psalterproject

I tried resetting the permalinks. I tried troubleshooting plugins for conflicts. I tried disabling the Jetpack site accelerator. I tried refreshing the server cache. Nothing’s working. I’m baffled. Any other ideas?

Thanks for your reply! Unfortunately none of these suggestions have resolved the issues.

For troubleshooting purposes, I focused on one product “A Guardian’s Prayer.” I reinstalled Storefront, verified that the file path for the downloadable product was correct, and purchased the free leadsheet. Unfortunately the download link led to a File Not Found page (see below).

As for the image not showing up (see screenshot below), I tried clearing the browser cache, using a different browser, and using an incognito browser. I don’t have a caching plugin and while I’m not sure about our host that seems like a long shot. I’m not particularly familiar with inspecting elements but I did find the src attribute and as far as I could tell everything looked as it should.

Any other ideas?

Hi there! Wondering if I could reopen this topic along a different theme. Since I reinstalled Storefront, I’ve noticed most product images are not showing up correctly and some product download links are also not working. Could this be related, and if so, is there an appropriate fix that doesn’t involve manually re-uploading every product download/image?

I reinstalled the Storefront theme and the issue disappeared. I thought I had the most recently updated version, but it must have been hacked/edited since. I will reply here if the issue comes up again. Thank you for all your help!

Thanks for letting me know – I didn’t realize it was against the guidelines; I thought you were telling me in the other post to reach out here. Sorry about that.

Thank you so much!! Reinstalling the theme worked. I thought that since I had updated the theme, that would be good enough, but I suppose the malicious code was added after it was updated. But a clean installation seems to have resolved the issue. I will keep a careful eye out and also reinstall other files if necessary.

Next I will go get PayPal payments set up. ?? Thanks again!!

Thank you so much for your prompt response! Yes, I have already reached out to Woocommerce and they had some helpful troubleshooting suggestions. It seems the problem may actually be caused by the Storefront theme, which surprises me, but in any case I will reach out to them next.

I didn’t realize that PayPal Payments wasn’t being used. I wasn’t the one who had set PayPal up, I just assumed that it was PayPal Payments because that was the plugin installed and activated. Are there further steps required to switch to PayPal Payments instead of Standard? We don’t have a “Standard” or any other PayPal plugin installed.

Thanks for your response! Yes, you have correctly identified the issue. Apparently the button “Proceed to Paypal” is being incorrectly replaced with a custom “Place Order” button which leads instead to the popup (as you encountered).

The theme Storefront seems to be causing the issue. This is very surprising to me, since I thought Storefront was designed to work with Woocommerce. However, when I went to troubleshoot, I started with the theme Twenty Twenty Three and only Woocommerce enabled. The issue was resolved. So I started enabling plugins one by one to try to find the culprit, and nothing happened – all plugins enabled worked correctly with the theme Twenty Twenty Three. Then, I switched to the Storefront theme, and the problem popup reappeared, regardless of whether I had only the Woocommerce plugin enabled.

I will reach out on the Storefront support forum next…

Thanks much @jidwictut9 ! That worked

Yes: https://youtu.be/VCNWbROiWv0

Thank you! The transparency was the issue.

Thank you so much for your detailed response! This gives me both a short-term solution and direction for fixing the root cause. I appreciate it so much!

Thanks so much! I will reach out to that plugin support.

Hi Kelly T.,

I’ve already checked the WordPress Settings as you described. Yes, that controls the number of posts displayed. However, there is no option regarding pagination. My assumption was that since pagination automatically occurred on my home page (latest blog posts), pagination should automatically occur on my podcast page as well.

I’m using the Storefront theme. Is there anywhere special I should go for further settings on pagination?

Thanks! That’s just what I was looking for. No need for a pretty URL ??