Peter Smits

Hi,

I created a fix for this problem, and will sent it to development
Added a new replacement blok [newline], so now you can add a newline between texts
Example below

Dit is een automatisch bericht m.b.t. uw afspraak.
Dit zijn de gegevens van uw afspraak:
Tijd afspraak: 2018-07-27 10:00:00
Service: Intake gesprek
Behandelaar:
Locatie: Kantoor
Dank voor het maken van de afspraak

Hi,

This is a bit of a problem for me toooo, as the mail does not look very professionally with big gaps between the info presented if using [section][/section]. Could the following be implemented [newline] [/newline] ?
That would help making the mail better readable !
Now I get this send to the client:
The service,provider,location should all be on a separate line.

Beste Test Client
Dit is een automatisch bericht m.b.t. uw afspraak. Dit zijn de gegevens van uw afspraak:
Tijd afspraak: 2018-07-25 00:19:12 Service: Test Email ServiceBehandelaar: Test Email Service Provider Locatie: Test Email Location
Dank voor het maken van de afspraak,

Thanks for your quick support !

Hi,

It is the same provider for the same day with two blocks of hours.
One remark, in the small calender it works fine !
It is the full calender where it goes wrong.

But now I understand why you pointed to by different providers.
Indeed I altered the names to try to get the hours properly.
And that causes a sort of the hours obviously. But that brings me to the following remark, back to the first report I did. I you created the provider and you save it, than it will put the last added provider on top of the list. And if the last provider has the later hours on that day, then the calender will show the hours on the wrong place !

hi patsky/Bart

I am using 5.9.5 and with me it is working properly
In general settings you have an option “performance improvement”
Within this setting you have an option “limit loading js”
I have set this to “No”, so the event manager uses js where it feels necessary

patsky do you know which version worked properly before ?
Obviously is was already wrong with 5.9.3, so from wich version the problems started?
In that way you can narrow down the problem, even maybe go back to the proper working release.

Bart /patsky

which version of event manager are you using ??

Hi Bart,

I can imagine that also because on my Dutch system it is working.
I proposed to patsky to try it with a different template.
Maybe that is something you could try also.
And also check your environment, because we can compare that to see if there is a difference.

Hi patsky

Thanks for the information
I think now the developer knows where to look.
Because it appears to me that for some reason the system does not calculate the date properly.
Do you know on which os your system is running?
E.g. windows or Linux.
And which version of PHP the system is using ?
Maybe your site template is destroying information.
I use VANTAGE as template, and that is working fine.
I cannot show you that it is working as I am testing the plugin on a offline site.

Hi Patsky,

Although it is still not working, you give the developer information that should help find the root of the problem. If fields are not populated then he can look for the reason why they are not populated. If that happens between releases, it could be that the definition of the fields have been changed, and the database driver cannot update the fields. Another possibillity could be that the variables used during entering, are no longer present or handed over to the database handler. Maybe putting wordpress in debug mode reveales the reason.

One remark to the input mask for reoccurring events. There is a field every “xx” month on the first monday of each month. What is the use of the “xx” field ??. I left it empty and i got no warning. The record was stored properly.

Hi Bart,

I tested it on my system (Dutch) which is working fine.
It gives me the following dates
6 august
3 september
1 october
5 november
3 december
So it appears to me that the problem is not within event manager
It must have something to do either with WordPress version (mine 4.9.7)
Or with some setting in event manager
use timezone = Yes
timezone =Amsterdam
Default country = Holland

Wordpress general
Timezone = Amsterdam
Date notation = 21 juli 2018
time notation = 23.00 e.g. 24 hour clock
Week starts at Monday <– perhaps you have to check this one !!

Ok if the old ones are deleted, than you can make screenshots of the working event. Than alter it, and take screenshots again. In that way you can compare the contents of the records. There must be a minor difference between the records. I suspect that the records contain a date and time, so the altered record probably has a different date, or dateformat. Probably due to country dependend settings the date is not calculated properly

Hi,
This is the address of the calendar:
https://helpdesk.hospiceamandi.nl/?page_id=448
Switch to weekview, and then move to the 23-07-2018
There are time slots available in the morning
If you switch to day view it appears that it has taken the complete morning time table !!
This is the confirmation email
———————————
Hello peter,
Thanks for booking an appointment. Your appointment details are:
Appointment Time: 2018-07-23 10:00:00 Service: Intake gesprekService Provider: Jenny van Velzen session morningLocation: Kantoor
——————————–

I will give you the screenshots by mail
Also if you look at the dayview, there is only the name of the day no date !
That is a bit painfull if you have moved to the next month

Hi,

I mean one provider that has two time tables and the same service.
This is the page I am talking about:
https://helpdesk.hospiceamandi.nl/?page_id=444
You have to click on the appointment date say 25 of this month.
Then it shows the available timeslots in the wrong order (order by ID, not by time)
You will also see that the text of the second time table is shown to far to the right.
Can you tell me which table does contain the provider time tables?

I would say if you have an old event that does work and a altered one, than you are able to see what is different in the database. So step 1 is have a look at the details of the working event, and then compare that with the details after it has been altered (and obviously no longer working)
Ask which table holds the data of the event
Succes in finding the problem.
I am a basic user of event, so do have no reoccurring events

Hi

It appears that the hours are shown by id of the provider records.
That is not correct in my opinion, it should take the hours within the provider records for the sequence.

Hi,

I currently have programmed two sessions one for the morning and one for the afternoon. But this is sorted wrong on the list when you select a date.
It shows the afternoon times before the morning times.
Is this something that can be easely changed ?

Thanks for your quick reply
I can also take care for the dutch translation.