Prosenjit Barman

Hi @biznessshelter
Thanks for contacting us.

The problem of the “Something Went Wrong” response on Metform form Submission usually occurs for a few reasons. The most possible reason for this problem and also a solution for this problem is given below-

SMTP is not enabled or configured. To receive admin email notifications and to send email confirmations to users make sure you have an SMTP email server enabled. If you don’t have any idea about it please contact your hosting provider.

While configuring the Metform form, Make sure you have enabled the Store Entries Option or Admin Notification option.

If you have enabled Admin Notification, then please make sure you have Entered an email (https://scrgrb.in/olx) to receive the user data on that Email.

If the issue still persists after following the solution, Please create a ticket at our support board. please navigate to our plugin details page and from the USEFUL LINKS section, you will find the link to connect with our support board. Our dedicated support agents will help you to resolve your issues as soon as possible.

Best Regards
Prosenjit

• This reply was modified 3 years, 8 months ago by Prosenjit Barman.
• This reply was modified 3 years, 8 months ago by Prosenjit Barman.
• This reply was modified 3 years, 8 months ago by Prosenjit Barman.
• This reply was modified 3 years, 8 months ago by Prosenjit Barman.

Hello @jmgarcia34

I can understand the issue you are having. In order to use the Megamenu feature, please make sure that you are using the Ekit Nav Menu Widget on the Nav section which is a must(screenshot). Otherwise, the Megamenu Feature will not work.

After that, if you still facing any issues, feel free to reach us at our support center. You will get the link to our support board from the plugin details page. Waiting for your valuable response.

Best Regards
Prosenjit

Hello @heartstone

Currently, the Hamburger Menu has two alignments available. The center alignment isn’t been added yet. But thanks for letting us know about that. We are continuously working on improving our plugin by adding more new features according to our customers’ needs. We have noted your request and it will be forwarded to our Feature team for further evaluation.

Thanks for being with us!

Best Regards
Prosenjit

Hi @shenalorlof

We found the ticket you have submitted on our support board and we already have responded to that ticket. Using the credentials, we have checked your site but did not find any issues. So please clear your site and browser cache and then check. You can check by changing your browser also.

If you have any further queries, please let us know. You can also respond to that ticket you have submitted on our support board.

Have a good day!
Best Regards
Prosenjit

Hi @sireneweb

I have tried to reproduce the issue you are talking about by activating the GravityForm plugin but couldn’t able to detect any issue at all. The sidebar icon size is showing absolutely properly. Kindly check this screenshot. Elementskit doesn’t have any control over manipulating icons or their size on the Admin dashboard.

Since you are having an issue, we need to check the issue further. You can create a support ticket at our support center. Navigate to the Elementskit plugin page and search for the Useful Links section. There you will find a way to contact our support center. Our dedicated support team will check the issue and help you to find a solution as soon as possible.

Looking forward to your response and we are always here to help you!

Best Regards
Prosenjit

Hello @nickmiranda

The features you are looking for on the Video widget currently not available. But we value your ideas a lot. We are continuously trying to improve our plugin by adding more new features. Kindly add your valuable improvement ideas, feature requests here on this link.

Let me know if you need any further assistance. We will be glad to assist you!

Best Regards
Prosenjit

Hello @deepudobriyal

I have checked your site and noticed that the Header is showing properly on your site but the submenu panel is showing behind the banner(Screenshot). After inspecting the section, I found that a Custom CSS rule is mainly responsible for this issue. This issue isn’t coming from the Elementskit plugin.
If you want you can use the below CSS code which will override the CSS that is responsible for the issue.

section#activities_section {
    z-index: 0;
}

Let us know if you need any further assistance.

Best Regards
Prosenjit

Hi @projectruss,

Hope you are well. Can you provide us the link to the page that has the Form? So that we can check what is going on and help you to find a solution as soon as possible.

looking forward to your response and we are always here to help you!

Best Regards
Prosenjit

Hi @dhruboz

Thanks for letting us know about that. These are some unused scripts that will be removed from the next release. Don’t worry about that. For now, you can add the below code snippet to your theme’s functions.php file to dequeue them from your site:

function dequeue_ekit_js() {
	wp_dequeue_script( 'ekit-popover' );
	wp_dequeue_script( 'ekit-typpy' );
}
add_action( 'elementor/frontend/before_enqueue_scripts', 'dequeue_ekit_js', 99 );

Alternatively, you can also comment out the codes from the ElementsKit plugin as shown in the screenshot. (https://d.pr/i/atBCms)

Let us know if you need any further assistance.

Kind Regards,
Prosenjit

• This reply was modified 3 years, 10 months ago by Prosenjit Barman.

Hello @rajatmeshram24

A reply has already been given to your support ticket. Please check. If you have any other queries, please contact our support center. Our dedicated support team is ready to help you.

Have a good day!

Best Regards
Prosenjit

Hello @jazzvandamz

That will be great! Please create a support ticket at our support center. Navigate to the Elementskit Plugin Details page and there you will find the link to contact our support center. We will inspect the issue properly from there and provide you a solution as soon as possible.

Have a good day!

Best Regards
Prosenjit

Hello @jazzvandamz
Thanks for contacting us!

Could you please provide us the link to that page so that we can check what is going on? After checking the issue properly, we will get back to you with a solution.

Looking forward to your response!

Best Regards
Prosenjit

Hi @teor

In that case, please create a support ticket at our support center. Please Navigate to the Elementskit Plugin Details page and there you will find the link to contact our support center. We will inspect the issue properly and provide you a solution as soon as possible.

Have a good day!

Best Regards
Prosenjit

Hi @teor

I’ve checked the mentioned link and I can see the footer is working properly from my end. Please check this screenshot for more clarification.
As the footer is showing properly from my end, so could you please clear your browser and site cache and then try again?

Let us know the update if that fixes the issue. Waiting for your valuable response and we are always here to help you.

Best Regards
Prosenjit

Hello @sakhir86

Extremely sorry for the inconvenience. We review each ticket very seriously, and your ticket is no exception. Can you please let me know your ticket number? I will look at your ticket and try to come up with a suitable solution.

Best Regards
Prosenjit