoboy47 ,
I hope you’re doing fine.

I’m very sorry to inform you that it is not possible. We’re not providing customized solutions for now.

If there is anything else we can help you with, never hesitate to reach us. We’re always here to assist you.

Best Regards,
Prosenjit

Hello @edge24ema ,
I hope you’re doing fine.

We haven’t received any update from you till the last response sent from us and we’re assuming that the issue is resolved now. For that reason, this thread has been marked as resolved.

But, if you ever need any assistance from us, feel free to create a new support thread. We will be happy to assist you.

Best Regards,
Prosenjit

Hello @codyoebel ,
I hope you’re doing fine.

We haven’t received any update from you till the last response sent from us and we’re assuming that the issue is resolved now. For that reason, this thread has been marked as resolved.

But, if you ever need any assistance from us, feel free to create a new support thread. We will be happy to assist you.

Best Regards,
Prosenjit

Hello @roycedigital ,
I hope you’re doing fine.

We haven’t received any update from you till the last response sent from us and we’re assuming that the issue is resolved now. For that reason, this thread has been marked as resolved.

But, if you ever need any assistance from us, feel free to create a new support thread. We will be happy to assist you.

Best Regards,
Prosenjit

Hello @lyk-1 ,
I hope you’re doing fine and I’m very sorry for the delay in getting back to you!

I have tested the Page List widget as per your instruction and also by tweaking the PHP version but I’m very sorry to inform you that no Errors/Warnings are appearing on the Page where the Page List widget is placed. Everything seems to be working fine.

Can you please help us to reproduce the issue you’re having? If you can capture the entire process in a Video and share that with us in the next response, that’ll be really helpful. I will check accordingly and let you know an update as soon as possible.

Looking forward to your response.

Best Regards,
Prosenjit